User Pilot

OCTOBER 19, 2024

Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends. Track NPS scores over time with clear visualizations that display feedback trends. Monitor and analyze feedback with detailed reporting tools that provide customer insights into trends over time. Multi-language support.

Software Review 105

Software Review Technical Review Software B2C 105

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

Neil Patel

FEBRUARY 10, 2021

To keep up and stay competitive, you need to be on top of the latest blogging trends and go after the best blog talent. Here are some of the biggest blogging trends to look out for this year, along with quick and easy ways to implement them into your blogging strategy. Blogging Trend #1: Highly Visual Content.

Trends 133

Trends Mobile Sales Hiring Content Marketing 133

SaaStr

AUGUST 2, 2024

Identifying the PLG Trap It’s fair to say that most organizations using the PLG playbook focus on B2C or end-user acquisition. Be able to respond to trends as early as possible. If we go back a few years, when PLG was launched in the market, everyone went wild. To overcome the PLG trap, you have to: Get the company mentally ready.

Scale 283

Scale Sales Hiring Sales B2C 283

SaaStr

JANUARY 9, 2023

Tactic #3: Think like a B2C company. Adopting the B2C approach of bold ads and creative marketing will pay off if you intend to stand out from your competitors in the industry. Use social media to reach your target audience, engage with them, and keep tabs on industry trends. Tactic #5: Uplevel your social strategy.

Social Media 246

Social Media B2C Marketing B2B 246

Intercom, Inc.

FEBRUARY 6, 2020

She’s also identified a much bigger trend happening in the world of work that plays to the business unit’s strengths. While businesses pay for a subscription, altering the typical marketplace dynamics, Yvonne and her team are still keen to ensure the trends they’re seeing on the B2B side are met with the right kinds of content.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

BrightBack

JUNE 13, 2019

B2C, B2B and hybrid companies do things differently. Here’s a preview of the customer retention trends : 1. B2B and B2C companies have their own ideas. For B2C and hybrid companies, the market is far broader, so these organizations are focused on improving customer satisfaction through better customer support.

B2C 56

B2C B2B Retention Trends 56

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? And does it improve B2B sales too, or is it more just a B2C advantage? sales trends by month and quarter. How B2B vs. B2C sales compare.

SaaS Payments 158

SaaS Payments Payment Solutions Software Review Payment Methods 158

Clouded Judgement

AUGUST 25, 2023

We focused on marketing automation for business-to-consumer, or B2C, companies within retail and eCommerce as our first application, and we believe our software is highly extensible across a broad range of functions for B2C and B2B businesses alike.”

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Buffer Resources

FEBRUARY 12, 2025

Numbers tell the same story: 75 percent of B2B buyers use social media to make buying decisions 60 percent of B2B marketers say social media is the most effective channel for driving revenue That said, there are key differences between how you formulate a B2B social media strategy and a B2C social media strategy.

Social Media 95

Social Media B2B B2C Technical Advisors 95

FastSpring

OCTOBER 13, 2022

In this report, you’ll find: Trends in US software sales by month and quarter How software sales vary across the globe throughout the year A comparison of B2B and B2C sales from quarter to quarter Tips on taking advantage of holidays and other seasonal opportunities around the world. But what about global trends? . In the U.S.,

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

FastSpring

JUNE 19, 2019

So it’s time for us all to put our ears to the ground and hear what the Mary Meeker report has to say about key trends that are currently shaping the digital world. At FastSpring, there were 9 key trends in the report that caught our eye. More and more companies are starting to realize the trend, too. Take note of the trends.

Payment Methods 104

Payment Methods Trends Payments Payment Services 104

Intercom, Inc.

NOVEMBER 18, 2019

In our very first Chatbot Trends Report, which we’re releasing today, we see the efficiency half of that equation start to unfold. B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones.

Scale 42

Scale B2C Technical Review Airlines 42

SaaStr

SEPTEMBER 15, 2023

They released many more products, with Freddy AI in 2018 and, as of last month, launched the Freshworks Customer Service Suite, which is an omni-channel for B2C to engage with customers on Instagram and other places. Why is this important? Because, as a founder, you have to be planning ahead. as a startup, you get a stroke of luck.

Sales Hiring 284

Sales Hiring Scale SMB AI 284

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal.

Scale 228

Scale Engagement Technical Review Business 228

FastSpring

NOVEMBER 29, 2018

Today we’re finally putting all your questions to rest by covering Europe’s ecommerce trends so you can get a holistic view of the European ecommerce market. As a whole, ecommerce growth in Europe continues to trend upwards at a steady pace. The big picture. Ready to start selling globally?

Trends 80

Trends B2C compliance Software 80

Intercom, Inc.

NOVEMBER 12, 2020

On the podcast, Dee talks to Loren Padelford ( Shopify Plus) , Michelle Curtin (Head of Personal Shopping at Brown Thomas ), and Colin Harmon (founder of 3fe Coffee ) about the social changes that are driving new trends across the sector. Listen below, and read on for Anna’s companion post. Learning from B2B. This time, it’s personal.

B2C 222

B2C Outsourced Development Subscription Payment Features 222

Intercom, Inc.

NOVEMBER 11, 2020

Discover five trends transforming the support industry along with tips on how to capitalize on them. Our new report reveals that many companies – across both B2B and B2C – are turning to conversational support to manage high conversation volumes more efficiently and exceed customer expectations.

Headcount 146

Headcount B2C Customer Support Trends 146

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Stage 2: Engage.

Technical Review 223

Technical Review Technology Scale Marketing 223

OpenView Labs

DECEMBER 17, 2019

As Traditional Advertising Approaches Become Less Effective, B2B Software Companies Will Look to B2C Tactics to Survive. The post The SaaS Trends You Need to Know for 2020 appeared first on OpenView.

Trends 97

Trends Sales Recruiting Technical Review SaaS 97

SaaStr

JANUARY 5, 2020

With every company adopting distributed teams across many cities and offices, WeWork is a beneficiary and enabler of this massive and growing trend. This is starting to work: In a lot of these seemingly crazy B2C bets, since the Web 1.0 The unit economics are positive here.

Payments 152

Payments B2C Business Model Branding 152

Neil Patel

OCTOBER 13, 2020

Although business-to-consumer (B2C) brands often leverage local marketing, business-to-business (B2B) ones tend to take a broader approach. This trend continues to grow—a BrightLocal study showed 90% of consumers used the internet to find a local business in the last year, with 33% looking every day.

B2B 144

B2B B2C Mobile Transportation 144

Neil Patel

JANUARY 27, 2021

Roughly 24% of marketers plan to increase their spending on content marketing in both B2B and B2C. Content Marketing: 2021 Current Trends. Content marketing is as much about watching the trends as it is about creating and sharing content. Trends come. Identifying trends as they’re happening is one thing.

Content Marketing 145

Content Marketing Marketing Social Media Artificial Intelligence 145

Blulogix

DECEMBER 23, 2024

It doesnt matter if its B2B or B2C. the trend is fueled by several key drivers: Customer Demand for Flexibility: Customers increasingly expect pricing to be proportional to the value they receive, making rigid pricing models less attractive.

Payment Features 52

Payment Features Subscription Pricing Artificial Intelligence 52

Neil Patel

JULY 8, 2021

Just because you sell products to consumers doesn’t mean you’re solely a B2C business. By checking the inventory of the retailers the platform supports, you can pick trends in products that move fast. Monitor Market Trends. The secret to success and longevity in the e-commerce industry is understanding market trends.

Sales 145

Sales B2C Trends Pricing 145

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. Do you think between B2B and B2C, are there two raise for B2C companies? I think we have … half our portfolio is B2C companies.

New CTO 171

New CTO Sales Hiring B2C CTO Hire 171

Intercom, Inc.

MAY 2, 2019

At the same time, online grocery shopping is still a nascent trend, with the opportunity to grow into a $30 billion market. Even with Instacart’s enormous valuation, he continues to see tremendous growth potential for the service, similar to what he saw in Instagram’s early days.

Marketplace as a Service 184

Marketplace as a Service B2C PayPal Scaling 184

Subscription Flow

DECEMBER 13, 2023

This blog delves into the intricacies of B2B payments, highlights what sets them apart, and explores the top B2B payments trends in 2023. B2B payments, therefore, differ considerably in scale and complexity, to the B2C payments space making them a distinct realm with its own set of challenges and opportunities. Let’s dive in!

Payment Services 59

Payment Services Payment Solutions Payments Payment Methods 59

Subscription Flow

DECEMBER 10, 2024

Changing customer expectations, digital advancement, and transforming market trends call for a price discipline. Dynamic pricing SaaS is a strategy for businesses to adjust their prices in response to the changes in market trends. Is your SaaS a B2B, or B2C? What is Dynamic Pricing SaaS? Identify their spending patterns.

Pricing 52

Pricing SaaS Customer Lifetime Value Subscription 52

OpenView Labs

DECEMBER 20, 2021

As 2021 comes to a close we wanted to highlight some of the top product-led growth (PLG) trends this year. ICYMI each week OpenView Partner Blake Bartlett breaks down the latest, greatest (and not-so-greatest) businesses and trends in the ever-changing world of SaaS, VC, and PLG. >> In other words, TAM for everyone.

Technical Review 98

Technical Review B2C Software Review SaaS Payments 98

User Pilot

MAY 27, 2025

A PM with a good understanding of modern AI trends and needs, especially on the enterprise level. A person who was focused on B2C products. Product Manager EJaw Games (20212022): Owned product strategy and delivery for B2B and B2C projects in gaming and crypto. A person with a strong G2M track record with major companies.

Management 52

Management Underperforming Technical Team Scale B2C 52

User Pilot

APRIL 30, 2024

Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Oracle ERP provides advanced financial and supply chain optimization, and human resources management for large enterprises in both B2B and B2C sectors. Userpilot ’s integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Sales Hacker

AUGUST 13, 2024

Applying B2C marketing strategies to enhance B2B customer engagement and retention. Emerging B2B marketing trends, including SMS as a core communication channel. Discussed in this Episode: Leveraging AI and ChatGPT for creative, high-volume ad testing and optimization.

AI Search 117

AI Search Sales Recruiting AI ChatGPT 117

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. The buying journey for B2B sales is still longer than a B2C transaction.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Neil Patel

SEPTEMBER 29, 2020

The company has achieved impressive results for their tech, B2B and B2C clients. What makes Sociallyin different from other agencies is that they also offer multilingual social media management: They work with brands in both the B2B and B2C spaces. Notable clients include Toyota, Dick’s Sporting Goods and TGI Fridays.

Social Media 144

Social Media Marketing B2C B2B 144

Neil Patel

JANUARY 27, 2023

Seasonal SEO is the practice of optimizing content and keywords to take advantage of seasonal trends in search results. You may recall some of the events shown in Google Trends above.) For example, the World Cup and the Olympics are trending topics every four years. Seasonal SEO can help both B2C and B2B businesses.

AI Search 106

AI Search Strategy B2C Travel 106

Chart Mogul

MARCH 1, 2023

3x faster than their peers B2B SaaS businesses enjoy higher net retention than B2C SaaS Retention becomes more important as SaaS businesses enter the post-PMF growth phase Retention in 2022 was harder than ever Companies with best-in-class retention grow at least 1.5-3x B2C companies have a lower ARPA compared to B2B companies.

Benchmarks 98

Benchmarks Retention B2C Business 98