BrightBack

JUNE 13, 2019

B2C, B2B and hybrid companies do things differently. Here’s a preview of the customer retention trends : 1. B2B and B2C companies have their own ideas. For B2C and hybrid companies, the market is far broader, so these organizations are focused on improving customer satisfaction through better customer support.

B2C 56

B2C B2B Retention Trends 56

FastSpring

MARCH 15, 2023

SaaS accounting software can help you automate: Recurring invoicing. Payment processing. Payment reconciliation. Payment reminders. Subscription management. sales tax, VAT, GST), balance monthly transactions, send recurring invoices and collect payments, and much more. Remitting taxes.

Payment Solutions 78

Payment Solutions Payment Methods Payment Services Merchant Services 78

Clouded Judgement

AUGUST 25, 2023

We focused on marketing automation for business-to-consumer, or B2C, companies within retail and eCommerce as our first application, and we believe our software is highly extensible across a broad range of functions for B2C and B2B businesses alike.” The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Frontegg

MARCH 10, 2022

SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application.

Subscription 98

Subscription Payment Features SaaS Technical Review 98

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. What is the subscription-based economy? How does the subscription-based economy work? What customers look for in subscription companies.

Payment Features 49

Payment Features Payments Subscription Trends 49

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. Pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service.

Payments 115

Payments Payment Services Merchant Services Payment Methods 115

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? US End-Of-Year Trends For SaaS And Software Purchases. But what about global trends? . Global End-Of-Year Trends For SaaS And Software Purchases. B2B Versus B2C End Of Year Performance.

Payment Methods 132

Payment Methods Payment Solutions SaaS Payments Software Review 132

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

ProfitWell

APRIL 2, 2020

If you take a moment to think about it, can you confidently tell somebody how many subscription services you're a member of? Even if you can list off every subscription service you're a die-hard fan of, you may eventually find yourself feeling dissatisfied on a mission to sign up for even more subscriptions.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

Intercom, Inc.

NOVEMBER 12, 2020

On the podcast, Dee talks to Loren Padelford ( Shopify Plus) , Michelle Curtin (Head of Personal Shopping at Brown Thomas ), and Colin Harmon (founder of 3fe Coffee ) about the social changes that are driving new trends across the sector. Subscription services have been steadily on the rise for years now. Learning from B2B.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

ProfitWell

MAY 21, 2020

We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies. And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

FastSpring

JUNE 19, 2019

So it’s time for us all to put our ears to the ground and hear what the Mary Meeker report has to say about key trends that are currently shaping the digital world. At FastSpring, there were 9 key trends in the report that caught our eye. More and more companies are starting to realize the trend, too.

Payment Methods 69

Payment Methods Trends Payments Payment Services 69

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers.

B2B 92

B2B Underperforming Technical Team B2C Scale 92

Chart Mogul

APRIL 7, 2022

Data editing tools make it possible to attain perfect accuracy from your billing data, and consequently, your subscription analytics. Grow your recurring revenue with ChartMogul. Growing a subscription business is hard work. ChartMogul is offering all of those features at a lower price. The list goes on.

Payment Features 52

Payment Features Systems Review Churn Azure 52

FastSpring

FEBRUARY 15, 2024

But there was one particularly notable Pro option: Paying for a yearly subscription via Apple App Store or Google Play Store will cost users an extra $10 , increasing the price by about 8% from $119.99 subscriptions on both Apple and Google’s app stores.” to $129.99 Set up a demo or try it out for yourself.

Payment Methods 118

Payment Methods Payment Solutions Merchant Services Payment Services 118

Chargify

AUGUST 9, 2017

Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases. Why IoT + Subscription Business Models = Success. With IoT, devices of all kinds are moving online and connecting. Nest is a perfect example.

B2B 54

B2B Subscription Payment Features VP of Engineering 54

ChurnZero

MAY 6, 2022

That’s easier to do in B2C. Subscription businesses have focused on new logos for too long. “If Find out what’s behind this trend in our blog, “ Where is Customer Success headed in 2022? ”. Then in the end, it’s like, well, who’s going to buy it? Having a target buyer in mind with that pain is super important.”.

Retention 98

Retention Revenue Entrepreneurship B2C 98

Neil Patel

MARCH 1, 2021

The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. For even more predictability, you can sell subscriptions to your services. Will you offer one-time support or recurring subscriptions?

Scale 141

Scale Payment Features Consulting Pricing 141

User Pilot

MARCH 20, 2024

The subscription model offers ongoing access for a fee, ensuring updates and steady income. You might sell your software for a one-time fee, offer it through a subscription model, or even bundle it with other products or services. Userpilot’s subscription packages. Product usage analytics with Userpilot.

Software 59

Software Revenue Strategy Advertising 59

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

BrightBack

JULY 22, 2019

Subscription businesses of every size and industry are vying for customers with a lot of options at their fingertips and increasingly savvy tastes. Guy and Suneet discussed the drivers behind B2C and B2B purchases, and why understanding these elements can help improve retention. B2C purchase drivers.

Retention 66

Retention B2C B2B Education 66

Baremetrics

MAY 25, 2021

CRM software doesn't include valuable functionality like segmentation , sales trend identification, and forecast metrics—but Baremetrics does. It also solves many issues businesses of all kinds—from SaaS providers to e-commerce B2C startups—commonly face. A CRM system is a central repository for customer data.

Forecasting 98

Forecasting Social Media B2C Churn 98

Buffer Resources

FEBRUARY 28, 2024

For B2C offerings like digital products or courses, gauge your target audience's price sensitivity and willingness to invest. Customize your subscription offerings by tailoring content and experiences to match the interests and preferences of your subscriber base.

Pricing 93

Pricing Social Media Consulting Branding 93

ProfitWell

AUGUST 14, 2019

To answer this question, we looked at the data from just under seven hundred subscription companies. CAC is up across the board for both B2B and B2C companies due to competition and everyone and their mother having ebooks, paid ads, and most aspects of all the common marketing channels. Here’s what we found.

Technical Review 60

Technical Review B2C B2B Acquisition 60

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

Scale 97

Scale Customer Success Revenue Retention 97

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. The buying journey for B2B sales is still longer than a B2C transaction.

Payment Methods 147

Payment Methods B2B Outsourcing Services Payment Services 147

ChurnZero

MARCH 31, 2023

Renewals and retention are key in trying economic times Most Customer Success professionals the Customer Success Collective spoke with for a trend round-up expect their companies to put greater emphasis on customer renewals and customer retention. With it goes recurring revenue ( ARR , MRR ) and expansion opportunities.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Short on time?

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Baremetrics

JUNE 10, 2021

SaaS or subscription businesses are based on a product that is neither tangible or limited in its use. Voice search is now a top trend. If you want to get the advantage of this trend, you should optimize your content and website for voice search. B2C customers are more emotional in the buying process.

Startup 98

Startup SaaS Technical Advisors B2C 98

Baremetrics

SEPTEMBER 15, 2021

Now, in this ongoing series of comparisons, we discuss two of the best subscription analytics dashboards for SaaS: Baremetrics vs. ProfitWell. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. And, other relevant industry-wide trends: People skills entwine in the future of tech to complement automation. Now, let’s take a deeper dive into the trends driving the booming Customer Success industry. Washington, D.C.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

Baremetrics

JULY 23, 2020

I also knew that my target group would be companies: “B2C is the most demanding customers for the least money. And by talking to people from this audience and researching their biggest problems, I noticed two major trends in marketing: Companies want more data sovereignty. The cheapest subscription was $29 a month - obviously too high.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Totango

JUNE 4, 2021

What your customer does when they’re using your app helps determine whether or not they renew their subscription to your product. Rewards will differ from B2B to B2C customers. For example, a B2C hotel chain might offer points to book rooms whereas a B2B SaaS company may offer a free month of service for an early renewal.

Engagement 62

Engagement B2C Technical Review Retention 62

ProfitWell

SEPTEMBER 4, 2019

Reducing churn is one of the biggest things that subscription companies can do to accelerate their growth. But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. Churn is part of the game we play in the subscription economy. Here’s what we found.

Churn 53

Churn Payments Payment Solutions B2C 53

FastSpring

DECEMBER 19, 2018

At FastSpring, we’ve been hard at work not only building the best-in-class ecommerce platform, but also staying up-to-date on all of the popular trends, news, and tips that help our readers sell more around the world. Are you B2B or B2C? The Power of Recurring Revenue for Software, Subscriptions, SaaS, and Digital Content.

B2C 63

B2C Business Model Pricing B2B 63

FastSpring

FEBRUARY 26, 2019

Whether you’re selling software, virtual goods or subscription services, chances are you will have noticed one significant trend impacting your ecommerce business: cross-border ecommerce is on the rise. This trend is even stronger in Europe where about 63 percent of shoppers purchase from overseas.

Payment Services 64

Payment Services Payment Methods Payment Facilitation Payment Solutions 64

ProfitWell

MARCH 12, 2020

And Rent the Runway adds a new membership option to amp up its presence in the subscription clothing space. Listen wherever you get podcasts: Your top subscription news. We’ve had our eyes on Rent the Runway on the show before , as one of the more popular clothing subscriptions out there. Less isn’t always more.

SaaS Payments 52

SaaS Payments Payment Services Payments Venture Capital 52