SaaStr

DECEMBER 20, 2023

From 60 Million Users in September 2021 to 170 Million in December 2023 It certainly helps that Canva in many ways is as B2C as it is B2B, as it fuels a huge TAM. 300 Employees Working on AI Not a surprise, but interesting to see the scale of investment here. #5. But Canva does far, far better, at $500k in revenue per employee.

AWS 300

AWS B2C Scaling AI 300

Frontegg

APRIL 29, 2025

Building AI agents is exciting, but the current infrastructure for identity plumbing can turn that excitement into a hair-pulling, frustrating experience with tasks that rarely seem to take just one sprint. Cobbling together identity infrastructure for agents The AI agent market is poised for massive growth. Conclusion Frontegg.ai

Identity management 52

Identity management AI Management Scale 52

SaaStr

SEPTEMBER 15, 2023

They released many more products, with Freddy AI in 2018 and, as of last month, launched the Freshworks Customer Service Suite, which is an omni-channel for B2C to engage with customers on Instagram and other places. AI was the biggest threat. Why is this important? Because, as a founder, you have to be planning ahead.

Sales Hiring 278

Sales Hiring Scale SMB SaaS 278

SaaStr

AUGUST 2, 2024

Identifying the PLG Trap It’s fair to say that most organizations using the PLG playbook focus on B2C or end-user acquisition. Enterprise customers need single sign-on, data encryption, AI-driven security shields, and compliance with industry standards. #3: You can use customer feedback to meet their requirements.

Scale 277

Scale Sales Hiring Sales Enterprise 277

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. Even small businesses need to adopt AI technology to keep up. Use Exceed.ai ClickFunnels.

AI 140

AI Payment Solutions SaaS Payments Payment Methods 140

Neil Patel

OCTOBER 12, 2020

If you aren’t willing to embrace AI digital assistants as a marketer, you’re going to have a tough time competing with everyone else. Just like Alexa brings you the best jams on-demand and Siri helps you find the nearest Starbucks, AI digital assistants can help you become a better marketer. What Are AI Digital Assistants?

Artificial Intelligence 138

Artificial Intelligence AI Search AI Social Media 138

Sales Hacker

AUGUST 13, 2024

Adriana Gil Miner is CMO at Iterable, the AI-powered customer communication platform. Discussed in this Episode: Leveraging AI and ChatGPT for creative, high-volume ad testing and optimization. Applying B2C marketing strategies to enhance B2B customer engagement and retention.

AI Search 117

AI Search Sales Recruiting AI ChatGPT 117

Sales Hacker

MAY 14, 2024

Demandbase helps B2B companies hit their revenue goals using fewer resources by using the power of AI to identify and engage the accounts and buying groups most likely to purchase. The post GTM 94: Mastering Branding, Pricing, and Customer Success for AI Startups with Holly Chen appeared first on GTMnow.

Customer Success 122

Customer Success AI Branding Pricing 122

SaaStr

FEBRUARY 2, 2022

The market changes, e.g. to mobile, or AI, etc., This isn’t B2C. The feature gaps that the early customers were OK with, the later ones aren’t. You start to lose more and more deals to not have that key integration. and you didn’t change. You don’t really hire the great VPs, and so leads stall.

Scale 275

Scale Sales Hiring B2C Mobile 275

Andreessen Horowitz

JUNE 3, 2024

Over the past year, generative AI’s capacity for content creation has drawn most of the noisiest headlines: how AI models can instantaneously create Pixar-like shorts starring your pet chihuahua, or drum up the Drake-Kendrick Lamar diss track you never knew you wanted. Concurrently, the way companies view marketing is changing.

AI Search 121

AI Search AI Outsourcing Services Payment Solutions 121

SaaStr

JUNE 26, 2024

The three worlds are: B2B2C B2B2B AI And then there are folks in impacted categories like ZoomInfo , where things haven’t really improved. And there’s AI. Jason tweeted WTF because many things are happening in AI, like 200x ARR rounds. A lot of the funding rounds for AI feel like 2021 again, but only for this subset of people.

CTO Hire 141

CTO Hire AI Venture Capital Sales Hiring 141

Intercom, Inc.

NOVEMBER 18, 2019

B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones. Satisfaction with chatbots varied by sector. A chatbot that helps your team be more productive. Look for true productivity features.

Scale 42

Scale B2C Technical Review Airlines 42

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. Our bots use AI to provide customers with links to existing resources, like knowledge base articles and FAQs.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology.

Customer Support 223

Customer Support Trends Scale Market Research 223

User Pilot

MAY 27, 2025

You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering – reimagining self-service in the age of AI. A PM with a good understanding of modern AI trends and needs, especially on the enterprise level. A person who was focused on B2C products.

Management 52

Management Underperforming Technical Team Scale B2C 52

SaaStr

MAY 31, 2024

If you love to write about AI chatbots, then write for Drift. Unless you’re in B2C or self-serve, a B2B marker has always done the same thing: put stuff in the funnel and help move it down. Then, while he has his morning coffee, he types up something to share in the afternoon that’s on his mind. The actionable advice here?

Sales Hiring 295

Sales Hiring Sales Recruiting Marketing Scale 295

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Stage 2: Engage.

Technical Review 223

Technical Review Technology Scale Marketing 223

Buffer Resources

FEBRUARY 12, 2025

Numbers tell the same story: 75 percent of B2B buyers use social media to make buying decisions 60 percent of B2B marketers say social media is the most effective channel for driving revenue That said, there are key differences between how you formulate a B2B social media strategy and a B2C social media strategy.

Social Media 88

Social Media B2B B2C Technical Advisors 88

Unbounce

JULY 12, 2023

But how would modern-day Don Draper feel in a world where AI marketing tools are helping businesses create whole marketing campaigns—something that required a marketing agency not too long ago? In this episode, you’ll get answers to big questions like: What are the benefits to agencies embracing AI? Oh, hang on. What a show, huh?

AI 98

AI ChatGPT Merchant Services Underperforming Technical Team 98

SaaStock

FEBRUARY 13, 2019

Their solutions span a wide range of verticals: from E-commerce, HR and Health to collaboration, infrastructure and AI. It is a cloud-based platform that offers the services of Asia’s top AI assistant for hotel staff – Gaia. It provides visual search and image recognition solutions based on AI. Notey Labs. SurePromise.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Neil Patel

DECEMBER 13, 2022

we wanted to know on a global scale what businesses of all sizes in all major industries (and for both B2B and B2C) are doing. And 9% said they are decreasing their content creation budget due to AI tools helping them create content more affordably. Speaking of AI tools… they are the talk of the town these days.

Marketing 144

Marketing AI Search Software Review Social Media 144

Valuize Consulting

NOVEMBER 19, 2024

Why Customer Intent is Vital in B2B Unlike B2C transactions, the B2B customer journey can be long and intricate, involving multiple decision-makers, extended sales cycles, and contracts with substantial financial stakes. This allows for timely, data-driven interventions.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

Neil Patel

SEPTEMBER 8, 2021

E-commerce is the future, but it isn’t just for B2C. Globality uses an AI-powered platform to automate and eliminate the traditional request for proposal (RFP) process. What Is the Difference Between B2B and B2C Niche Marketplaces? B2B niche marketplaces work between businesses, while B2C works between businesses and consumers.

Marketplace as a Service 137

Marketplace as a Service Merchant Services B2B Construction 137

Unbounce

AUGUST 4, 2021

For example, you can get away with more jargon on business-to-business (B2B) landing pages, but you should be careful with business-to-consumer (B2C) pages. Thanks to Snazzy AI , Unbounce will have AI-powered copywriting features in the future. Editor’s tip: Having trouble writing copy that speaks to your visitors?

B2C 144

B2C AI B2B Benchmarks 144

User Pilot

APRIL 30, 2024

Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. Oracle ERP provides advanced financial and supply chain optimization, and human resources management for large enterprises in both B2B and B2C sectors. Userpilot ’s integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Sales Hacker

NOVEMBER 10, 2023

Whether your company is B2B or B2C, catalyzing your customers’ passion helps inform your roadmap, boost your brand, attract new customers, and accelerate their time to decision. Humane’s goal with the Ai Pin is to streamline technology interfaces, eliminating unnecessary clutter.

VP of Engineering 119

VP of Engineering Scale Outsourced Development Benchmarks 119

User Pilot

JULY 7, 2024

Respond.io – best customer communications software for B2C companies. Intercom – best AI-powered customer service platform. AI writing assistant : Userpilot's AI-powered capabilities assist you in creating better microcopies. The AI-powered chatbots facilitate direct two-way chats 24/7.

Communication 105

Communication Software Review Software Management 105

FastSpring

JANUARY 31, 2023

FastSpring: B2C and B2B SaaS or Digital Goods Companies For nearly 20 years, FastSpring has been serving B2C and B2B companies selling SaaS, digital products, and downloadable software: Mailbird achieved over 100% growth by switching from Stripe to FastSpring. Paddle: B2C SaaS Paddle has been serving SaaS companies for about ten years.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Unbounce

APRIL 15, 2021

Paired with AI, they let us deliver actionable insights you can apply today. Start by exploring the report, build some variants, automatically optimize ‘em using AI-powered tools like Smart Traffic, learn new things about what’s working, then rinse and repeat. Isn’t that B2C Marketing 101? Turns out, not so much.

Benchmarks 145

Benchmarks Machine Learning Artificial Intelligence AI Search 145

SaaStr

MAY 28, 2019

Leslie Lee is the Senior Director of Customer Engagement at Atlassian and she spent the last 20 years doing B2B and B2C marketing. The backlash over chatbots and AI is starting to really bubble up and we see this in the news literally almost every day. Erica Kuhl: So I would say that I’m excited about AI.

VP of Engineering 225

VP of Engineering Scale Branding Engagement 225

Neil Patel

JANUARY 27, 2023

Seasonal SEO can help both B2C and B2B businesses. B2C and B2B marketing tactics for seasonal SEO require: Focusing a specific time of the year (yes, even the “offseason”). If you’re a B2C company or brand, you know that your consumers’ buying habits change. As a B2C or B2B company, seasonal SEO marketing is a gold mine.

AI Search 94

AI Search Strategy B2C Travel 94

Andreessen Horowitz

OCTOBER 10, 2023

05:02 – The fundamentals and framework of growth 07:02 – Assessing growth potential and product lead growth 09:33 – Distribution 11:15 – Your moat and growth 14:00 – Integrating AI for product lead growth 16:23 – Trust as a moat 17:23 – B2C growth – discovery and breaking through 18:51 – Can you get ahead of the incumbents?

B2C 80

B2C AI Leadership Marketing 80

User Pilot

MARCH 24, 2025

A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions. A job seeker who is unfamiliar with AI/ML applications in operational settings. Strong understanding of AI, ML, and their applications in operational settings. Who would be the best fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Sales Hacker

SEPTEMBER 29, 2023

SEO is a hot topic with the advances of AI and its inevitable impact. Dustin Joost (CRO, Osano – Series B) shares his experience here: “What’s awesome is having a strong position in SEO can lead to a strong position in LLMs, so we’re seeing ChatGPT and similar AI search tools show up in our demo forms.” #3

Scale 125

Scale Marketing AI Search ChatGPT 125

SaaStock

JANUARY 30, 2019

Most well-known funds experimented with funding Brazilian and Latin American B2C ventures. The sectors of interest for Qualcomm Ventures include AI, automotive, data center, digital health, IoT, and mobile. Intel Capital invests in AI, autonomous tech, software and security and IoT, among other sectors. Founded: 2000.

Venture Capital 155

Venture Capital SaaS Healthcare Finance 155

FastSpring

APRIL 13, 2023

Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. Experience is the keyword here. And he wanted in.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Sales Hacker

DECEMBER 14, 2022

Consumers on the B2C level and B2B level have changed their buying habits in the past 5-10 years as more and more information becomes available. CRMs and AI data-driven lead management platforms aren’t just for enterprise-level organizations. 15% improvement in the performance of low-performing sellers. What’s next?

Sales Enablement 116

Sales Enablement Sales AI Search Social Media 116