SaaStr

JANUARY 19, 2023

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! The post Thanks to Cyclr, Gainsight, Globalization Partners, Greenhouse, and Vendr for Sponsoring SaaStr Europa 2023! Grab tickets here. With over $1.5B

Sales Hiring 261

Sales Hiring Scale Cloud Churn 261

SaaStr

FEBRUARY 9, 2023

In February 2023, we’re heading to Singapore for our first APAC event and we wanted to give a special shout-out to some of the companies that will be there with us! We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 ! At SaaStr, our partners are an integral part of our events.

Payment Methods 246

Payment Methods Payments Payment Solutions Education 246

SaaStr

JULY 19, 2023

2023 has been a difficult year for many tech companies. However, Sam Blond, Partner at Founders Fund & Host of the SaaStr CRO Confidential Podcast , believes there are reasons to be optimistic for the rest of 2023. How long is the onboarding cycle for a new customer? Is onboarding or implementation taking too long?

Revenue 246

Revenue Acquisition Technical Review Systems Review 246

SaaStr

JULY 14, 2023

Q: How Do You Think The Founder Playbook Has Changed For Bootstrapped Founders In 2023? “The In 2023, those people just want to work for a good CEO in a good company that pays well and get rid of the overfunded unicorn stress. Now, it’s 2023, and customers are threatened during renewals or upsell. Big customers want a solution.

Sales Hiring 246

Sales Hiring Scale SaaS Customer Success 246

SaaStr

DECEMBER 26, 2022

Categories like customer success, learning management platforms, and onboarding software are witnessing increased investments. . The company has launched a new product called Salesforce Easy that is marketed on the platform of ease — 3 clicks to sign up and easy self-serve onboarding. Salesforce is an excellent example of this.

Software Review 245

Software Review Software Azure Cloud 245

SaaStr

MARCH 18, 2025

Colin oversaw Wiz’s unprecedented growth from $0 to $100M ARR in just two years, helping the company achieve a $10 billion valuation and “decacorn” status by 2023. This realization led to a fundamental shift in strategy, allocating resources to hiring and onboarding rather than lead generation.

Scale 180

Scale Sales Hiring Scaling Headcount 180

SaaStr

MARCH 14, 2024

That’s way up from 60% in 2023. Too many of us settle for glacial times to deployment, and are too slow to onboard new customers. Especially in UI/UX, onboarding, and conversions. Their 2024 State of Subscription Apps Report is out , and here were my top learnings: #1. Do better here.

Mobile 320

Mobile Payment Features Subscription Pricing 320

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Book the demo!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

SaaStr

JANUARY 17, 2024

But it knows onboarding requires business process change, so for the most part, it requires annual contacts. #4. Driving ACV Up 16% Key To Growth Smartsheet has driven its core customer ACV up from $7,951 in 2023 to $9,225 — that’s +16% in a little more than a year. in net new ARR!

Airlines 305

Airlines Technical Review Entertainment Government 305

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.

Customer Success 299

Customer Success Sales Hiring Scale Headcount 299

FastSpring

MARCH 4, 2024

After being at FastSpring for nearly 9 years, it comes at no surprise that Jon Tewes has won the Q4 2023 Springie Award! You know, we’re working directly with sellers that are being onboarded. The post Celebrating Excellence: Jon Tewes Receives the Q4 2023 Springie Award appeared first on FastSpring.

Merchant Services 158

Merchant Services Interviewing Onboarding Engineering 158

User Pilot

APRIL 23, 2023

What’s in-app onboarding? What are different onboarding types? How’s web mobile app onboarding different from web app onboarding? TL;DR In-app onboarding is the process of teaching users how to use an app to achieve their goals. In-app onboarding is necessary to let users experience value.

Onboarding 98

Onboarding Mobile Social Media User Experience 98

SaaStr

OCTOBER 25, 2023

But in contrast to their bigger customers, the macro environment — or perhaps market saturation — has led to slowing growth in this segment in 2023. #2. Because there are few things worse than closing a customer that never actually uses your product.

SMB 293

SMB AI Onboarding Cloud 293

SaaStr

MAY 15, 2024

In many ways, they have to do better with UI/UX, onboarding, and conversions. That’s up from 60% in 2023. To maximize this fact, you need to have the right onboarding processes in place to recapture those people. Often, people just aren’t using it enough, or need better onboarding. That’s a lot of dollars up for grabs.

Payment Features 301

Payment Features Subscription B2B Mobile 301

SaaStr

JANUARY 12, 2024

Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023. So e ven if you had a hard 2023, there’s magic in this chart. Prediction #2: Vendor Consolidation Continues In 2023, there was a lot of focus on fewer vendors. From 2022 to 2023, it grew 0%.

Sales Hiring 320

Sales Hiring Customer Success Scale AI 320

SaaStr

SEPTEMBER 7, 2023

Put together a strong onboarding team. At least 90% at a base case onboarding in 30 days, ideally much faster if you sell to SMBs. You might not want to do this, but you have to. And drive up your activation rates and time-to-value. Klaviyo for example hits 90% activation in 30 days even with 100,000+ SMB customers and $600m in ARR.

Sales Hiring 293

Sales Hiring SaaS SMB Churn 293

FastSpring

MARCH 20, 2023

New Welcome Dashboard and Onboarding Experience For Free Trials In an effort to improve the onboarding experience of new sellers and to deliver more valuable information to our existing sellers, we’ve launched a new version of our welcome dashboard. Want to get started? Sign up for free today. appeared first on FastSpring.

User Experience 114

User Experience Merchant Services Payment Methods Payments 114

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Software Review 119

Software Review Scale Customer Success Innovation 119

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. A few common themes emerged. Joel Passen , co-founder, Sturdy.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

User Pilot

NOVEMBER 12, 2023

How do you go about hacking product growth in 2023? Hacking Product Growth in 2023 by Sean Ellis. moment for your product and optimize the onboarding to reduce the time users need to reach it. You can do this by adjusting the length of the onboarding flows and fine-tuning the messaging. Let’s check out what he had to say!

Growth Hacking 104

Growth Hacking AI Search Onboarding Engineering 104

SaaStr

AUGUST 6, 2023

Put together a strong onboarding team. A Key to Startup Success: Getting Out and Actually Visiting Customers pic.twitter.com/8stW3MIMfA — Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 24, 2023 (Churn image from here) The post 5 Top Tips to Dive Down Churn in The Early Days appeared first on SaaStr. And lead to unnecessary churn.

Churn 242

Churn Sales Hiring Customer Success Onboarding 242

Buffer Resources

AUGUST 2, 2024

  The evolution of decentralized social media While it might feel like it burst onto the scene in 2023/24, decentralized social media isn’t all that new.    2023 in particular saw a steep rise in interest in decentralized social media options — and a much talked about phenomenon called the fediverse. 

Social Media 112

Social Media Underperforming Technical Team Government Blockchain 112

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Once onboard, get regular input from your sales, support, and customer success teams. Listen to your team.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

User Pilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

SaaStr

SEPTEMBER 14, 2023

Founders at this stage have a choice… Get overwhelmed by managing another three reps Put together a formal training program for someone to train SDRs and AE for the first 30-60 days, pair them with a leader, have them do sales calls together, onboard them yourself, etc. They Won’t Train Themselves. economy remains on fire.

Outsourcing Services 285

Outsourcing Services Sales Hiring Scale Sales Recruiting 285

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Interactive onboarding video in Tolstoy. Let’s start! AI-powered chatbot in Userpilot.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Maybe something completely else?

SaaS 98

SaaS Onboarding Pricing Mobile 98

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! If you aren’t yet a customer, sign up for your demo to get started today!

Business 108

Business Software Review Technical Review Enterprise 108

Sales Hacker

DECEMBER 22, 2022

Sales onboarding ( 47% ). Here’s a look at their top sales enablement priorities for 2023: Improving the strategic importance of the enablement function within the sales organization: 49%. Here’s where you can get your full copy of the Mindtickle 2022-2023 Sales Enablement Outlook Report. One thing is for sure, though.

Sales Enablement 112

Sales Enablement Sales Hiring Sales Metrics 112

Stax

OCTOBER 1, 2024

The BlockChyp acquisition is the most recent of numerous strategic moves by Stax over its 10-year history including its acquisitions of CardX, Fusebill, and Payment Depot in 2021 and Atlantic-Pacific Processing Systems in 2023. “As

Stax 197

Stax Merchant Services Payments Payment Services 197

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Intercom is a messaging platform and onboarding tool that enables SaaS businesses to communicate with their customers in an efficient way.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

User Pilot

APRIL 27, 2023

If your new users drop off a lot while onboarding, it’s likely because you’re not practicing frictionless customer onboarding. Seamless onboarding flows are game changers. Read on to learn more about frictionless onboarding and how to implement it for your SaaS. What is frictionless customer onboarding?

Onboarding 96

Onboarding SaaS Engagement Education 96

Buffer Resources

SEPTEMBER 27, 2023

Here, I’ll share exactly how I was onboarded to the fully distributed, remote team, along with a couple of things that have really surprised me about life at Buffer as I got settled in. ” My Buffer onboarding Onboarding at a fully remote company is tricky. Yes, I checked.)

Systems Review 126

Systems Review Software Review Onboarding Interviewing 126

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 97

Onboarding SaaS Education Engagement 97

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever. Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. Professional.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Customer Onboarding Specialist An Onboarding Specialist is responsible for: Helping new customers get up and running with the company’s products. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

SEPTEMBER 28, 2023

Can You Get Away Without Single Sign-On When Closing Bigger Customers In 2023? Smaller companies have become more sophisticated in the tools they use, the IT systems, and automation for onboarding and offboarding, and all of that has resulted in needing to plug stuff into the tools you’re using quickly. No, you can’t.

Enterprise readiness 283

Enterprise readiness Payment Solutions Enterprise Payments 283