Tom Tunguz

DECEMBER 28, 2021

Here are my predictions for 2022: Web3 consumer products go fully mainstream with more than 35% of Americans, about 100m people, engaging with them by 2023. Every year I make a list of predictions and score last year’s predictions. Metamask counts 10m MAU and Phantom is at 1.5m MAU growing quickly. This trend is only increasing.

Scale 275

Scale Blockchain Banking Machine Learning 275

SaaStr

JUNE 29, 2025

Zoom went from relatively modest pre-pandemic growth to explosive 400%+ revenue increases in 2020-2021, then crashed back to single-digit growth by 2022. The Sustainable Platform Reaccelerations Shopify (2022-2025 ) : Perhaps the best parallel to Palantir. But this was pure external catalyst—not sustainable platform evolution.

AI 259

AI Artificial Intelligence Software Review Technical Review 259

SaaStr

MARCH 24, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Customers use our platform to drive more leads, reward customers, and engage employees. Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. Grab tickets here.

Payments 257

Payments Payment Services Payment Solutions SaaS Payments 257

SaaStr

APRIL 1, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022. Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. We’ll see 2,000+ of the best SaaS founders, execs, and VCs June 7-8 at 2022 SaaStr Europa !

Payments 261

Payments Sales Hiring Payment Solutions Airlines 261

SaaStr

APRIL 15, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. ActiveCampaign ‘s category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. Grab tickets here. appeared first on SaaStr.

Travel 259

Travel compliance Finance Engagement 259

SaaStr

AUGUST 11, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Engage teams by enabling them to interact with the project in the way they prefer. The post Thanks to BambooHR, Drata, GuideCX, Mailchimp, and Ramp for Sponsoring SaaStr Annual 2022! Thousands of companies are spending an average of 3.3%

Payment Solutions 263

Payment Solutions Payment Services Payments Payment Methods 263

Buffer Resources

OCTOBER 23, 2024

The Meta-owned platform has been doubling down on video content in recent years, with CEO Adam Mosseri candidly sharing that , “People are more interested in videos — they’re just more engaging.” ” Now, that may be true — but it depends on how you define, “engaging.”

Engagement 139

Engagement Data Social Media Entertainment 139

Buffer Resources

OCTOBER 29, 2024

You just need a better engagement strategy. Instagram engagement is more than just a numbers game — it’s about building genuine connections with your audience. Even the most stunning posts can feel like shouting into the void without engagement. What is Instagram engagement?

Engagement 131

Engagement Social Media Trends Travel 131

SaaStr

MARCH 3, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform. We’ll see 10,000 of the best SaaS founders, execs and VCs Sep 13-15 at 2022 SaaStrAnnual.com !

Payments 49

Payments Payment Solutions Sales Recruiting Onboarding 49

SaaStr

AUGUST 29, 2022

We’re 15 days away from SaaStr Annual 2022, and we are excited to feature hundreds of speakers, sharing their knowledge and experience with you! Scaling Revenue in 2022: What’s the Same and What’s Different? The post 15 Most Popular SaaStr Annual 2022 Sessions (So Far!). GET 20% OFF! See You Sep 13-15!!

Scale 284

Scale Sales Hiring Marketplace as a Service B2B 284

SaaStr

JULY 19, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. By breaking down the typical silos of technology and strategy, we collaborate with clients to increase revenues, align teams, and engage your best customers. Join these incredible companies to experience all the value of SaaStr!

GCP(Google Cloud Platform) 261

GCP(Google Cloud Platform) Artificial Intelligence Enterprise readiness Azure 261

Tom Tunguz

DECEMBER 3, 2022

These are the top 10 posts by engagement for 2022 at tomtunguz.com. The State of Web3 in 2022 through Data. Fundraising 2022 Where We Are & Where We’re Going From Traction in Vancouver, these slides demonstrated the bid/ask spread between VCs & founders.

Scale 202

Scale Cloud Acquisition Startup 202

Intercom, Inc.

JULY 25, 2022

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Poor cross-functional collaboration impedes success: 44% of executives say a lack of collaboration and siloed efforts are the top impediments to successful customer engagement.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

JULY 8, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Whether it’s driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results. Join these incredible companies to experience all the value of SaaStr!

Banking 241

Banking Consulting AI Revenue 241

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. This event will focus on the key to engaging your customers, exploring the theories, challenges, and solutions behind getting – and keeping – customers. “

Innovation 191

Innovation Retention Engagement Engineering 191

SaaStr

OCTOBER 5, 2022

Where do they show up during the engagement cycle? This information allows us to learn how our customers engage with our products and our various marketing platforms or how they use other technologies or services. This might present a chance to complement product-led engagement with enterprise sales.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

SaaStr

JULY 15, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) July 14, 2022. And there’s still always at least a small but engaged group of customers looking for a better solution. — Aaron Levie (@levie) May 26, 2022. “Note: I don’t want to hear seed companies complain about ‘the market.’ No, be honest.

Marketing 357

Marketing Startup Cloud Churn 357

SaaStr

JUNE 3, 2022

— dharmesh (@dharmesh) January 21, 2022. In the run-up to SaaStr Annual 2022 on September 13-15 , we wanted to look back at some of the highest-rated SaaStr sessions of all time, since the first SaaStr Annual in 2015. If you want to grab 20% off SaaStr Annual 2022 tickets, grab ’em here.

CTO 312

CTO Retention Startup Scaling 312

SaaStr

FEBRUARY 5, 2022

In this session, Harini will discuss the optimal engagement model for the product , services, and customer success teams in the SaaS world to deliver value and innovation to your customers. When done right, Customer Success is the ultimate feedback mechanism – helping product teams to innovate for the better.

AWS 246

AWS Customer Success Scale Sales Hiring 246

Intercom, Inc.

JUNE 16, 2022

And so, for Pride 2022, Intercom is celebrating with the theme out in the world and bringing people in. For Pride 2022, Intercom is celebrating with the theme out in the world and bringing people in. While the pandemic isn’t over, and there will certainly be many challenges going forward, this year, we’re going back out.

Interviewing 40

Interviewing Education Customer Support Engagement 40

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business. Why You Need a Customer Engagement Platform.

Onboarding 110

Onboarding Engagement Artificial Intelligence Social Media 110

SaaStr

MAY 27, 2025

But the past few years, since the 2022 slowdown, we’ve grown concerned. David Skok has talked about this extensivelyif onboarding fails, its almost impossible to get customers to re-engage later. Don’t Shortchange Second-Order Revenue. You lose them before they even get started.

Onboarding 173

Onboarding Customer Success AI Scale 173

SaaStr

DECEMBER 31, 2022

So 2022 marked SaaStr’s 10th anniversary, from our first blog posts in August and September 2012. Our IRL and digital events attracted over 50,000 attendees in 2022. In any event, thank you to everyone and anyone that is part of the SaaStr community — however you engage. Look for a lot more from us in 2023!

Engagement 273

Engagement SaaS 273

SaaStr

MARCH 17, 2022

#1 source of traffic to [link] : 2022: SEO 2021: SEO 2020: SEO 2019: SEO 2018: SEO 2017: SEO 2016: SEO 2015: SEO 2014: SEO 2013: SEO 2012: SEO. jasonlk) March 15, 2022. Yes, engagement has taken off there. Even Year 1 pic.twitter.com/5FtzBG2v1O. — Jason BeKind Lemkin #???????????? Take a listen!! Open ratest are 30%+!

Engagement 274

Engagement Data Sales Marketing 274

Intercom, Inc.

MAY 17, 2022

A couple of weeks ago, I spoke about the future of engagement at AdWorld 2022. In 2022, we can no longer separate digital and physical business. The future is engagement. Everybody is “doing engagement”, but few are doing it right. Increasing channels is not the same as increasing engagement.

Engagement 129

Engagement Marketing Advertising Retention 129

Intercom, Inc.

NOVEMBER 30, 2021

InMoment helps your team to keep an ongoing pulse on how your customers feel about your product or service so you can proactively drive retention, engagement, and advocacy. In today’s customer-centric world, listening to and responding to voice-of-the-customer feedback will give your proactive support a competitive edge.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

JUNE 6, 2025

When buyers do engage, they’re much more qualified but need faster, more technical conversations Bottom Line : The SaaS buying journey has been completely rewired by AI. Those still optimizing for 2022 playbooks will struggle to even get into consideration sets.

AI Search 143

AI Search Technical Review AI Software Review 143

SaaStr

JANUARY 29, 2022

And our events are a massive source of content and engagement, both IRL ( Annual , Europa , etc), and since Covid, almost 100,000 have attended our digital events. But a lot of engagement and energy. We’ll work on that in 2022! We’re investing much more here in 2022. LinkedIn is very vibrant, and up 34%.

Social Media 284

Social Media AI Search Scaling Engagement 284

Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Look for these exciting features and more in 2022: Campaign engagement reporting. In-App messaging.

Innovation 101

Innovation Customer Success Enterprise Engagement 101

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication.

Cloud 211

Cloud Leadership Innovation Communication 211

Unbounce

JANUARY 13, 2022

Here’s how we’ll use ‘em in 2022. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Here’s what you need to avoid in 2022. While these tools aren’t perfect, Forbes Agency Council asserts that they’re among the top 14 ways marketers can leverage AI in 2022. AI is your ticket to competing in 2022.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

SaaStr

OCTOBER 7, 2022

The number of global venture capital (VC) investments dipped in 2022, thanks to ongoing geopolitical tensions, turbulence in global capital markets, supply chain issues, and increasing interest rates. The rise and fall of these investments have resulted in negativity in the global VC space in 2022. The recent downward movement.

Venture Capital 260

Venture Capital Marketing Construction Startup 260

SaaStr

JUNE 4, 2024

As a consequence of this very manual process, the output was a low volume of emails and engagement and a fairly high CAC. Outbound volume exploded, and the cost per contact engaged decreased, but so did the conversion rate because everyone was spamming everyone. We got below a 1% engagement rate at a high volume for a time.

Scale 292

Scale AI Marketing Advertising 292

SaaStr

NOVEMBER 1, 2022

22 Things We Learned at SaaStr 2022. India’s founders were out in full force at SaaStr 2022. Three key themes emerged: SaaS continues to be a fertile ground despite the 2022 ‘SaaS-acre’. Most companies expect to miss 2022 targets but it is far from a doomsday. . For those that didn’t attend – we got you covered.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Buffer Resources

SEPTEMBER 25, 2024

I now have over 130,000 followers, added brand partnerships as a new income stream for my business (earning $55,000 in 2021 and $105,000 in 2022), and even landed a book deal thanks to my thought leadership on the platform. For one, it helps new followers engage more deeply in my content.

Branding 110

Branding Payments Payment Methods Payment Services 110