SaaStr

JUNE 7, 2021

But back in 2017, CEO and co-founder Peter Gassner joined us after Veeva had recently IPO’d with a market cap less than a tenth of that size. If you don’t have tickets, lock in Early Bird pricing today and bring your team! I was a software developer, a product person. Get tickets here. TRANSCRIPT . Super cool.

Sales Hiring 337

Sales Hiring Underperforming Technical Team SaaS Headcount 337

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OpenView Labs

SEPTEMBER 10, 2019

That’s according to a 2017 report by Gallup , showing companies with highly-engaged employees saw 67% less turnover than their competitors. Whether promoting physical or mental engagement within your employees, proper knowledge management ensures your teams will stay focused on their duties to your organization. This just makes sense.

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. What does good, actionable feedback look like?

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

Andreessen Horowitz

NOVEMBER 14, 2023

So I had this idea for Mercury in 2013, but it didn’t start until 2017. When I first started in 2006, everything was really bad. It wasn’t until 2017 that I could do it myself since no one else had, and that’s where the idea came from. You have to spend a reasonable amount of time, sometimes years, developing.

Sales Hiring 100

Sales Hiring Banking Scale Pricing 100

Chart Mogul

MARCH 1, 2022

ChartMogul’s pricing page in 2017. While preparing for the pricing migration, we determined that the account management team would take the lead on the project since we anticipated that re-selling and additional onboarding would be necessary to migrate some of these accounts successfully. Letting go of bad-fit customers.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. Amazon collected 42% of all purchases made online in 2017. One of the biggest shifts that Meghan has made is to the way her team is organized.

Acquisition 116

Acquisition Scale Underperforming Technical Team Advertising 116

InsightSquared

JANUARY 2, 2020

In Forrester’s Goal-KPI-Action-Data (GKAD) Framework , researchers note, “In both 2017 and 2018, global data and analytics decision makers reported that, on average, their firms based just 45% of business decisions on quantitative information and analysis versus gut feelings or opinions.” . Too many decisions are based on gut-feel.

Data 54

Data Underperforming Technical Team Forecasting Strategy 54

Unbounce

AUGUST 29, 2019

And while we considered illustrations, our design team ultimately decided to go in a different direction. As marketers trying to stand out in an increasingly competitive industry—is it bad for us to follow design trends? You almost always need to scope out a big chunk of your marketing team’s time, budget, and brainpower.

Trends 111

Trends Software Review Development Team Review Technical Review 111

Kraftblick

SEPTEMBER 19, 2023

There are plenty of articles dedicated to this matter, but none offers a better solution than hiring a team of knowledgeable marketers. Perhaps, you even know when you need to start a PPC campaign and why SEO is the option that is perfect for your developing startup. I guess, from here on we should wrap up with analogies.

Sales Hiring 52

Sales Hiring Advertising SaaS Underperforming Technical Team 52

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. Sales and Marketing Alignment is a trending topic and the role of Sales Development has been growing fast. What Is Lead Qualification?

Scale 85

Scale Underperforming Technical Team Payment Methods Sales Hiring 85

Totango

SEPTEMBER 6, 2017

At Customer Success Summit 2017 , Sam Boonin, VP of Product Strategy at Zendesk, gave a keynote address where he pointed out that “relationships between businesses and consumers are complicated,” because what they want is different. The biggest users of the dashboards were CSMs, who were enormous consumers of usage data.

Customer Success 82

Customer Success Investment Scale Underperforming Technical Team 82

Chart Mogul

SEPTEMBER 25, 2017

Building a world-class sales team. For developer-focused products (i.e. In fact, for such products, developers will often judge the product by your API documentation. Look at the first item in Twilio’s navigation menu: Twilio knows the importance of documentation for its developer-focused products.

Underperforming Technical Team 68

Underperforming Technical Team Scale SaaS Technical Review 68

Neil Patel

OCTOBER 1, 2019

Compared to all of the previous years, I started to feel like I didn’t have control as an SEO anymore back in 2017. I need that traffic, not only to drive new revenue but, more importantly, to pay my team members. The concept of not being able to pay my team on any given month is scary, especially when your business is bootstrapped.

Software Review 111

Software Review Underperforming Technical Team Trends Social Media 111

Intercom, Inc.

APRIL 5, 2018

As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview.

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

ProfitWell

JANUARY 6, 2020

If you don’t have product-market fit, you could be advertising to the wrong buyer personas and attracting the wrong buyers, leading to higher churn and poor retention. A high churn rate might be indicative of poor product-market fit. He said by 2017, the team had reached 14 people. Marketing messaging. Churn rates.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

Sales Enablement, SaaS and Growth

JULY 30, 2017

This is a goal I share with HubSpot’s sales leadership - indeed, I’m a firm believer that shared goals are the one true way to drive alignment between teams. At the beginning of 2017 we made a bunch of significant changes - these impacted everything from our sales motion to compensation structure to product line.

Sales Enablement 100

Sales Enablement Scale Sales Underperforming Technical Team 100

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Joel Caparella

OCTOBER 6, 2017

Once upon a time, the strategic element of marketing resided within the marketing department, but today the discipline is often absent from the marketing team and sadly may not have found a new home. For even the best sales team in the world the struggle begins when they receive a lead. 25% of the time. One of four. But guess what?

Scale 55

Scale Strategy Management Marketing 55

Intercom, Inc.

SEPTEMBER 30, 2021

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. Also, there’s just massive amounts of need.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Sales Hacker

JULY 11, 2019

According to Forbes, in 2017, 57% of salespeople missed their quota. And if you feel there is a lack of support or poor management, you might see the writing on the wall. If everyone on the sales team is missing quota, organizationally, you might be set up to fail. What happens if I don’t make the impact that I’m anticipating?

Development Team Review 63

Development Team Review Underperforming Technical Team Sales Branding 63

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 147

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 147

Unbounce

OCTOBER 22, 2020

Use these tips from the leading ecommerce experts to develop your game plan and boost your online sales. In 2017, we created this great value deal for Hint Water that was basically nine cases of water for $99. Looking for more tips? 8 Expert Tips to Win More Online Sales on Black Friday and Cyber Monday.

Sales 145

Sales Branding Underperforming Technical Team Subscription 145

OpenView Labs

AUGUST 28, 2019

You can’t tell someone they are doing a good or bad job if they don’t understand their role in the first place. In addition to goals, managers and team leads that provide feedback need to have the proper training and tools to do so. Build the Proper Foundation. As such, remember that the most beneficial feedback is actionable.

Construction 41

Construction Underperforming Technical Team Technical Review Compensation 41

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

BetterCloud

NOVEMBER 1, 2017

One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. After being “seduced by a build scenario,” Holst-Knudsen says he convinced the company to move ahead with it, which turned out to be a very poor decision. But software development and IT resources are still a cost.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Engineering 45

The Marketing & Growth Hacking Publication

FEBRUARY 26, 2019

In 2017, the craft brewing industry contributed over 500,000 jobs and more than $76 billion to the United States economy. This is why their audiences relate to them and how they develop a loyal fan base (on top of producing tasty beer, of course). For many brands, that’s the secret to being successful?—?absolutely

Growth Hacking 40

Growth Hacking Marketing Social Media Business 40

OpenView Labs

JUNE 10, 2019

For proof, might I suggest the classic post Good Product Manager/Bad Product Manager , which presents a very different vision for the role of product manager than most of us have today). They know the immense value of user input and customer development. Team Alignment. Team Alignment. Table of Contents. Best Practices.

Management 55

Management SaaS Scale Sales Recruiting 55

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

Sales Hacker

AUGUST 12, 2020

Lars Nilsson, the co-Founder of Sales Source, did this when running worldwide Sales Development for Cloudera. By layering in all three, I do believe we passed the Turing Test at OutboundWorks in 2017. The Connect and Pitch culture on LinkedIn is so bad it’s a proverb. What do you love and hate about them?

Scale 107

Scale Scaling AI Search AI 107

Sales Hacker

DECEMBER 11, 2020

Promote inclusivity and invite your most introverted colleagues to speak and share their ideas in team discussions. Project deadlines are missed frequently in today’s business environment, and nothing bad really happens (most of the time). In fact, this early teaching helped me navigate a critical career decision back in 2017.

Sales 116

Sales Systems Review Education Underperforming Technical Team 116

BetterCloud

AUGUST 16, 2018

Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Tip #3: June of 2017 brought a big change to password management. In early 2017, Google required security keys for all 85,000 of their employees. It is my job to select, develop, and implement technology that protects users 100%.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Sales Hacker

DECEMBER 20, 2018

In other words, I genuinely believe the most exceptional teams are the ones comprised of a variety of different personalities, cultures, ethnic backgrounds, ages, differing religions, gender, etc. In my experience, diversity has a powerful impact on a sales team and drives profitability to your business. Feedback and learning.

Sales Hiring 64

Sales Hiring Technical Advisors Underperforming Technical Team Technology 64

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. I’ve had personally some bad experiences, where I didn’t really get much support. We will work with you over months iteratively to develop the idea. I’d never heard the term “design ops” until March 2017, when Dave Malouf dropped it on me.

Technology 168

Technology Underperforming Technical Team Social Media Outsourced Development 168