SaaStr

MAY 10, 2021

Let’s take a look at a few Cloud leaders that show this quantitatively: #1 Shopify’s NRR has grown from 100% to 110% as its merchant services (payments) has exploded. Pretty good for SMB SaaS. In fact, now it’s more than 2x the size of its SaaS software alone. More on that here.

Merchant Services 175

Merchant Services SaaS Payments SMB Payment Solutions 175

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Founded : 2013.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

APRIL 19, 2023

One leader in SMB commerce is Lightspeed Commerce, founded way back in 2005. And their mix of software, payments and hardware revenue drives up the total deal size — but puts a lot of pressure on margins. Software subscriptions are only growing 9%, vs. 41% for payments / transaction revenue. #2. Not EBIDTA positive yet.

Payment Solutions 228

Payment Solutions Point of Sale Payments SaaS Payments 228

SaaStr

AUGUST 17, 2021

Coupa is one of our favorite enterprise SaaS leaders at SaaStr, and one more folks should know about. It dominates the enterprise segment of a huge space — Spend Management — and completely eclipsed its predecessor, SAP/Ariba, which was an early SaaS leader. This is a bigger task than SMB, but a huge market.

Payments 294

Payments SaaS Payments SMB Payment Solutions 294

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. A reminder that adding a bit of fintech to your SaaS can be a huge accelerant. A reminder that adding a bit of fintech to your SaaS can be a huge accelerant. Services and partners are also a big part of their growth story.

Outsourcing Services 209

Outsourcing Services Payments Merchant Services SaaS Payments 209

SaaStr

APRIL 23, 2021

Bill.com is one of the quiet SaaS success stories. Now they’ve scaled to $200m+ ARR growing 38% selling just to 100,000+ SMBs, solving a hard problem (i.e., automating the back office and payments and billing for SMBs), and doing it with 120%+ NRR. 121% NRR from SMBs — up from 110% at IPO.

Payment Solutions 310

Payment Solutions Payments SaaS Payments Payment Services 310

OPEXEngine

MAY 18, 2021

We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

SaaStr

MAY 26, 2019

SurveyMonkey is one of the Old School SaaS companies that has followed an interesting path. days, for years it was run by a tiny team and dominated the self-service side of surveys. self-service customers, at some point, you can potentially have the entire world as customers and mature out in SMB. With 670,000+ (!)

Scale 226

Scale SaaS Payments Payments Payment Services 226

SaaStr

JUNE 27, 2019

This removes friction from the sales process, leading to a higher and faster close rate. It may be the most successful SMB-focused app of our current generation. Bigger customers though find most monthly payments a huge accounting headache. Let’s take a look at Zoom. Zoom does not play games. View original question on quora.

Pricing 177

Pricing SaaS Payments Payment Solutions Payment Services 177

FastSpring

SEPTEMBER 16, 2022

Note: From global payment processing to global VAT and sales tax management, FastSpring is the easiest way to sell around the world. This includes internal data we pulled from 271 global SaaS and software sellers using FastSpring to process transactions last year. Stream both interviews below and see highlights from each.

Pricing 110

Pricing Payment Solutions Payment Services SaaS Payments 110

SaaStr

JULY 14, 2020

With SaaS sales, annual price or monthly price that’s billed annually? This removes friction from the sales process, leading to a higher and faster close rate. It may be the most successful SMB-focused app of our current generation. Bigger customers, though, find most monthly payments a huge accounting headache.

Pricing 216

Pricing Payment Solutions Scale SaaS Payments 216

User Pilot

JUNE 29, 2022

This data enables product managers, customer success, and marketing teams to detect friction points and unravel product growth opportunities. The customer segmentation process will allow you to create personalized in-app experiences and onboarding flows tailored to users’ specific cases. Demographic segmentation data. Easy to set up.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Point Nine Land

JANUARY 2, 2019

50 B2B software marketplaces listed & four observations 50 Shades of SaaS App Stores - Spreadsheet If you’d like to be notified of our next posts you can subscribe to our newsletter. As the SaaS industry is reaching maturity, the app store model is becoming increasingly important. a security audit). a security audit).

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 190

Scale Marketplace as a Service Cloud SaaS Payments 190

SaaStr

SEPTEMBER 9, 2021

I was lucky to catch up recently with one of my very favorite SaaS founders, René Lacerte, CEO Bill.com. Bill.com has become an SMB powerhouse, with 120,000+ customers and a stunning $25B+ market cap. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. But it paid off.

SaaS Payments 55

SaaS Payments Payments Payment Services Scale 55

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

SEPTEMBER 22, 2022

So when we first started writing about Bill.com at its IPO , it was a sleep SMB accounting product. And its payments network to roll out. But yes, it’s the most incredible SMB growth story in SaaS we’ve ever seen. Don’t let anyone tell you it can’t be done with SMBs. #2. 131% NRR.

SaaS Payments 51

SaaS Payments Payment Services Payment Solutions Payments 51

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The benchmark customer churn for SaaS for SMBs is 5%. Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!).

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Bad customer service. Multiply the figure by 100.

Churn 95

Churn Payments SaaS Payments Payment Solutions 95

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Sales Hacker

APRIL 15, 2021

Tempo on the sales call and in the sales process is everything for us. I’ve heard this line many times when I’m sitting on the other side of the table as the buyer, evaluating SaaS products for our team. We actually encourage our prospects not only to do a free trial but to start on a quarterly payment plan rather than a yearly.

Sales Hiring 138

Sales Hiring SaaS Payments Payment Solutions Sales 138

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I Set up a demo or try it out for yourself. Jump to video.

Scale 122

Scale Sales Payment Methods Merchant Services 122

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. So let’s dig a little bit into the process. What does that process look like? David Vogelpohl Excellent.

Software Review 128

Software Review Technical Review Development Team Review Branding 128

Point Nine Land

OCTOBER 8, 2021

Welcome Graneet Since Pawel and Christoph’s investment in Clio (which provides legal firms best in class software to run their business and was Point Nine’s #1 investment (!!)), our vertical SaaS portfolio has only grown further. Most of these companies are SMEs that are responsible for the lion's share of the value produced.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Speakers: Rob Belcher , Managing Director, SaaS Capital. This is also annual payments only. If you missed the webinar, you can watch it on demand.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. But, it's often hard to get to $100m ARR selling just to SMBs. sell just to SMBs pic.twitter.com/Po1I2aMaBK. So many VCs and others have gotten more and more excited about SMB SaaS. Much higher.

SaaS Payments 305

SaaS Payments Scale SMB PayPal 305

Chart Mogul

AUGUST 15, 2019

New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing.

Finance 85

Finance Payments Revenue Payment Solutions 85

Chart Mogul

DECEMBER 14, 2017

Every SaaS will feel the pressure to scale, whether upmarket or abroad. To start, you could move your SaaS upmarket — go after bigger fish, the higher-value customers who will amplify your recurring revenue. For early and mid-stage SaaS companies, the desire (or pressure) to scale can drive the business into international territory.

Outsourcing Services 40

Outsourcing Services SaaS Payments SaaS Scale 40

FastSpring

SEPTEMBER 2, 2020

Gross Margin should take into consideration any support, installation, and servicing costs,” Skok says. Hubspot Focused On LTV to Scale Its SaaS Company. Almost a decade ago, SaaS company HubSpot focused on improving its LTV:CAC ratio in hopes of expanding. In doing so, their LTV tripled.

Scale 128

Scale Payment Methods Payments SaaS Payments 128

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers? But where to begin?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Chart Mogul

AUGUST 15, 2019

New investment structures are gaining traction in the early-stage SaaS financing market. Bigfoot Capital invests in initial-scale SaaS companies using both RBF and venture debt investment structures. return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing.

Finance 52

Finance Payments Revenue Payment Solutions 52

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It 7 growth hacks from the SaaS experts. Learn more here.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110