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From $5M to $100M: How to Scale a Multi-Product Startup with Lattice CEO Jack Altman (Video + Podcast)

SaaStr

One of the open secrets behind a lot of great SaaS companies is going multi-product. When Lattice launched its engagement product in 2018, it had a humongous lift with almost double the quarterly booking rate overnight. But when they pulled it open, only 20% of the lift was explained by higher pricing. Company resourcing.

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User Needs Analysis Example to Help You Identify Customer Needs

User Pilot

You can also use in-app surveys with both closed and open-ended questions to understand user behavior better. Book a demo now to get started. Include a combination of close-ended and open-ended questions to ask users about their overall experience, challenges, and product requirements. Userpilot resource center.

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Customer Experience author Elizabeth Dixon on the CX that makes an impact

Intercom, Inc.

She has worked with brands such as Disney World and The Gap, and just last April, she published her first book: The Power of Customer Experience: 5 Elements To Make An Impact. In today’s episode, we sat down with Elizabeth Dixon to chat about her book and how to design customer experiences that have a lasting impact.

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In-App Help for SaaS: Types, Examples, and Tools

User Pilot

Book a demo to get started! It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. Depth: Context-sensitive help tends to offer brief, targeted guidance , while in-app help provides more detailed explanations, tutorials , and troubleshooting resources.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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How to Perform User Needs Analysis For SaaS

User Pilot

Also, collect qualitative data through open and close-ended surveys from various user segments. Book a demo now. Open-ended survey questions, created with Userpilot. You can choose from several survey templates , such as NPS surveys and CES surveys, and include a mix of open-ended and close-ended questions.

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24 Customer Retention Marketing Tactics to Grow Your Customer Base

User Pilot

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Book the demo! Userpilot resource center. Are you struggling to retain your newly acquired customers?