User Pilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Why do you need customer advocates?

Scale 91

Scale Strategy Social Media SaaS 91

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Implement a customer success program to exceed customer expectations. If so, we’ve got your back!

Retention 94

Retention Strategy Sales Recruiting Scale 94

Intercom, Inc.

SEPTEMBER 29, 2022

As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Leading companies are refocusing their customer engagement efforts to increase customer loyalty, while also enhancing efficiency. The bottom-line result?

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

MAY 23, 2024

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. As a result, you need variety in your customer service solutions to properly assist each customer. Email support by customer service representatives. Proactive support.

Customer Support 80

Customer Support Social Media SaaS AI 80

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 91

Retention Metrics Strategy Scale 91

User Pilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Social Media 84

Social Media Software Review SaaS Systems Review 84

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Why building a community is important for brand loyalty?

Branding 76

Branding Social Media Acquisition Advertising 76

Intercom, Inc.

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement. But they’re facing big barriers.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. TL;DR The Net Promoter Score (NPS) is a customer loyalty metric that measures the likelihood of your customers recommending your products or services to others. But how do you figure that out?

Benchmarks 52

Benchmarks Data Analysis Retention Trends 52

SaaStr

MAY 24, 2024

Lemkin expresses concern about the changing work ethic and loyalty of sales and marketing professionals, observing a trend of multiple job-holding and lack of commitment. Revenue per employee has doubled since 2021, leading to budget cuts and the necessity for leaders to achieve more with fewer resources.

Sales Hiring 238

Sales Hiring Outsourcing Services Technical Review Scale 238

USIO

JANUARY 15, 2024

This stability is appealing to investors and allows businesses to plan and allocate resources more effectively. Customer Retention: Subscriptions encourage customer loyalty as users are committed to the service for a predefined period. This reduces the churn rate, ensuring a more stable customer base.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

User Pilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Retention 83

Retention Marketing Customer Lifetime Value Onboarding 83

User Pilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Interested in optimizing your customer lifecycle management?

Management 90

Management Software Review Retention Onboarding 90

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

Strategy 92

Strategy Software Review Social Media Engagement 92

User Pilot

MAY 17, 2024

Confused about what a customer effort score is and why it’s relevant for you? Customer effort score (CES) is the gold standard for SaaS organizations trying to improve their customer experience. This metric focuses on analyzing user feedback to gauge customer loyalty and satisfaction, both crucial for driving growth.

Scale 52

Scale Benchmarks Onboarding Subscription 52

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. By following the principles, you can increase customer satisfaction, loyalty, and retention.

User Experience 88

User Experience AI Scale Customer Support 88

User Pilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. Positive word of mouth from loyal customers. Better retention rates.

Customer Lifetime Value 87

Customer Lifetime Value AI Search Benchmarks Onboarding 87

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. This week’s newsletter is sponsored by Demandbase.

VP of Engineering 94

VP of Engineering Scale Outsourced Development AI 94

User Pilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Then, fix these issues to improve the customer experience.

Onboarding 70

Onboarding Social Media Retention Branding 70

User Pilot

NOVEMBER 9, 2023

Measuring different levels of customer satisfaction is one of the best ways to measure user sentiment. Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention.

Customer Lifetime Value 84

Customer Lifetime Value Software Review Interviewing Retention 84

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Also known as customer retention specialists, they are typically a part of the customer success or sales team.

Retention 88

Retention Customer Lifetime Value Churn Outsourced Development 88

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

B2B 86

B2B Sales Enablement Onboarding Retention 86

Subscription Flow

MAY 22, 2024

First impressions are rarely the last impressions, but they can prove to be just that for your company if you do not strategize a high customer lifetime value (LTV) for SaaS businesses. This can be a costly first impression since statistics show that acquiring a new customer is 5 times more expensive than retaining an existing one.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Payments Technical Advisors Payment Solutions 93

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Strategy 83

Strategy Customer Lifetime Value Onboarding User Experience 83

Intercom, Inc.

JULY 12, 2022

Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. .

Social Media 118

Social Media Churn Communication Branding 118

ChurnZero

JUNE 6, 2024

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. Here are Darren’s tips for getting your own customers on board.

Education 52

Education AI Communication Business Model 52

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 86

B2B Subscription Payment Features Customer Success 86

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Scale 79

Scale SaaS Onboarding Engagement 79

User Pilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. In this article, we explain the definitions, types, examples, and best practices of customer feedback questionnaires to help you increase your response rate. Types of surveys include: Customer Satisfaction Score (CSAT).

Scale 93

Scale Onboarding Software Review Scaling 93

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Customer satisfaction and feedback surveys.

Technical Review 106

Technical Review Social Media Software Review Onboarding 106

User Pilot

MAY 30, 2024

TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. Implementing a customer feedback loop helps you identify and address customers’ needs. This boosts customer satisfaction and fosters loyalty and trust. The product feedback loop.

Social Media 72

Social Media Interviewing Scale SaaS 72

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Loyalty is often measured through NPS and other similar surveys. Some of them never would.

Retention 78

Retention SaaS Customer Lifetime Value Education 78

User Pilot

NOVEMBER 24, 2023

Which one is better, customer acquisition vs retention? This article will examine customer acquisition and retention and determine which one you should focus on. TL;DR Customer acquisition attracts and converts new customers through marketing and sales efforts to expand the customer base and drive revenue growth.

Acquisition 86

Acquisition Retention Customer Lifetime Value Churn 86

Teamgate

NOVEMBER 14, 2023

Dive into the world of sales with our guide to free sales funnel templates, a resource designed to structure your customer’s journey from awareness to loyalty. Discover the essential components of a successful sales process, the benefits of employing a funnel template, and practical tips for optimizing your sales strategy.

Sales Funnel 81

Sales Funnel Sales Strategy Business 81

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 87

Retention Strategy Marketing SaaS 87

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 80

Social Media Sales Funnel Acquisition Retention 80

Stax

NOVEMBER 20, 2023

Participating in Small Business Saturday can help SMBs boost revenue, foster customer loyalty, and strengthen the local economy. Check out the remarkable benefits it provides in terms of boosting sales , enhancing customer loyalty, and strengthening community ties. The 13th annual event is set for November 25th this year.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88