SaaStr

APRIL 27, 2022

Category creation involves dreaming up a new suite of products that can sell via traditional channels or methods. Mark Ghermezian, the co-founder of Braze, takes us through his journey of reinventing a category and building Braze from an idea into a dominant player in the mobile lifecycle marketing space. Listen to your customers.

Outsourced Development 241

Outsourced Development Mobile Pricing Software Development 241

SaaStr

JUNE 29, 2023

Oates explains, “Software that supports critical infrastructure will continue to be purchased and renewed, year-over-year.” However, it’s not as simple as moving the money; since budgets are getting bigger, sales teams must support those budgets. The bottom Line? So the relationship matters a little less.

VP of Engineering 265

VP of Engineering Trends Cybersecurity Sales Hiring 265

SaaStr

SEPTEMBER 26, 2023

The easiest example is always customer support. Categories like this will make incredible apps for LMs and AI because of the high volume of tickets and high signal-to-noise. SynthAI won’t be as effective for other categories that involve negotiating a complex merger and term sheet. Where will value accrue in a company?

AI 280

AI Generative AI Venture Capital SaaS 280

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

User Pilot

MARCH 27, 2024

Combined menus that integrate within primary navigation, expanding for detailed access and maintaining user focus. HubSpot's combined navigation allows detailed content exploration within major categories through a hierarchical structure. Amplitude provides a side panel for historical navigation and resource discovery.

User Experience 105

User Experience Pricing Engagement Mobile 105

Tom Tunguz

MARCH 28, 2021

UIPath, leaders in the Robotic Process Automation (RPA) category, filed their S-1 last week , revealing an impressive business. Customer support teams might use RPA robots to read the contents of an email, find an order number, look up the order, and present the support agent with some key data.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

User Pilot

MAY 7, 2024

It includes all the features from the Starter and Growth plans plus access to premium integrations , priority support, custom roles/permissions, etc. Pendo integrates with many of your daily-use tools, like Jira, and allows you to create onboarding flows for mobile apps. This improves the ease of adoption and user productivity.

Software Review 61

Software Review Software Scale Onboarding 61

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 114

Enterprise Revenue Scale Innovation 114

Frontegg

DECEMBER 21, 2022

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others. Best Support and Easiest to Use.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

User Pilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Group content into modules and categories. Create granular content. Add a search functionality for easy navigation.

Software Review 102

Software Review AI Search SaaS Technical Review 102

Intercom, Inc.

SEPTEMBER 21, 2021

The support landscape has changed, making traditional, disconnected support tools no longer good enough. Learn how to future-proof your support tech stack with our new guide. It’s official: C-level executives have finally caught up with what savvy support leaders have long known – customer support is business-critical.

Consulting 118

Consulting Customer Support Churn Trends 118

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Totango supports this cross-functional effort through various SuccessBLOCs and curricula that make the mapping process purposeful for your business and your customers.

Business 102

Business Software Review Technical Review Retention 102

User Pilot

MARCH 25, 2024

GA4 supports multiple report types grouped into 4 categories: Acquisition , Engagement, Monetisation, and Retention. Within each of the categories, you can find the Overview report, where you can track the main site search metrics (like average session duration), and product KPIs. Userpilot integrations.

Software Review 100

Software Review User Experience Technical Review Metrics 100

SaaStr

JULY 29, 2021

SalesLoft’s Sales Engagement Cloud Ecosystem will highlight key brands supporting sales and support teams, while providing a sample of SalesLoft’s partnering power from their over 100 integrations that exist within their App Directory.

Scale 265

Scale Cloud Government B2B 265

SaaStr

DECEMBER 5, 2023

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. Challenge #3: Making Your Product, Sales, and Marketing Organizations Enterprise-Ready How do you actually get your entire organization aligned so they can support your Enterprise customers?

Scale 209

Scale Enterprise readiness compliance Enterprise 209

Totango

NOVEMBER 8, 2023

Create a 360-degree view of the customer Truly understanding customers and delivering them an exceptional experience requires unifying data from across the organization: sales, support, customer success, marketing, finance, and product. Looking for a different integration?

Data 92

Data Finance Enterprise Interviewing 92

User Pilot

MAY 7, 2024

Zapier : An integration platform that automates workflows between over 3,000 apps, saving time and focusing on strategic planning. Trello : A project management tool with a visual board, card system, automation, and extensive integrations to enhance productivity. Offers various pricing plans tailored to different business needs.

Software Review 71

Software Review Management Technical Review AI 71

Stax

APRIL 18, 2024

Considered in the fees are the types of credit card, processing type, and type of business — e.g., the merchant category code (MCC). Finally, the merchant category code (MCC) is a four-digit number that credit card companies use to classify consumers’ transactions. Amex and Visa, as a result, will have different interchange fees.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Intercom, Inc.

JUNE 2, 2021

Before we start a project, we usually consider potential innovation within the latter two categories – product strategy and execution. My team recently took ownership of our Customer Support channel strategy. Example 2: WhatsApp integration. There are projects that sit in the middle as well.

Innovation 251

Innovation Investment Sales Recruiting Strategy 251

User Pilot

MARCH 5, 2024

To select the ideal tool for your needs, you must consider its features, ease of use, data visualization capabilities , integrations, and overall value for money. Integrations : Does the tool integrate nicely with other tools? How easy is the integration process? PS : Mixpanel integrates nicely with Userpilot.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Totango

MAY 13, 2022

Customer support platforms. These various tools help facilitate interactions between you and your clients by enabling you to monitor customer activity, letting you carry on conversations and helping you deliver support. Customer support: what kind of support does the provider offer? Video tutorials and transcripts.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

User Pilot

MARCH 14, 2024

In the Variables section, you have the list of segments , dimensions, and supported metrics. Apart from the 4 dimensions listed by default (Event name, Gender, Country, Device category), you can add others from various categories by clicking on the plus button. Breakdown by device category. Retention analysis.

Underperforming Technical Team 105

Underperforming Technical Team Metrics Mobile User Experience 105

User Pilot

MAY 9, 2024

Use segmentation to personalize support and improve the customer experience. Offer proactive support to provide excellent customer service. Offer self-service support with a knowledge base. Localize support for a better customer experience. interaction with the support team). Then, track your CSAT scores over time.

Customer Lifetime Value 59

Customer Lifetime Value AI Search Benchmarks Onboarding 59

How To Buy Saas

MARCH 14, 2024

The simple answer to this is through integrating a WhatsApp chatbot, which helps to enhance interactions with your customers and contribute to business growth. They offer 24/7 customer support, with one-to-one interactions to customer queries, leading to enhanced customer satisfaction and business growth.

SMB 52

SMB Artificial Intelligence Enterprise Business 52

Kellblog

AUGUST 27, 2022

In extreme distillation, Play Bigger argues: Category kings (companies who typically define and then own categories in the minds of buyers) are worth a whole lot more than runner-ups. Therefore you should be a category king. Because it’s ultimately about value creation which is, after all, exactly what VCs do.

Strategy 135

Strategy Marketing Startup Customer Success 135

User Pilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps.

Social Media 105

Social Media AI Search Mobile AI 105

FastSpring

FEBRUARY 8, 2023

In this guide, we compare six Recurly competitors and alternatives according to several categories: Subscription management and recurring billing Checkout Global payment processing Reporting and analytics Pricing Customer reviews We’ll start with a deep dive into FastSpring — our end-to-end payment solution (i.e.,

Payment Services 78

Payment Services Payments Payment Methods Merchant Services 78

Totango

NOVEMBER 27, 2023

Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools. At Totango, we’ve seen this integrated approach to customer data strengthen collaboration across the enterprise.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

User Pilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

FEBRUARY 20, 2024

Choose an email marketing platform for automation : Select a tool that supports segmentation, automation, A/B testing , and integration with your tech stack. Integrate data with the email marketing tool : Ensure your platform integrates well with other systems for up-to-date user data. Hubspot’s email flow builder.

Marketing 103

Marketing Customer Lifetime Value Technical Review Software Review 103

Scytale

MARCH 17, 2024

While offering robust automation solutions for over a dozen security and privacy frameworks, Scytale also provides continuous control monitoring, automated user access reviews, penetration testing , effortless integrations and very importantly, dedicated compliance experts.

Technical Review 52

Technical Review Software Review compliance Scale 52

Intercom, Inc.

JULY 15, 2021

Luckily, Intercom has a number of apps and integrations that help generate more leads and allow sales reps close more deals, faster. There are a number of integrations that make this a snap. View other CRM integrations. You can also browse by category, compatibility with the products you already use or by use case. .

Engagement 232

Engagement Communication Sales Innovation 232

Sales Hacker

NOVEMBER 9, 2020

This year in collaboration with G2, we investigated hundreds of tools in a variety of categories. Today, we’re seeing a continuous trend of vendor consolidation across multiple software categories. The WFH dynamics that emerged from COVID-19 played a huge role in the rise and fall of certain software categories. Payback periods.

Technical Review 117

Technical Review Scale Trends Startup 117

Panintelligence

NOVEMBER 28, 2023

At Panintelligence, our customer-centric approach is at the forefront, and we're excited to celebrate the positive influence we've had in supporting customers' innovation and improvement." A panel of AWS experts selected the finalists based on strict criteria with third-party audit conducted by Canalys.

AWS 64

AWS Innovation Business Model Metrics 64

User Pilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. The Pendo Resource Center is used to provide on-demand support to your users, just as every other resource center that you would implement in-app. Guides List.

Software Review 98

Software Review Onboarding Enterprise Branding 98

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 96

Marketplace as a Service AI Search Social Media Customer Support 96

User Pilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. It features user segmentation and targeting and works with 1000+ integrations. Integrating this no-code builder into your product requires no programming knowledge.

Payments 93

Payments Payment Methods SaaS Payments Payment Solutions 93