User Pilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience.

AI Search 98

AI Search AI Scale Pricing 98

SaaStr

JUNE 22, 2021

Here are some helpful takeaways from Totango CEO Guy Nirpaz, Anne Ting (Totango SVP of Marketing), and Marco Innocenti (Head of Customer Success, Operations & Enablement at Zoom). ? ? ? ? ? ? Email * The latest SaaStr updates straight to your inbox. Fortunately, experts at Totango and Zoom have some answers. .

Scale 195

Scale Customer Success Scaling Compensation 195

Neil Patel

OCTOBER 9, 2020

However, choosing the best help desk software for your team isn’t an easy task. So to help make your life a bit easier, I looked at dozens of the top options on the market and narrowed it down to my top six recommendations. The Top 6 Options For Help Desk Software. How to Choose The Best Help Desk Software For You.

Software Review 120

Software Review Systems Review Software Social Media 120

Totango

JANUARY 6, 2022

If you’ve been following along in our series about burnout and mental health in customer success, then you already know how to spot signs of burnout on your CS team and ways to help fight burnout as a CS leader. In hectic and stressful seasons, getting away from your desk may seem impossible, but it is necessary for your mental health.

Customer Success 86

Customer Success Management Business Enterprise 86

Intercom, Inc.

MAY 15, 2018

We sat in meetings with Intercom leaders whose intrigue in the experiment grew as we saw the revenue potential of real-time support, and we had the joy of supporting, along with a stellar Management and Operations Team, the great people that helped us scale this experiment from 50% of our new customers to 100% in less than 6 months.

Revenue 193

Revenue Scale Communication Customer Support 193

Neil Patel

SEPTEMBER 8, 2021

If you are drowning in a sea of emails, email inbox management may be the answer. As soon as you get to your inbox to zero, the emails keep pouring back in. To fight the chaos, AI email tools give you a leg up by acting as your personal email assistant to keep your inbox organized. Trying another life hack may not be enough.

AI 107

AI Management Artificial Intelligence Social Media 107

Tom Tunguz

AUGUST 26, 2017

With my parent’s help, I bought a lemon yellow second-hand road bike that I pedaled 20 miles each way from 30th and N streets in Georgetown, Washington DC, over bustling Chain Bridge and the languid Potomac to an office park buried in Tyson’s Corner in Virginia. I commuted to my first job on a bicycle. “Astro, read my email.”

Software Engineering 162

Software Engineering Engineering Technology Investment 162

User Pilot

FEBRUARY 13, 2024

Wondering whether Userpilot or Help Scout is the best option for your SaaS company? This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? Help Scout doesn’t offer such functionalities. Let’s get into it!

SaaS 52

SaaS Onboarding Customer Support Benchmarks 52

Intercom, Inc.

APRIL 24, 2018

This gave us great insight into the things people were trying to do, like booking meetings, getting on video calls, sharing announcements and helping customers sign up or make a purchase. We’re building more apps, and we’re partnering with other companies you know and love to help them build apps.

Payment Methods 223

Payment Methods Scale Payment Solutions Business 223

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. We’ll help. And that is why we are here. We’re here for you.”

Scale 118

Scale Banking Technical Review Software Review 118

Neil Patel

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. These customer service software options will help you organize your company, whether you’re a startup or a seasoned business owner. Your Current Customer Support System.

Software Review 103

Software Review Software Systems Review AI Search 103

Buffer Resources

FEBRUARY 21, 2024

For one, the length of YouTube videos allows content creators to film a full experience of our products: to do an unboxing and show our thoughtful packaging, to highlight various ways to use our products on different desk setups, and to discuss the quality of the craftsmanship. Consistency in searching for new up-and-coming creators.

Strategy 89

Strategy Construction Advertising Branding 89

Groove HQ

OCTOBER 23, 2019

Your help desk software and inbox should be the centerpiece around which all other workflows […]. Because that’s not what you need. Most customer service tools have similar features; knowing the channels your customers and support agents rely on is essential.

Software Review 60

Software Review Software Customer Support 60

Neil Patel

NOVEMBER 9, 2020

From the study: Users are extremely fast at both processing their inboxes and reading newsletters. Creative headlines can seem mysterious, and mystery in an inbox may equal spam.). The average time allocated to a newsletter after opening it was only 51 seconds. Truly a situation where the KISS principle applies!

Scale 145

Scale Marketing Pricing Engineering 145

BetterCloud

APRIL 21, 2022

All too often, they get buried under endless (digital) piles of help desk tickets. But can you use BetterCloud to automate help desk tickets? Using chatbots to resolve help desk tickets. Last year, our IT team resolved thousands of help desk tickets. Here’s how we do it. Just kidding.

Onboarding 59

Onboarding Engineering Retention Marketing 59

The Angel VC

MAY 5, 2017

Today I’d like to provide a quick update on how our SaaS stack has evolved, as well as share a couple of little tools and hacks that help me (sort of) keep (a little bit of) my sanity. I was initially sceptical about Slack (yet another inbox?) I never achieve inbox zero and regularly have to declare email bankruptcy.

Technical Review 168

Technical Review Travel Systems Review Social Media 168

Intercom, Inc.

SEPTEMBER 3, 2020

That means everything from leveling up our teammate inbox experience to the evolution of our bots. How do problems land on your desk in the first place? I wonder what questions we should be asking that will help us define the problem well enough so we can solve it. In London, we focus on improving our support solutions.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Neil Patel

JANUARY 6, 2021

Customer relationship management (CRM) software is designed to help companies with that exact goal. They’re affordable, sleek, and ready to help teams connect with customers on their own terms. The chief responsibility of CRM software is to help companies organize and track every contact in their database.

Payment Solutions 144

Payment Solutions Software Business Scale 144

Sales Hacker

MAY 26, 2020

And if you’re feeling the need to ramp up your sales outreach, you best believe your prospect’s inboxes are full to the brim with the same messaging, the same outreach tactics, and the same conversations about how other companies can help them through this new normal. How do you stand out in that sea of noise?

Entertainment 71

Entertainment Outsourced Development Technical Review Branding 71

Intercom, Inc.

MAY 20, 2019

You’re likely meeting heaps of new people, putting your dog’s photo on your desk, and you’re at inbox zero (good luck making it last). This helps them see your journey to becoming a great partner. Being open about what you value helps people understand how they can best work with you. Congratulations on your new job!

Underperforming Technical Team 195

Underperforming Technical Team Strategy Management Communication 195

Neil Patel

NOVEMBER 5, 2021

Maintaining your goals and your objectives for both short- and long-term gains can help you build a successful startup. Consider reading a book that might help you make critical decisions for your business. Clean out your email inbox by getting rid of spam emails or responding to messages that require short answers.

Social Media 127

Social Media Startup Revenue Business 127

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation.

Outsourcing Services 93

Outsourcing Services SaaS Customer Support Software Review 93

Intercom, Inc.

JULY 4, 2019

At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused. Instead of figuring out how to beef up a book and turn it into 300 pages so it lands with a thud on your desk, you kept it concise. Why do you think that narrow definition is helpful here? It was about an hour to read.

Scale 212

Scale Leadership Business Model Consulting 212

ProfitWell

APRIL 4, 2019

And with free episodes of Subscription60 delivered straight to your inbox, there’s no excuse not to be in the subscription know with us. Inbox Infinity Is the New Inbox Zero If you’re a classic type A-er, you know well the daily feat of reaching email “Inbox Zero.” See what I did there? Let's peel into today’s news.

Social Media 45

Social Media Travel Banking Branding 45

ProfitWell

FEBRUARY 1, 2019

Check out this blog post from our Pricing Analyst Wilson , during which he discusses why customer churn isn’t all bad (and can actually help your business in the long run). Today, we’re getting groovy with more in the help desk space and a product called Groove 2.0 , a shared inbox designed to make customer interactions more meaningful.

Social Media 45

Social Media Compensation Subscription Payment Features 45

ProfitWell

MARCH 20, 2020

We understand your inbox (and your head) is likely filled with corona-centered stories, headlines, and advice to heed. So we’re taking today to bring you what we've found helpful in our SaaS world amid the madness. Consider your setup —like a solid desk chair or grabbing your monitor from your office. We promise, it’ll help.).

Social Media 52

Social Media Subscription Payment Features B2B 52

Sales Hacker

SEPTEMBER 2, 2023

Hopefully you’re not in your inbox right now and you’re out enjoying the long weekend. Companies come across our desk every day that are small features or nice-to-haves. Happy Saturday GTM’ers. But lots to cover this week, whenever you read this, so let’s get right into it. Thanks for reading The GTM Newsletter! It’s complex.

AI 78

AI Revenue Scale ChatGPT 78

Intercom, Inc.

AUGUST 19, 2021

As your product grows and becomes mission-critical, you start to realize, “Wow, it’s beneficial to have one team thinking about the inbox full-time,” the inbox being a mission-critical part of Intercom. The noise, the pace, people storming from desk to desk getting stuff done. It was in the air.

Scale 178

Scale Scaling Technical Advisors Startup 178

Sales Hacker

AUGUST 7, 2019

What if I could help you beat that statistic, raising your probability to 20% or more? You experience it in your own inbox every day. You see, people’s inboxes are more jam-packed than ever before, and tons of it is junk. You see, people’s inboxes are more jam-packed than ever before, and tons of it is junk.

Scale 73

Scale Underperforming Technical Team Sales Hiring Healthcare 73

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

Neil Patel

NOVEMBER 24, 2020

Here’s how I use it: Set up one inbox to rule them all: What’s the biggest barrier to better communications? So what happens when you’re not at your desk or in the store? One of the most popular tools, Mailchimp, helps you send effective email marketing communications at scale. Stuff gets missed! They’re busy.

Payment Methods 145

Payment Methods Software Review Business Scale 145

The Marketing & Growth Hacking Publication

MAY 21, 2019

Businesses can interact with current customers to help them avoid issues or deal with any trouble they may be having. But if you send an email, the link with also be in their inbox for future use. Here’s a quick look (below) at my inbox dedicated to such transcripts (I use them in articles like this one).

Software 40

Software Growth Hacking Education Social Media 40

Intercom, Inc.

JANUARY 31, 2023

How can I help you?” ” And then it says, “Yeah, I really need help with my integration.” ” And so, we went and sketched out features that we could build and get into production quickly that would use some of this new tech and help us to figure out if it was valuable or if it was a toy.

Generative AI 129

Generative AI AI Search AI ChatGPT 129

Intercom, Inc.

JULY 25, 2019

And that actually really helps. And so, for example, if we’re designing our inbox, our inbox should work a lot like every other inbox, because then people can use it, and anyone can join a company and start using Intercom, the inbox and suddenly know what to do. Is it helping us make decisions faster.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

CustomerSuccessBox

AUGUST 25, 2021

If you are a customer success leader, you can’t just walk to a CSM’s desk and ask what’s going on with an XYZ account. Additional Reads: Playbooks can help in defining perfect onboarding? This will help you predict. This will help you predict. 3 Onboarding Strategies to Spur User Adoption and Empower Customers.

Customer Success 52

Customer Success Onboarding Communication Churn 52

Chart Mogul

JANUARY 3, 2020

A simple time-tested principle can help you overcome it and become more productive. Employees don’t have the luxury of walking to a colleague’s desk or shouting over a wall when they need help. Your guidelines might look something like this: Guidelines help cut through the plethora of tools available to your team.

SaaS 107

SaaS Communication Systems Review Software Review 107

Sales Hacker

DECEMBER 15, 2017

You sit at your desk with 100+ new business cards to look through, notes on actions you wanted to take when you returned and hundreds of emails to sift through. The more you remember from your conversation, and the more you can help them remember in your follow up—the more powerful the approach. Timing is such a critical part of sales.

Scale 78

Scale Benchmarks Sales Strategy 78