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The 250,000 Customer Club: How HubSpot and Monday.com Both Created SMB+ Empires

SaaStr

The Value-First Ethos : HubSpot’s commitment to providing value before extracting it manifests in their extensive free tools and educational content. Invest in Community and Education : Building category thought leadership creates a moat around your business that competitors struggle to cross. To Focus on Tech Or Not?

SMB 265
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The Keys to Getting to $500M ARR In Just 7 Years with Attentive’s CEO

SaaStr

The learning: When you solve a genuinely hard problem, you get three moats for free: Technical advantage through innovation Legal protection through patents Thought leadership in the space 2. The Education Ecosystem Attentive University Platform certification program “Texts We Love” showcase Industry-standard guides (e.g.,

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Why Product Innovation Slows After the Series A

Tom Tunguz

And then, right then, product innovation decelerates to zero. Every innovation requires a Herculean effort to achieve. Without someone driving the product roadmap, product innovation decelerates. You’ve raised a meaningful round of capital. Suddenly, the product and engineering teams are bogged down. Third, inertia.

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Patterns Across 5 Years of YC Investing

Tom Tunguz

Where venture capital flows, innovation follows. Education & life sciences are right behind. And for more than a decade, few faucets have been watched more closely than Y Combinator. Cybersecurity and industrial/manufacturing are the two fastest growing categories.

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Product Design & Customer Experience: An Innovative View on Inclusive Product Development

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

It is a philosophy that encourages us to consider how size, shape, age, gender, sexuality, ethnicity, education levels, income, spoken languages, culture and customs, and even diets shape the way we interact with the world. Inclusive design is about designing for as diverse a range of people as possible.

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10 Key Lessons from Calendly’s CPO and Head of UX on Building AI that Actually Works

SaaStr

Don’t fix what isn’t broken : When something in your app already works well and delights users, don’t force AI into it just for the sake of innovation. Continuous Education is the New Retention Strategy 86% of customers stay loyal to brands offering educational experiences.

AI 190
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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age.