ChurnZero
SEPTEMBER 8, 2022
Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer education was designed with CSMs in mind to automate their repetitive processes and create a way for customers to self-serve their basic needs so that CSMs can do their jobs better. How CSMs play a role in customer education.
User Pilot
APRIL 30, 2024
In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. In this role, he drove the development of products that took eBay’s global e-commerce platform to new levels of success. Marty Cagan is a popular name in the product management world. Who is Marty Cagan?
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SaaStr
FEBRUARY 16, 2022
As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.
Intercom, Inc.
JUNE 10, 2020
I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.
SaaStr
APRIL 14, 2023
Mistake #1: Viewing Investors Only As Capital As founders build a team, they focus on obtaining complementary skill sets. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. The key focus here should be a shift to education. That’s a mistake. Absolutely.
Frontegg
FEBRUARY 10, 2022
For example, app developers can implement a hybrid authentication setup in tandem with Social Logins if needed. Weak or reused passwords are often the culprit. No matter how well educated the end-user is, human nature always leads to poor security hygiene and compromised security standards. The Pros of Using Magic Links.
User Pilot
SEPTEMBER 14, 2023
TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events.
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