Sat.Oct 10, 2020 - Fri.Oct 16, 2020

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Tracking the Trends: AI, WebRTC, Crypto, and Full Stack Startups

Andreessen Horowitz

Today’s episode is a conversation about four big trends in the tech world. Any one of these trends would be notable on its own, but we cover all four in this hallway-style chat, as a16z General Partner Chris Dixon talks … The post Tracking the Trends: AI, WebRTC, Crypto, and Full Stack Startups appeared first on Andreessen Horowitz.

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Customer Data Platform Benefits: How to Make the Most of Them

Totango

As business becomes increasingly digitized and competitive, customer engagement that makes clients feel valued and appreciated becomes more critical. Covid-19 adds another complicating factor—a heightened risk of customer churn across a number of industries. It is clear that companies need to take every opportunity they can to maintain customer loyalty, and today’s technology makes it easier to do so. .

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Why We Are Never Really Going Back to the Office

SaaStr

Stewart Butterfield threw out an interesting statistic in a recent interview with Fast Company … over 20% of Slack employees have been hired since Covid-19 hit and the shelter order in SF went into place. 20%+ of Slack's employees have been hired since Covid-19 hit. How many by the time we "go back to the office"? 50%? 80%? @stewart.

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Just How Inaccurate are Quarterly Venture Capital Activity Reports?

Tom Tunguz

Each quarter, a group of analysts, including me, publish analysis on the trends in the venture capital market. There’s a risk to those assessments: the data is incomplete since not all rounds founders close within a quarter are reported in that quarter. I was curious about how much variance exists in the data. This retrospective analysis compares Crunchbase data from April 1, 2020 to data from October 10, 2020 across three dimensions: round counts, investment total, and median round size.

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Airflow Best Practices for ETL/ELT Pipelines

Speaker: Kenten Danas, Senior Manager, Developer Relations

ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!

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Best Field Service Management Software

The Daily Egg

As a field service provider, daily operations are hectic to say the least. But an excellent field service team functions like a well-oiled machine in which everyone knows what to do, where to go, and when to do it. Their secret? Field service management software. It exists to help streamline, automate, and optimize your business […]. The post Best Field Service Management Software appeared first on The Daily Egg.

More Trending

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What’s Your Moat?

SaaStr

A few years back, we did an extra “Day 0” AMA session at SaaStr Annual with Christoph Janz of Point 9 Capital and several hundred founders came. One asked what were top moats are in SaaS. At the time, I didn’t have a great answer. A lot of SaaS apps don’t really have moats, I thought. But that’s wrong. Let’s take a look at moats in SaaS: Brand.

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Social Selling and Reversing The Hatred of Salespeople

Predictable Revenue

Ari Levine has learned to approach everything from the position of the consumer. Even in B2B enterprises, that buyer is a person and we shouldn't forget that. Let's learn how to be more human in our outreach approach and create quality connections with our target audience. The post Social Selling and Reversing The Hatred of Salespeople appeared first on Predictable Revenue.

B2B
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The 2020 Ecommerce Holiday Playbook

FastSpring

While the holidays may look very different this year, it’s still a great time to boost your sales and increase your brand awareness by following a plan that supports a global campaign for your company. Our guide will provide all the information you need to be successful during the holidays, including: A high-level overview of the 2020 holiday season.

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Bob Moesta on unleashing your sales superpower

Intercom, Inc.

This week’s guest is no stranger to this podcast in fact, today’s episode will be his third time appearing as a profiled guest with us. Bob is the President & CEO of The Re-Wired Group and serves as a Fellow at the Clayton Christensen Institute. As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry.

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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My Top 8 Mistakes Investing in SaaS Startups

SaaStr

Q: What are some of the most costly mistakes done by novice investors? My biggest mistakes in SaaS investing actually in the end haven’t been truly costly because, in the end, power laws mean your winners overwhelm your losers if you do it right. A few winners more than make up for the mistakes. The real mistakes are just not getting in more winners.

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Best Marketing Automation Software

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Marketing campaigns get more complex by the day. Which… is great news for the consumer experience but a nightmare for you as a marketing manager handling thousands of moving parts (and countless employees) on a daily basis. To put it lightly, there’s a lot going on behind the scenes.

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11 Customer Retention Tactics to Keep Your Customers Coming Back

FastSpring

We’ve all heard the saying, “If you love them, let them go.” This may be true in romance, but it’s definitely not true in business. If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more.

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Edtech’s Answer to Remote Learning Burnout

Andreessen Horowitz

The back-to-school season has been a challenging process for teachers, parents, and students across the country. While some have embraced the freedom of learning at their own pace (in their own space), many have struggled. The pandemic has cast the … The post Edtech’s Answer to Remote Learning Burnout appeared first on Andreessen Horowitz.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Why Sales is a Tough Job

SaaStr

Q: Why are sales jobs the worst? Here’s why sales is tough: Can’t hide — not for long. At some point, you have to put real points on the board. Everyone will know. But in many other roles, you can sort of skate by if you aren’t too senior. Get a lot of No’s. A lot of them. Most of us can’t take it. Limited career path if don’t move into management. You’ll get a lot better in 2, 3, 5, 8 years.

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Why Are Keywords So Important for Your Website?

Neil Patel

You may have heard keywords are an essential part of any SEO strategy: they are. Without the right keywords on your site, people won’t find you while searching the web. But there’s a lot more to keyword strategy than figuring out what people are searching for. It means choosing the right keywords for your business, determining which ones you’ll be able to rank for, and a whole lot more.

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Employee Spotlight: Jay Offringa Hall, Senior Manager of Customer Experience, and Beekeeping Enthusiast

FastSpring

FastSpring’s Employee Spotlight is a Q&A series that features the hardworking, intelligent, and fun people that make FastSpring great. Get to know the fantastic team behind the ecommerce platform! In this post, we’re featuring our Senior Manager of Customer Experience, Jay Offringa Hall! What is your current role at FastSpring? I am currently the Senior Manager of Customer Experience.

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Emerging Architectures for Modern Data Infrastructure

Andreessen Horowitz

As an industry, we’ve gotten exceptionally good at building large, complex software systems. We’re now starting to see the rise of massive, complex systems built around data – where the primary business value of the system comes from the analysis … The post Emerging Architectures for Modern Data Infrastructure appeared first on Andreessen Horowitz.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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10 Simple Tips to Do Better This Quarter — With The Leads You Already Have

SaaStr

SImple tips to Do Better in Q4 With What You Already Have: – Drive Down Churn – Drive Up NPS – Be More Grateful – Zoom with 10 Customers a Week – Promote Your Star(s) – Less Spam, more ABM – Weekly Webinar – Improve Lead Routing – Improve Lead Scoring – Talk to Every Prospect. — Jason BeKind Lemkin (@jasonlk) October 10, 2020.

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Best Cheap Web Hosting

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. If you’re launching a new website, there’s no reason to pay a fortune for web hosting. There are plenty of cost-effective solutions available on the market for you to choose from. Small websites, personal blogs, and other newer websites can definitely get away with a cheap web hosting plan.

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8 Event Landing Page Examples that Drive Interest and Ticket Sales

Unbounce

The only thing better than the energy of a live event? The excitement you feel before you go. As an event marketer, your job is to inspire that feeling in potential attendees—and then turn it into action (e.g., ticket sales and registrations). Whether you’re promoting a conference, show, activity, or even a webinar, the rules are the same: if you can create a certain level of antici— wait for it —pation for an upcoming event, you’re golden.

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16 Minutes on the News #43: A Nobel for CRISPR! Who, When, How

Andreessen Horowitz

“It’s CRISPR!” This week, the Nobel Prize in Chemistry was awarded to scientists Emmanuelle Charpentier and Jennifer Doudna (also an a16z co-founder, of Scribe Therapeutics ), for the development of the CRISPR/Cas9 method for genome editing — a technology that’s … The post 16 Minutes on the News #43: A Nobel for CRISPR!

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What’s New in Apache Airflow® 3.0—And How Will It Reshape Your Data Workflows?

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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You’re Holding Your Business Back If You’re Not Automating These 5 Processes

SaaStr

Whether you just scored your Series A or are about to go public, there’s no reason to waste precious capital on tasks that could be automated. Of course, you should be thoughtful about what you choose to automate. No AI solution will understand your brand tone better than your marketing team, and you’d be taking a huge leap of faith if you let bots write your code.

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How to Use Promoted Videos to Generate More E-commerce Sales

Neil Patel

Organic and promoted videos serve multiple purposes for consumers in their increasingly multi-channel B2C journey. More than half of the participants said they switched between search and video channels (Google and YouTube) to make an informed decision about a purchase in a YouTube study. But it’s not just YouTube—Instagram’s video content consumption has shot up by 80% , and Facebook users consume one million hours of video content every day.

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Decision Intelligence Selling: Transform Your Sales Team for the Future

Sales Hacker

Sales is the somewhat dark art of convincing people to buy stuff. I hope that rubbed you the wrong way. Maybe you almost jumped out of your seat to write a strongly worded comment about why that’s wrong. We don’t believe that — and you shouldn’t either. But the problem is that many people, including a lot of salespeople, do see sales that way. This idea is long overdue for an upgrade.

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a16z Podcast: The Present Future of Audio — Talk, Music, Video, Interactivity

Andreessen Horowitz

We’ve already talked a lot about podcasting , both evolution of the industry as well as the form, but where are we going with the future of audio , more broadly? Can we borrow from the present and future of … The post a16z Podcast: The Present Future of Audio — Talk, Music, Video, Interactivity appeared first on Andreessen Horowitz.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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Pick Up The Phone. Answer the Chat. Be Present.

SaaStr

If your competition doesn't offer phone support, But you do … Watch your NPS eclipse theirs, all things being equal. Isn't that worth a few bucks? — Jason BeKind Lemkin (@jasonlk) October 16, 2020. We’ve talked quite a bit on SaaStr about Customer Success, and there’s a very specific reason for it. It’s one of the most non-obvious drivers of revenue growth in Years 3, 4, 5 and beyond of your SaaS start-up.

B2C
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The Ultimate Guide to B2B Local SEO

Neil Patel

Is your company tapping into its local customers through B2B local SEO? Although business-to-consumer (B2C) brands often leverage local marketing, business-to-business (B2B) ones tend to take a broader approach. B2B brands without storefronts are even more likely to have their local marketing strategies slip through the cracks. That said, there are enormous opportunities for B2B companies to tap into the local market’s power. 46% of all Google searches are local , so if you’re not ta

B2B
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The Enterprise Prospecting Guide: 6 Tips for Better Responses

Sales Hacker

Prospecting in the enterprise environment is just different. Enterprise is generally behind the times and slow to move on new ideas. Their calendars are blocked with 76 meetings. And finding time is tough compared to an SMB executive. On top of that, you have multiple decision makers to be looped in. And to make it worse, everyone and their start-up cousin is calling them, which makes it tremendously difficult to stand out.