SaaStr

JANUARY 23, 2025

Look for an innovative enterprise customer who: Is willing to be a development partner Has clear needs you can solve today Will give you access to testing environments Can help shape your roadmap The goal isn’t to build custom features – it’s to deeply understand enterprise requirements and bake them into your core product.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

SaaStr

MAY 25, 2024

Cloudinary VP of Developer Experience Sanjay Sarathy shares his journey to more than $100M and the lessons he learned along the way for building a PLG motion and an Enterprise sales motion. It was founded by three developers who owned a consulting firm previously, helping startups come to market. It wasn’t the focus.

Scale 309

Scale Sales Hiring SaaS Payments Development 309

TechEmpower SaaS

OCTOBER 9, 2023

Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers. Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

TechEmpower SaaS

MARCH 4, 2024

TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions. It also facilitates rapid prototyping, allowing for quicker iterations and thus shorter development cycles.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Tom Tunguz

MARCH 4, 2025

Lead authentically : The best managers don’t rely on mimicry but develop their own authentic style based on their values and strengths. Document thoroughly : Use video, Loom, or detailed documentation to transfer knowledge effectively. Balance autonomy and alignment : Give teams freedom within clear strategic boundaries.

Startup 270

Startup Management Scale Construction 270

Tom Tunguz

NOVEMBER 5, 2024

Occupation Employment (in millions) AI Technology Software Developers & IT 2.71 Automated book closing & reconciliation ; document ingestion Life, Physical, & Social Science Occupations 1.22 Automated sales coaching, AI sales development Architects, Surveyors, & Cartographers 0.28 Sales Managers 0.4

Software Review 239

Software Review Technical Review Scale Construction 239

SaaStr

MAY 26, 2025

Meeting Preparation : AI teammates will prepare complete briefing documents, competitive intelligence, and suggested talking points based on the prospect’s latest activities, earnings calls, and industry developments. We’re close here. We’re already here.

Scale 233

Scale Sales Hiring AI Sales 233

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Outsourced Development 208

Outsourced Development Underperforming Technical Team Development Part-Time VPE 208

SaaStr

MARCH 23, 2025

Their product is generating an impressive 45% of developers’ code on average. Beyond their code assistant, they’ve developed Windsurf AI, an agentic IDE allowing non-technical users to build applications – accelerating productivity even further. We should have doubled down on this approach from day one.”

Sales Recruiting 227

Sales Recruiting Sales Hiring Scale AI 227

SaaStr

MAY 13, 2025

For example, if a customer needs an integration with a specific ERP system, you can work with a third-party developer to get it done quickly. Create a Custom Work Playbook : Document your process for handling custom requests. This allows you to close the deal without overloading your internal team.

Outsourcing Services 183

Outsourcing Services Outsourced Development Enterprise Pricing 183

SaaStr

APRIL 4, 2025

Atlog: A knowledge repository that intuitively organizes and versions your data packets, drives, and documents in one place Calltree: Enterprise-grade AI support reps for call centers Calltree makes enterprise-grade AI support reps for call centers. Why It Matters : Meeting action items often fall through the cracks.

AI Search 166

AI Search AI Startup Scale 166

SaaStr

FEBRUARY 21, 2025

In the early days of Procore, he personally coded parts of the initial software despite not having formal training as a software developer. The platform handles an enormous amount of data, including millions of daily photos, documents, and communications from construction sites globally. And more about Procore: 1.

Construction 242

Construction Education Leadership Company Culture 242

SaaStr

JUNE 16, 2022

In this case, our users are developers, so I would say that developer experience is the main thing. But even if [developer experience] is great, you still need your API to be reliable.”. Part 1: Developer Experience. Strong documentation also helps SEO, improves your funnels, and will help reduce support tickets.

CTO Hire 246

CTO Hire New CTO CTO Scaling 246

SaaStr

MAY 2, 2025

Human + AI + Executive Teams Are The New Normal Marc Benioff revealed he’s been working with AI agents for nearly three years, particularly when creating his V2MOM documents (Vision, Values, Methods, Obstacles, Measures).

AI 234

AI Enterprise Scale Airlines 234

SaaStr

MARCH 18, 2025

A Philadelphia native, Colin started his professional career as a Business Development Representative (BDR) 14 years ago and worked his way up to his current role as CRO. ” This distributed structure created intentional communication patterns that might not have developed in a single office.

Scale 176

Scale Sales Hiring Scaling Headcount 176

The Daily Egg

APRIL 22, 2021

While a business plan deals with the large picture, such as product development, product identity, and market analysis, a sales plan focuses on its day-to-day operations. Startups are particularly notorious for neglecting this critical document, choosing instead to tackle problems as they arise.

Sales 293

Sales Startup Development Marketing 293

USIO

JUNE 9, 2025

Usio, for instance, pays out monthly revenue share to partners and developers. ️ Developer Experience: What Will You Actually Build? If you’re focused on time to market , developer efficiency , and maximizing revenue without maxing out your team , PayFac-as-a-Service is likely your best bet. Stripe, by comparison?

Payment Services 130

Payment Services Merchant Services PayFac as a Service SaaS Payments 130

Tom Tunguz

JUNE 5, 2023

Even fully staffed, teams required years to develop models with reasonably accurate performance. Newer LLMs (large-language models) simplify AI-feature development in the same way Twilio empowered developers to send an SMS with five-lines of code, abstracting the complexities of carrier-integration.

Artificial Intelligence 298

Artificial Intelligence Machine Learning AI Payments 298

Tom Tunguz

MARCH 30, 2023

In response, startups must develop moats to stake out their market. Models require millions of dollars & technical expertise to deploy: document chunking, vectorization, prompt-tuning or plugins for better accuracy & breadth. What are these moats? At the moment, capital & technical expertise create competitive advantage.

Artificial Intelligence 332

Artificial Intelligence AI Machine Learning Generative AI 332

Tom Tunguz

SEPTEMBER 18, 2024

In a few years, most feature flags & linting tools & other developer tools will be implemented predominantly by robots. This idea expands far beyond developer tools. Robots will manage sales development, paralegal work, medical intake, & many other tasks. Second, documentation will need to change.

Artificial Intelligence 221

Artificial Intelligence Software AI Retention 221

FastSpring

MARCH 27, 2025

Per the Commissions press release , the two sets of preliminary findings specifically address Google Search giving preference to Alphabets own services, and the Play Store preventing app developers from freely steering consumers to other channels for better offers.

Payment Methods 141

Payment Methods Payment Services Payments Payment Solutions 141

TechEmpower SaaS

AUGUST 21, 2023

We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. Common Signs You Need a Technical Review We’ve already mentioned the most common signs that you might need a technical review: Slow or late delivery: “I’ve authorized two new developers, and we’re still behind.”

Technical Review 390

Technical Review Software Review Development Team Review Systems Review 390

SaaStr

JANUARY 17, 2023

For Harness, the user is typically developers, dev ops teams, and SREs. For users, education might be product documentation for a developer, plus call-to-actions for education, speaking to a salesperson, or scheduling a demo. . The user and the buyer. . The User — Users of the product. Educating users differently than buyers.

Startup 294

Startup Sales Sales Funnel Education 294

SaaStr

OCTOBER 15, 2020

The problem is that businesses are often still manually gathering financial documents come tax time. Automation can help by centralizing and categorizing financial documents so accounting teams can keep a clean set of books with minimal effort.

Business 327

Business Marketplace as a Service AI Search compliance 327

Intercom, Inc.

AUGUST 11, 2021

Feature flags change the way engineers think about product development, from internal experiments to public betas. It’s always a good idea to share a document detailing the rollout and rollback plans with the team”. Document and share your plan and actions.

Software Review 282

Software Review Engineering Systems Review Technical Review 282

Payrix

JANUARY 10, 2025

Merchant underwriting and onboarding tips for software platforms David advises software platforms to prepare users early by setting clear expectations about merchant documentation , timelines, and process stages. If I find certain documents are rarely ever needed, I can remove those from the flow.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

OCTOBER 12, 2022

The ecosystem that has developed around Figma is indeed a moat. As many Developers use Figma as Designers. Assuming this pie chart is accurate (I assume it is, since Adobe published it this way), just about as many developers use Figma as designers. While its smaller Document Cloud division is growing 22% a year (Go Adobe Sign!!),

Cloud 59

Cloud Business Model Engineering Acquisition 59

FastSpring

OCTOBER 23, 2024

Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. To learn more about how FastSpring supports game developers, visit fastspring.gg/. More details on those below.) What Is a Merchant of Record ?

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

User Pilot

OCTOBER 19, 2024

Release notes are documents that accompany a new product or update release. Here are the most common types of release notes: Software release notes : These documents summarize changes made in a new software release. Product release notes : These documents provide an overview of changes made to the broader product.

Social Media 105

Social Media Communication Engagement Software 105

SaaStr

NOVEMBER 10, 2023

Adobe has been developing with AI in its tools for almost a decade. Art Class” Should Be More Than An Hour Each Week: Creative skills development will no longer be constrained to “art class. Now, creatives type what they need, and it instantly changes all the color palettes within the entire document —. a game changer!

VP of Engineering 315

VP of Engineering AI Social Media Generative AI 315

Tom Tunguz

SEPTEMBER 14, 2020

Engineers prefer to spend time in Github evaluating a product’s technical prowess, in the documentation to learn how to wield the technology, and in the forums understanding the nature of the community. Technical acumen, applied content marketing, and superlative documentation build that trust. Side-door is documentation.

Scale 205

Scale Engineering Content Marketing Technology 205

SaaStr

FEBRUARY 22, 2023

This uses the principle of Test Driven Development, which is less focused on products with perfect codes detached from human reality but more on creating products that solve problems. Stripe documents this feedback before carrying out further work. Encouraging dialogue and developing actionable strategies that work for everyone.

CTO Hire 289

CTO Hire CTO Payment Methods Payment Solutions 289

Tom Tunguz

MARCH 19, 2023

is a book a management team could take to an offsite to develop or re-imagine the entire operating system of a business. The book starts with a company’s founding documents, expands to the operating cadence, and culminates in the business’ operating system. Much of the Monday meeting agenda is derived from those snippets.

Startup 229

Startup Scale Systems Review Compensation 229

SaaStr

MARCH 30, 2024

The website is on (a beefed up instance of) WordPress , Circle is what’s powering our online community, we recently switched to Docusaurus to host our documentation, and use Transistor.fm Developers are a massive audience for us, and ‘swag’ is a shared language that’ll work with developers wherever you find them.

Marketing 275

Marketing ChatGPT Mobile Onboarding 275

Clouded Judgement

JULY 16, 2024

A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

SaaStr

SEPTEMBER 11, 2024

For a PLG motion, you have standardized documents, terms of services, and security documents. You’ll want someone internally who can handle those queries initially, who you can lean on to attend customer meetings and help develop pattern recognition. Customers still needed simple pricing and seamless expansion.

Scale 304

Scale Scaling Sales Hiring compliance 304

Tom Tunguz

JULY 19, 2019

If you prefer to build a business that consumes more capital either for ramping GTM or developing a more technical product, a $5M seed might be a better bet. And this means that the financial product that we call the Series Seed or Series A is meaningless; it’s just the header on the fundraising documents.

Finance 270

Finance Innovation Startup Investment 270