Remove Customer Support Remove Engagement Remove Marketplace as a Service
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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.

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12 Niche Marketplaces to List Your B2B Services

Neil Patel

B2B brands are finding huge success in the digital marketplace industry and everyone wants a piece of the pie. Globally, B2B marketplaces make up a $31 billion market. Amazon Business, arguably the biggest player in the B2B marketplace scene, grew from $1 billion to $10 billion in sales in only three years. Data Capabilities.

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3 Key Automations to Accelerate Your SaaS Company’s Growth

SaaStr

The problem is that customer data exists across multiple applications and databases, including your CRM, ERP, reporting and analytics, and customer support. Integration brings together data trapped in various systems to help you understand how customers use your products, improve engagement, and increase net retention.

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We Tested The 10 Best Customer Engagement Software: Here’s What We Found

User Pilot

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Customization options: Can you tailor the platform to match your brand identity and specific needs?

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29 Latin American SaaS Superstars

SaaStock

Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. The main target customers of Olist include online shops, retailers seeking better placement, importers and distributors, but the platform is also useful for end customers. Funding to Date : $6.6M CEO : Rodrigo Dantas.

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How to Drive Revenue With PartnerOps

Sales Hacker

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it. Driving partner engagement and collaboration.

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Jonathan Anguelov on Aircall’s $65 million Series C success

Intercom, Inc.

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. It could be a help desk if it’s for a customer support department.