SaaStr

MAY 2, 2025

So we had another 2025 Customer Success experience the other day. When we asked for the roadmap review the Customer Success exec said Oh just go see it on our webinar later this week. At a basic level, this is what happens when Customer Success becomes part of the sales org. So what happened?

Customer Success

ChurnZero

JULY 18, 2025

A comprehensive onboarding strategy is still at the top of any customer success team’s list. But as you focus on personalization, renewal strategies, and how to perfect the customer journey, it’s possible to miss the forest for the trees. How should you get started? Our onboarding strategy checklist is still relevant here.

Onboarding

Unbounce

JANUARY 6, 2025

Event registration: Driving sign-ups for webinars, workshops, and events. Sales conversion : Turning leads, trial users, or freemium users into paying customers. To dig in even further, check out our guide on all things webinar marketing , too. Product promotion : Highlighting specific products or services.

Sales Funnel

SaaStr

MAY 9, 2025

Wednesday CCO Mixer (Afternoon ) – Dedicated networking for Chief Customer Officers and customer success leadership. Additional resources and information are available through the attendee portal, and the full webinar replay can be found on the SaaStr YouTube channel.

AI Search

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. Welcome to the future of customer success with Unison. Today, it’s about lighting the path to growth.

Customer Success

ChurnZero

JUNE 20, 2025

In our latest ChurnZero webinar, productivity expert Ryan shared the five habits he’s consistently observed in the most effective CSMs—habits that drive the biggest outcomes, earn seats at leadership tables, and provide the balance you need to succeed consistently. Related: What is outcomes-based customer success?

Scale

ChurnZero

APRIL 4, 2025

How can you make the most of this new form of media, and how are customer teams already using it? We caught up with Synthesia customer success leader Lee Beddows at ChurnZero’s annual conference and asked him to share his tips and best practices on AI video for customer teams.

AI

User Pilot

DECEMBER 31, 2024

Also, you can use it to drive customer success and build loyalty through on-demand in-app support. Add different types of modules and educational resources Userpilot supports a variety of content formats, including articles, case studies, videos, webinars, and more. moment faster.

AI Search

ChurnZero

JANUARY 17, 2025

When your CFO doesnt see the direct link between customer success and the financial metrics they track, its harder to persuade them to invest in CSwhich can ultimately lead to preventable churn. What are the top takeaways for working more effectively with your CFO as a customer leader?

Customer Success

ChurnZero

MAY 8, 2025

Related: Should customer success have veto power over bad-fit customers? Customer segmentation is no longer a quarterly planning exercise. This is how to blend human judgment with scalable systems, creating efficiency and protecting GRR proactivelywithout losing the customer connection.

Scale

ChurnZero

MARCH 7, 2025

For B2B SaaS companies, a strong community is a key component to building great customer relationships. And, with automation and scaled customer success becoming more common in SaaS , a community is a great way to provide customers who may not have a CSM with the resources necessary to succeed.

AI Search

User Pilot

JUNE 26, 2025

Each one, like “Webinars & Training,” comes with a clear explanation, so there’s no confusion. There are multiple content options available too, such as numerous video tutorials, live walkthroughs , webinars, and case studies, catering to different learning styles. Then there are the well-organized categories.

SaaS Payments

Chart Mogul

FEBRUARY 13, 2025

Here, prospects first engage with the companys marketing contentlike articles, webinars, or eBooksand leave their contact information. Emphasis on customer success Once a deal is closed, the relationship doesnt end. Inbound sales Inbound leads are people who arrive in your funnel organically.

Scale

ChurnZero

OCTOBER 31, 2024

Customer success charters are a mainstay for CS teams and strategy. According to the 2024 Customer Success Leadership Study., Its it time for customer success charters to evolve? Or do onboarding and adoption still belong in first place as the key to revenue success? appeared first on ChurnZero.

Customer Success

User Pilot

JULY 17, 2025

Next up, they share a video from a customer success manager that instantly humanizes the brand and increases the chance of users clicking through the email. Whether users have gone quiet or fully bounced, you’ve got to bring them back with the right message at the right time, often working closely with customer success teams.

Onboarding

User Pilot

JUNE 30, 2025

Host live or on-demand webinars to drive early success You can host live or recorded webinars to help your customers learn more effectively and improve user activation. Invite new users to your customer success team’s live sessions to: Demonstrate essential workflows. Answer questions in real time.

Onboarding

User Pilot

JULY 10, 2025

What Zapier does: Zapier follows up with a webinar invite, teaching new users how to get quick wins with its automation workflows. Welcome email with webinar invite from Zapier. The approach of having this email sent by the customer success manager is good in theory. Impala Impala welcome email example.

Onboarding

SaaStr

FEBRUARY 25, 2025

Screenshot What doesnt work nearly as well today: Endless generic outbound emails Low energy digital events Break-up emails 2021 SEO strategies 2021 mass-scale content strategies (1000s of pages of content) Spending all day on LinkedIn Most press and most basic PR strategies Customer Success teams that are just there to upsell and not help.

AI

User Pilot

JUNE 30, 2025

The purpose is to build habits around the most valuable parts of the product and drive long-term customer success. If the user showed some engagement but didn’t reach a key milestone, I’ll offer a webinar invite or a quick tip to unblock them. Keap’s email inviting trial users to a webinar session with a personalized setup.

Onboarding

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. This indicates ProProfs as a growing platform that is expanding its capabilities.

Technical Review

ChurnZero

NOVEMBER 22, 2024

Nothing in customer success causes CSMs to catch “feelings”, as Naomi Aiken puts it, as reliably as losing a customer. This month, Naomi shared how to do it in a ChurnZero webinar, which you can watch in full at the end of this article. Watch the full webinar here. Does it work? Get to know them here.

Churn

Sales Hacker

APRIL 15, 2025

So there’s no customer success stories to share with an audience, and eventually marketing is pegged as a failure because you didn’t bring those leads, you didn’t create that pipeline. I’ve been coming to your events, listening to your content, your podcast, your webinars. Nobody understands what we do.

B2B

Sales Hacker

MARCH 4, 2025

And it’s certainly a red thread we see with all our kind of like top performing guests is this idea of, you know, regardless of your role, you are there for one reason only to make the cust The company and your customers successful and you know, it takes wearing many different hats, um, on many different days.

Scale

Neil Patel

JULY 11, 2025

Userpilot Userpilot created a persona for a Customer Success Manager focused on one goal: product adoption. Map Personas to the Buyer’s Journey Mapping user personas to the buyer’s journey ensures your content meets audience needs at every stage—awareness, consideration, and decision. They didn’t overcomplicate it.

Scale

User Pilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. The ready-to-use templates make it easy to set up and start engaging your users immediately.

Mobile

ChurnZero

JANUARY 27, 2025

You might hesitate to answer, but this is what your board and executives will expect, says You Mon Tsangand to meet those expectations, youll need to get on board with an AI-powered customer program. You’ll find the complete webinar at the end. To recap: AI augmentation makes every task easier.

AI

ChurnZero

NOVEMBER 2, 2018

One of the biggest misconceptions about NPS is that it is the sole responsibility of the Customer Success/Customer Service department. However, EVERY single employee in any given company has an impact on the customer’s experience and can ultimately benefit from their feedback. Upcoming Webinar. ChurnZero Resource.

Scale

Stax

JUNE 17, 2025

” Building an End-to-End Experience Stax’s commitment to “driving customer success” is paramount, extending beyond cutting-edge technology to encompass a complete end-to-end payment experience.

Payments

ChurnZero

APRIL 18, 2025

Customer success leaders everywhere are exhausted. It often comes down to mindset and confidence, says customer success expert and founder of Provan Success, Rachel Provan. You can watch the webinar in full below. Watch Rachel’s full ChurnZero webinar here. Helping others is tempting.

Leadership

Totango

NOVEMBER 26, 2024

At Totango, we’ve experimented with content generators like Jasper to take existing content like event abstracts and webinar summaries and turn them into social posts or follow-up emails. But those are just the inputs to helping team members, like account managers and customer success managers (CSMs), work more quickly and save time.

AI

Buffer Resources

FEBRUARY 12, 2025

This is easier to do in the B2B industry because you have sales reps and customer success departments who know your potential customers’ pain points very well. For example, BetterUp often promotes its live webinars using LinkedIn. Now, can you set multiple social media goals?

Social Media

ChurnZero

APRIL 18, 2025

Customer success leaders everywhere are exhausted. It often comes down to mindset and confidence, says customer success expert and founder of Provan Success, Rachel Provan. You can watch the webinar in full below. Watch Rachel’s full ChurnZero webinar here. Helping others is tempting.

Leadership

Sales Hacker

APRIL 22, 2025

17:16 Behind Superhumans most successful campaign ever: New Year, New Inbox. 21:38 Why webinars and virtual events still drive real results (and feedback). We actually had a virtual event, a customer webinar, which I’ll get into in a second. And one of those are virtual events or webinars. We had a video.

AI Search

Totango

FEBRUARY 12, 2025

We aligned our visual identity with the company we’ve become and what we strive to deliver to our customers. In the last year, we merged two of the leading customer success players. For the larger customer success community, the rebrand reinforces Totangos leadership in the enterprise CS space.

Branding

Natalia Luneva

AUGUST 7, 2025

Regular training sessions, whether in person, online, or through industry webinars, keep your team sharp. Implement Continuous Training Programs Sales techniques and homeowner expectations change frequently. Go beyond the basics by offering role-playing exercises, objection-handling drills, and product demo simulations.

Payments

User Pilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. Plus, they help you connect with and learn from other customer success leaders and teams. When : July 17, 2024 Topic : Converting free trial users into paying customers.

Customer Success