ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Neil Patel

SEPTEMBER 10, 2021

It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. The good news is there are many tools and software platforms available, so you are likely to find one that meets your needs. Here is a deeper look at nine of the top AI tools for successful marketing funnels. ClickFunnels.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. With all this information, you can now cater to the customer’s specific needs.

SaaS Payments 94

SaaS Payments Management Customer Lifetime Value SaaS 94

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Tech support.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Natalia Luneva

JANUARY 8, 2022

However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network. All you need to do is to pick a solution from the best community platforms we list below, sign up for a free trial or a demo, and understand which one meets your requirements.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success? Especially if you’ve thousands of customers. Managing your customers and their success path as a SaaS company is a meticulous process.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

User Pilot

FEBRUARY 22, 2024

Gamify your customer experience to give users a dopamine boost as they engage with your product. Incorporate secondary onboarding to bring hidden features of your product to light and ensure higher customer satisfaction. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

SaaS Payments 92

SaaS Payments Payment Methods Strategy Payment Solutions 92

Totango

AUGUST 5, 2020

Effectively create, customize, and distribute messages to the right customers at the right time using what you know about each segment’s unique needs. You can also use segmentation to sort customers by how much COVID-19 has affected them and in what way. Offer opportunities that add value. Get started for free today.

Engagement 103

Engagement Payment Solutions Telecommunications Payments 103

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 75

SaaS Payments Strategy Payment Solutions SaaS 75

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. What are at-risk customers? Without proper in-app guidance, they cannot troubleshoot issues.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Totango

MAY 29, 2020

Promote your digital services and resources so that you can maintain an intimate product partnership, and make sure your resources provide customers value. Offer a way for customers to connect with a community to share tips and resources. Produce video tutorials to highlight updates and new solutions.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

ChurnZero

JANUARY 24, 2022

Customer centricity is associated with high retention rates, which are the foundation of a successful subscription service. . If you specifically run a SaaS business, customer-centric service can also help you stand out from your peers. In the software industry, companies commonly compete on the features they offer.

Payment Features 98

Payment Features Subscription SaaS Payments Payment Services 98

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. Opt-out free trials require payment information upfront, which can be a turn-off for some customers.

Strategy 94

Strategy SaaS Payments Payment Solutions Payment Methods 94

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Assist with the renewal process for the team’s accounts.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

CustomerSuccessBox

SEPTEMBER 2, 2021

CAC= (Cost of Sales + Cost of Marketing) / New Customers Acquired LTV= (Average monthly payment* gross margin%) / Churn Rate Ratio= CAC/LTV. Suggested Reading: How to calculate the adoption rate and its impact on customer LTV? CAC and Customer Success. CAC is an important metric when determining customer success.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

ChurnZero

JANUARY 24, 2022

Customer centricity is associated with high retention rates, which are the foundation of a successful subscription service. If you specifically run a SaaS business, customer-centric service can also help you stand out from your peers. In the software industry, companies commonly compete on the features they offer.

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

ChurnZero

JANUARY 24, 2022

Customer centricity is associated with high retention rates, which are the foundation of a successful subscription service. . If you specifically run a SaaS business, customer-centric service can also help you stand out from your peers. In the software industry, companies commonly compete on the features they offer.

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

ChurnZero

APRIL 15, 2022

Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. But knowing when customers are primed for expansion isn’t always obvious. The customer’s ROI grows with the number of people who see value from the product.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

User Pilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success.

SaaS Payments 78

SaaS Payments Retention Payment Services Payment Solutions 78

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

Customer Success 10

Customer Success Scale Payment Services Payments 10

User Pilot

MARCH 25, 2024

Use checklists to guide users toward key actions within your app. Reduce churn with proactive customer service. Offer contextual help with tooltips to improve customer experience. Help existing customers master advanced features with webinars. Implement gamification to boost customer engagement.

Underperforming Technical Team 95

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 95

SmartKarrot

JULY 1, 2020

With the convergence of data availability and business needs, these innovators are taking a notch up beyond the mundane support and service and proactively driving enterprise customer success. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal. Let’s dive in.

Enterprise 10

Enterprise Customer Success SaaS Payments Payment Services 10

SmartKarrot

AUGUST 5, 2022

Role: Senior Customer Success Director Location: Remote, New York, NY, US Organization: Three Pillars Recruiting As a Senior Customer Success Director, you will manage and handle daily deployment, maintenance, quality assurance, and digital marketing analytics requirements.

Customer Success 3

Customer Success Sales Recruiting Scale Payment Services 3

User Pilot

JANUARY 26, 2023

Celebrate customer success with gamification. Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. Check product usage analytics to identify at-risk customers and contact them for help. Evernote’s loyalty program.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

AUGUST 31, 2023

Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. What is customer acquisition? Customer acquisition is a broad term used to define the actions and strategies companies use to attract new customers. Book a demo now to learn more.

Acquisition 103

Acquisition SaaS Payments Payment Methods Metrics 103

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Software-as-a-Service tools are apps that are hosted remotely and accessed through the cloud rather than installed on-premise.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. FastSpring helps SaaS and software companies sell around the world. Inflation isn’t flat: Vary your strategy.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

User Pilot

MARCH 7, 2023

No ongoing value realization: Help users discover advanced features and uncover additional value with in-app tooltips. Unsatisfactory customer service. Involuntary churn due to failed payments. Use in-app banners to remind users whenever they need to renew their subscriptions or change their cards.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

SaaStr

MARCH 17, 2020

Now, I joined Talkdesk kind of in the second stage, which is, hooray, you’ve got enough customers that you’re able to do references potentially at scale. At that point, often you’re using your customer success team, your AE team to really kind of manually manage this process there. Great support experience.

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. It just made it a lot easier for us to scale up Salsify as we found success. So if you’re ERP, boom, Workday. If you’re CRM, boom, Salesforce.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

SmartKarrot

JUNE 22, 2020

It ups customer lifetime value – it’s simple math. It should be – surveys show that existing customers are much easier to sell to: the probability of converting an existing customer is 60-70%, compared with only 5-20% for acquiring a new customer. Upselling is easier, right? The result?

SaaS Payments 10

SaaS Payments Customer Lifetime Value Payments SaaS 10