Intercom, Inc.

DECEMBER 31, 2019

As Des has often pointed out in his talk “Customer retention is the new conversion” : “This is what we’ve ended up in: a world of subscription everything…If there is a thing that you buy regularly, you can have it show up on your doorstep every month for $9 or equivalent.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

How To Buy Saas

SEPTEMBER 29, 2023

Ever since its launch in beta form in September 2022, it has become one of the most popular character-based chatbots that can help in various forms like entertainment, customer service, and education. Organize Group Chats: You can organize a group chat with multiple characters to make the conversation more entertaining.

Artificial Intelligence 52

Artificial Intelligence AI Search Entertainment AI 52

SaaStr

APRIL 10, 2020

Prior to Moveworks, Bhavin was the Founder and CEO @ Refresh which was later acquired by LinkedIn and then before that founded Gazillion Entertainment, a company he scaled to over 200 employees. How does Bhavin think about the role of customer success today? Loving our podcast content?

Machine Learning 181

Machine Learning Artificial Intelligence Systems Review AI Search 181

ChurnZero

APRIL 7, 2023

And how can it support Customer Success professionals in their day-to-day jobs? With our newly released Customer Success AI , ChurnZero users can access generative AI directly from our product (bonus: it’s open to anyone who’s interested in trying out generative AI, customer or not).

Artificial Intelligence 52

Artificial Intelligence ChatGPT AI Generative AI 52

SmartKarrot

MARCH 25, 2021

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Manage the team of Customer Success Reps.

Customer Success 10

Customer Success Telecommunications Sales Recruiting Outsourced Development 10

SmartKarrot

APRIL 2, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Checkr, Inc. As a Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base. Apply here: [link].

Customer Success 10

Customer Success Entertainment Forecasting Leadership 10

SaaStock

FEBRUARY 26, 2019

On the one hand, it’s highly entertaining whether you’re destroying clay pigeons or the golf course. While our SaaStock main conferences rock, they are designed for a wide range of SaaS stages, from traction to growth and scale, as well as areas of interests such as Marketing, Sales, Customer Success, and many others.

Scale 155

Scale Scaling Entertainment Travel 155

User Pilot

DECEMBER 6, 2023

You want to have participants from different departments involved in the product development process: product management, customer success , marketing , and sales. Recruit employees for the internal beta testing To start with, recruit testers from across the organization. Don’t stop there.

Software Development 85

Software Development Sales Recruiting Development Software Review 85

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . He ended with a challenge and a promise to customer success leaders – The Results are In!

Scale 54

Scale Customer Success Entertainment Leadership 54

Sales Hacker

AUGUST 7, 2020

Customer Success. Emcee and Entertainer. Shemaroo Entertainment Ltd. Head of Sales and Customer Success. Customer Success. Director of Customer Success. VP of Customer Success. Director, Customer Success. Customer Success Manager.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

MARCH 27, 2020

How to create one by leveraging the entertainer’s effect. The three types of customers (08:56). ? The Entertainer Effect (17:14). ? In 2014, I was working at a digital product agency, and my team had the opportunity to pitch to a major entertainment brand on building a loyalty program for their number-one TV show.

Entertainment 73

Entertainment Sales Startup Strategy 73

SmartKarrot

MAY 31, 2021

Every phase of the customer success journey, right from onboarding to retaining to growing, helps a customer, as well as the company, wreathe into a symbiotic relationship. On that note, videos have played an effective role in boosting customer success by giving them engaging and personalized content to enlighten and learn from.

Customer Success 10

Customer Success Social Media Scale Entertainment 10

Intercom, Inc.

DECEMBER 21, 2021

As always, thanks for reading and listening to our stories – we wish you all the very best over the holidays, and look forward to keeping you entertained and informed as we embark on the next chapter of this great adventure. Below, the editorial team here at Inside Intercom pick out a selection of our favourite pieces from the past year.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SmartKarrot

JANUARY 11, 2023

If you buy a cinema ticket, you want to be entertained. The next time you’re entertaining family or friends and you need a pie; you will probably buy one from the bakery. You might also like: What Is Outcome-Based Selling and Why Is It Important for Customer Success? That’s an outcome. Two Types of Outcomes in B2B.

Entertainment 19

Entertainment AWS B2B Customer Success 19

Sales Hacker

DECEMBER 9, 2021

Reward and encourage customers for introductions or help with setting up prospect meetings. Several top B2B companies offer robust customer referral programs with surprise rewards. Engage customer success, sales engineering, or customer training. Access to C-level entertainment talent.

Innovation 101

Innovation Development Business Marketplace as a Service 101

ProfitWell

SEPTEMBER 24, 2019

The Standard plan offers broader clearance for marketing, advertising, entertainment, and informative content. Subscribed to customer success. The Zuora team drops the latest episode of their Subscribed podcast , featuring an interview with Krista Anderson-Copperman , Chief Customer Officer at Okta. and $19.99

Travel 40

Travel Artificial Intelligence Entertainment Scale 40

SaaStr

JULY 22, 2019

So it’s all the technical resources, it’s all the professional services resources, pre-sales, education, customer success, management renewals, et cetera. Second lesson for us was to, very early on, particularly with your key customers, your marque customers, your brand name customers, is develop a joint vision of success.

Scale 174

Scale Scaling Sales Hiring Underperforming Technical Team 174

OpenView Labs

SEPTEMBER 8, 2020

Customer service agents are constantly interacting with your customers one-on-one, and your customers are the people paying your bills. By creating multifaceted training, learning feels less like a burden and more like value, simply because it’s entertaining. How can you be so sure?

Sales Enablement 54

Sales Enablement Scale Underperforming Technical Team Technical Review 54

ProfitWell

DECEMBER 16, 2019

Nick Mehta , CEO of Gainsight, and his colleague, Kate Peter dropped knowledge on how to drive customer success across SaaS businesses. Customer success is the third-fastest growing profession. Nick and Kate broke down a key framework for companies to follow with customer success. December 12, 2019.

Scale 41

Scale Payment Methods Payment Services Payments 41

ChurnZero

OCTOBER 6, 2020

Superior Customer Success programs set great companies apart from their peers. Aligning client and vendor goals to create mutually beneficial outcomes can make a big splash – not just on customer loyalty and happiness, but also your bottom line. The Award Categories. Learn more about Affise’s story below.

Scale 40

Scale Banking Onboarding Innovation 40

Intercom, Inc.

AUGUST 12, 2021

After all, as he points out, in a successful organization, the teams responsible for customer success and support tend to manage and influence more revenue opportunities than the field sales team – and if your customer service isn’t good or you’re not looking at CX from a holistic point of view, these chances of expansion are slim to none.

Revenue 223

Revenue Scale AI Search Customer Support 223

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108

ProfitWell

MARCH 9, 2020

Consumers today can go shopping for groceries, upgrade their entire wardrobe, and access the latest digital entertainment all without leaving their house. One issue is that discounts can draw in new customers and fail to retain them. Tracking customer success and offering quality customer service improve retention.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

Chart Mogul

JANUARY 16, 2020

You can place customer stories on your blog, in guest posts or on a dedicated page. Customer stories are memorable and emotionally engaging. Salesforce has a dedicated customer success page: Source. Find your most compelling customer stories to feature and make them engaging. It’s excellent storytelling.

Social Media 111

Social Media Software Review Sales Customer Lifetime Value 111

Valuize Consulting

MARCH 31, 2022

Q: Why do you think customer data integration is an important investment for organizations? I spend half my time working through my home renovations list and the other half trying to keep my three little girls entertained!”. A: “ Data drives business – this has always been true. Accelerate Your Data-Driven Capabilities.

Interviewing 52

Interviewing Technology Data Scale 52

SaaStr

JUNE 1, 2021

Jason : I’m very entertained, so keep going. We have, as you all should have, the customer success teams. They’re onboarding, and their job is to make the customer successful and help them use the features of the product. We built out a marketing and inbound sales machine over the years.

Part-Time VPE 227

Part-Time VPE Technical Cofounder CTO Hire New CTO 227

SaaStr

NOVEMBER 19, 2021

It is what you do in every single conversation that you have with a prospect from the time you identify them, because part of discovery is actually research, all the way to the time you hand them off to customer success, discovery is continuously happening no matter what, no matter how so, why the hell do we have it as a stage?

Sales 238

Sales Business Leadership Entertainment 238

Sales Hacker

JUNE 16, 2022

First, ask yourself: Are your customer success, and rev ops, sales and marketing teams all aligned and working toward the same goals? You also typically will see this happen with the segments and industries that experience more volatility during recessions — startups or small businesses, travel/entertainment, etc.

Scale 91

Scale Sales Hiring Sales Headcount 91

Sales Hacker

DECEMBER 28, 2018

You shouldn’t miss Pulse if you work in any customer-facing role. This annual conference brings together all customer success professionals to learn cutting-edge strategies. What they’re saying: “This was by far the most fun, entertaining, educational and inspirational event I have ever been to.

Scale 74

Scale Sales Recruiting Sales Underperforming Technical Team 74

Navint

JUNE 25, 2019

Given Navint’s focus on recurring revenue companies, not surprisingly, we have many clients in the media and entertainment industry. For example, you may find that you need a customer success function to help combat churn. The concept of pricing based on value is great in theory, but how do we put this into practice?

Subscription 45

Subscription Payment Features Pricing SaaS Payments 45

CustomerSuccessBox

FEBRUARY 28, 2022

100+ existing customers pay more than $1M + and the others are exploring and contributing to some revenue. Both the segments are quickly growing and the turning factor is the customer growth where the whales are at 110% and overall is 84% YOY. Know more: How can VP of Customer Success get to 125% Annual Recurring Revenue (ARR ).

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Sales Hacker

DECEMBER 20, 2018

Find inspiration, discover tactics and enjoy light entertainment as bestselling author and business guru chats with industry leaders to give you actionable insights on how to improve selling performance, drive innovation, and blaze a path towards leadership. Grow My Revenue Business Cast. Producer/Host: Ian Altman. Sales Pipeline Radio.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. So the minute that vendor quit after four years, Ashley from Montgomery Entertainment, that produced this, she’s one of the best. They didn’t want to do the work.

Outsourcing Services 193

Outsourcing Services Banking CTO Hire New CTO 193

Chart Mogul

JANUARY 16, 2020

You can place customer stories on your blog, in guest posts or on a dedicated page. Customer stories are memorable and emotionally engaging. Salesforce has a dedicated customer success page: Source. Find your most compelling customer stories to feature and make them engaging. It’s excellent storytelling.

Social Media 52

Social Media Software Review Sales Customer Lifetime Value 52

Sales Hacker

MAY 24, 2021

Entertaining? In an ideal world, we’d have a direct line with our customers at all times, they’d be our friends, confidants, and double-agents. Speak to your customers. Your SDRs, sales, and customer success managers run tons of calls with potential and current customers. Videos are the way forward, right?

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

Sales Hacker

SEPTEMBER 20, 2019

You either want to become a closer, slide into customer success or sales ops, or become a team leader. . In the event that you catch a decision-maker at the right time in the right mood, he or she will entertain the call and probably not be impressed if the answer to every question is, “That would be a great question for my colleague.

Development 69

Development Sales Entertainment Startup 69

SaaStr

FEBRUARY 15, 2019

In the earliest days, Salesforce had a philosophy and that philosophy was customer success. You could only build a great company if you had customer success because the number one rule of scaling sales is referenceability. Mark Suster: Most VCs will tell you not to. Most VCs are wrong. Let me stop.

Pricing 109

Pricing Benchmarks Scale SaaS 109