SaaStr

DECEMBER 7, 2020

The very, very last thing I am going to click is “Contact Me.” The folks like us. They usually want to buy with a Contact Me. So: If you don’t have a Contact Me, if you don’t do enough Demos, do them now. Contact Me does not have to mean eliminating transparent pricing or adding friction.

Pricing 360

Pricing Enterprise Innovation Revenue 360

Payrix

JANUARY 30, 2024

When it comes to their tech stack, they want one point of contact. The seamless integration with Payrix’s iframes created a smooth payments experience for fitDEGREE end users, whether they were using the fitDEGREE app, website widget, branded app, or the admin website. The admin dashboard allows us to support our clients in many ways.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

SaaStr

JANUARY 9, 2023

Dear SaaStr: From a startup’s point of view, is it better for the investors to approach founders or founders contacting the investors for initial investment? But that’s not 99% of us, especially not in the early days. If the founder approaches the investor, does it make them look desperate? 99% of the time — don’t play games.

Investment 209

Investment Data 209

SaaStr

DECEMBER 14, 2023

Seat contractions and app layoffs are behind us. For example, in the contact center, we’ll see the AI excitement morph into nuts-and-bolds automation-based outcomes. Lapping tougher times helps impacted leaders bounce back, to a point We are lapping App Layoffs and tougher times. It’s just math.

Scale 245

Scale SaaS AI Innovation 245

SaaStr

DECEMBER 18, 2023

To partner with SaaStr, contact us here ! …. High-Impact Proven Use Cases with AI IBM has three high-impact, proven use cases for AI. Talent Customer Service App modernization Talent None of us can build a successful company without thinking about talent. growth in the last few months alone.

AI 229

AI Technology Scale Startup 229

SaaStr

FEBRUARY 7, 2024

How to use community as a driver of product-led growth. For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. In outbound, they consider three channels: Email Ads Customer referral The first thing they did to automate was use multiple data vendors to gain a clear overview of their entire TAM.

Scale 216

Scale Sales Hiring Strategy Marketing 216

SaaStr

AUGUST 30, 2023

Contact us here. Integrated Media + Events Sponsorships We also have exciting ways to integrate media together with an Annual and/or Europa sponsorship. Almost 40% of our partners and sponsors tie them together. Advertise and Partner with SaaStr!! Reach the Best, The Quickest.

Advertising 199

Advertising Cloud SaaS 199

Intercom, Inc.

JULY 6, 2022

If you joined us for New at Intercom last month, you may already have some idea of what’s in store on Built For You this month, (but if not, you can watch it on-demand here ). Now you can map your sender address to the inbound address your customers contact you from. Learn how to set it up here.

Engagement 210

Engagement Scaling Retention Data 210

SaaStr

MAY 17, 2023

It’s built its way into an enterprise contact center leader and has now crossed $2 Billion in ARR, growing a mature but still steady 16%. This is helpful to learn for all of us. RingCentral is seeing buyer decisions slow down and additional layers of scrutiny, as many of us have. So what’s that worth in 2023?

Scale 218

Scale Cloud Enterprise Trends 218

SaaStr

AUGUST 25, 2022

They often wait too long to build a fully native integration: Gorgias is now the leading contact center on Shopify with over 10,000 customers, and so it started there as the #1 platform in e-commerce. But it then expanded as many of us do into other leaders, from Magento to BigCommerce. editions that let us close customers.

Outsourcing Services 207

Outsourcing Services Engineering SaaS 207

SaaStr

JANUARY 10, 2022

Salesforce employs transparency when it helps, Call Us in segments where the market is OK there. Marketing Cloud competes with a host of solutions from Adobe to Marketo and more, with radically different types of pricing models. Transparency may or may not be optimal. Look at similar and competitive applications.

Pricing 214

Pricing Cloud Enterprise Software 214

Intercom, Inc.

DECEMBER 6, 2022

Here are some of the ways it makes us better designers by encouraging us to: . With this principle reminding us to work towards personal experiences, we’re encouraged to consider time-based efficiency, user activity, and behavior to develop smart, adaptable, and contextual defaults. Consistently prioritize user needs.

Artificial Intelligence 129

Artificial Intelligence Machine Learning Onboarding Communication 129

SaaStr

FEBRUARY 1, 2024

A few weeks after, a Global 50 leader invited us in. But why would a prospect take a risk on a brand new vendor … when their point of contact isn’t a subject matter and product expert? It was a tough lesson, and I didn’t even fully go deep enough on the enterprise side of things until he left the company.

Sales Hiring 224

Sales Hiring B2B Engineering Enterprise 224

SaaStr

MAY 6, 2021

Just contact us here. In addition, right in the center where be the Cantina where attendees can decompress during the day. Because about 90% of our 2020 Annual sponsors are sponsoring 2021 Annual, we launch with the expo about 80% full. If you want to sponsor, now is the time! Here’s What to Expect. appeared first on SaaStr.

SaaS 230

SaaS 230

SaaStr

DECEMBER 21, 2020

For many of us, it will be a different office. 55% of you kept an office, even when right now, most of us don’t need one. And for some help figuring that out, contact Raise (previously HelloOffice) , who are specialists in hybrid offices for tech companies now). We’ll be eating indoors again.

Trends 216

Trends 216

SaaStr

NOVEMBER 23, 2022

Just contact us here ! Also, sponsoring multiple events is a great way to scale pipeline, enhance your brand, and meet with your customers and fans all across the year. Many of our leading sponsors sponsor Europa + Annual together, and are now adding APAC this year! appeared first on SaaStr.

Scale 234

Scale Cloud Scaling Pricing 234

Totango

NOVEMBER 16, 2023

Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango. “I’ve Rather than hopping back and forth between screens, this extension allows you to access pertinent account data from Totango without leaving Gmail.

Customer Success 107

Customer Success Operational efficiency. Communication Churn 107

Intercom, Inc.

JANUARY 5, 2023

After all, if friction is reduced to the point where the customer never has to think about contacting you in the first place, well, we’re all the better for it. While some contacts add value and should be leveraged, most of the time, customers reach out to you out of frustration over problems that could be avoided.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

BetterCloud

APRIL 16, 2024

We wrote this for you to share with your employees to ensure they are using your ticketing system the right way. When we’re met with a problem with our device, we typically have to submit a request to IT to help us. Make sure to include your preferred contact method – email or phone number is most common.

Scale 98

Scale Data Analysis Technology Scaling 98

SaaStr

JULY 5, 2022

By moving from Freemium to “Contact Me” only (albeit with transparent pricing), sales went way, way up. Expensify: at $140m+ ARR, 60% of their revenue came from employees using the free version on their own , for their own expenses, and then socializing it to their “boss”. And it worked. In fact, it worked really well.

Scale 284

Scale Sales Engineering Acquisition 284

Intercom, Inc.

AUGUST 10, 2020

In New Zealand, mobile-centered solutions company PaperKite put that thought into action when they developed the country’s lifeline to reopening the economy – contact tracing app Rippl. Business owners had lots of questions about how they should reopen, what the government expected of them, and so much more – Intercom saved us”.

Government 197

Government Customer Support Mobile Development 197

SaaStr

JULY 14, 2022

And most of us start with small TAMs, even if in theory they can be large. Today, it’s arguably the most advanced and full-featured enterprise contact management application, routinely closing seven-figure deals. contact center leader. Something big. Even if the initial market sweet spot is small.

SMB 299

SMB Enterprise Government compliance 299

SaaStr

APRIL 22, 2021

Gorgias recently did a very interesting deep dive on its 6,000+ customers for its help desk and contact center solution. Gorgias is 100% focused on e-commerce vendors, and not SaaS companies per se, but I suspect its data is pretty consistent with most folks using an online support tool. And what they found made me cry a bit.

Customer Support 290

Customer Support Data SaaS Customer Success 290

Buffer Resources

MARCH 18, 2024

They also asked us to create an Instagram profile just to have a presence on another social media platform.  Within 3 weeks of using Instagram, we lost over 20 inquiries from potential customers who contacted the company to calculate the car insurance cost. As a junior SMM specialist, I was to blame for that failure. 

Social Media 103

Social Media Outsourcing Services Business Branding 103

SaaStr

OCTOBER 28, 2021

At Evernote, they conflated bounce with churn — and Phil challenges us not to. But he challenges us to get down to 50% or below. But he challenges us to get down to 50% or below. A lot of us see this. They’ve at least used you before, and you already have their contact information (and more). #7.

Churn 187

Churn Retention Acquisition Startup 187

SaaStr

JUNE 1, 2021

It’s not a great piece of software, but it’s very effective and useful. I was forced to go to an SDR first — the only button was “Contact Us” I asked for a free trial. I was finally ready to buy. The SDR said that wasn’t possible, and wanted to talk about my “budget” first.

Scale 306

Scale Engineering Enterprise Business Model 306

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. We were going remote. . Social and belonging.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Intercom, Inc.

JULY 8, 2020

. “Conversational support engages our customers with a messenger-based experience that’s at once personal and efficient” It’s enabled us to build strong customer relationships, from our earliest days to now. Using a business messenger – for us, that’s Intercom – enables you to help customers where and when their questions arise.

Headcount 203

Headcount Social Media Customer Support Scaling 203

IT World

NOVEMBER 15, 2022

You'd think keeping tabs on your contacts would be about the simplest and most straightforward task imaginable in our modern connected world — wouldn't you? Effectively wrangling your contacts on Android and keeping 'em manageable, organized, and optimized for efficiency really is a fine art. I sure would.

Management 88

Management 88

User Pilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. You log in to try and use the product. Frustrated, you see only two options: to churn or to contact customer support and register a support ticket, thereby adding to the ticket volume. Personalize onboarding with a welcome survey.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

Buffer Resources

APRIL 23, 2024

  Contact information Don’t expect potential brand partners to slide into your DMs. Set up a professional email address tied to your social media handle, which you can use to manage all communication with brands.  Reach out via @buffer or @bufferapp on social media, or leave us a comment below. 

Social Media 93

Social Media Branding Metrics Engagement 93

Sales Hacker

MARCH 6, 2024

Stephen Hakami is the Founder and CEO of Wiza – the most accurate way to find verified contact information for B2B prospects. Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth.

Entrepreneurship 90

Entrepreneurship Consulting Acquisition B2B 90

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. It consists of an overhauled Conversations API, as well as brand new Contacts and Data Attributes APIs. FROM Contact. Discoverable: Easy to perceive.

Data Analysis 231

Data Analysis Data Construction Technology 231

User Pilot

NOVEMBER 22, 2023

Overview of HubSpot customer journey analytics Customer journey analytics from HubSpot is a powerful reporting tool that aggregates all the interactions a contact has with your business. This will create two paths within a stage to allow a contact to complete either path in the stage. HubSpot customer journey analytics.

Enterprise 90

Enterprise Pricing Advertising Social Media 90

Sales Hacker

DECEMBER 1, 2023

They automate the program from beginning to end: create the new contact in CRM, alert the SDR/AE/CSM, and add the contact to the right sequence/ playbook. Tracking and reaching out to previous customers, users and prospects when they start a new job at an ICP account is a driving force behind their success.

Scale 87

Scale Outsourced Development Technical Review Acquisition 87

User Pilot

APRIL 15, 2024

” Trigger NPS surveys immediately after users perform a critical action like completing your onboarding process or contacting support. For an NPS sent after users interact with your support portal , you can send a follow-up like this “Can you tell us more about your chosen rating?” Unhelpful support staff.

Communication 103

Communication SaaS Payments Payment Solutions Payment Methods 103

Stax

APRIL 2, 2024

Providers with surcharging experience can help you find out who to contact and how. Contact us to get started with CardX by Stax today. At the time of writing, credit card writing is legal in all US states and territories except Massachusetts, Connecticut, and Puerto Rico. Inform your card network in writing.

Merchant Services 88

Merchant Services Payment Methods Payment Services Accept Credit Card Payments 88