Totango

JANUARY 2, 2020

As the economy continues to become more digitally-based, customer data becomes more valuable and accessible than ever. The evidence is clear —companies that use customer data insights to arm their operations teams outperform their competitors by as much as 85%. How Customer Data Insights Inform Next Steps.

Data 71

Data Systems Review Onboarding Churn 71

SaaStr

JANUARY 30, 2023

Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies.

Sales Hiring 220

Sales Hiring Payment Services SaaS Payments Scale 220

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

SaaStr

OCTOBER 10, 2022

Highspot’s two-day messaging workshop brought together the CEO, head of sales, head of marketing, key lieutenants, and account executives to reimagine the company narrative. . Scale winning behaviors. The opportunity to scale growth is understanding the behaviors of the top of your sales force.”. Key takeaways.

Scale 261

Scale Sales Hiring Marketing Venture Capital 261

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different. Gainsight has “Life After Gainsight” content about getting data back.

Scale 207

Scale Leadership Scaling Customer Success 207

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. Voice of the customer. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership AI Scaling Engineering 218

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. And that’s where people like Adam Markowitz come in.

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

MAY 10, 2022

He highlights the three key strategies that helped TripActions scale and boost their revenue. Here are four fundamental actions to consider for your risk management plan: Use historical data, analysis, and established precedents to contextualize and estimate the scope. Your company will inevitably encounter a crisis at some point.

Travel 194

Travel Revenue Underperforming Technical Team Scale 194

Totango

MARCH 4, 2022

Differences include: B2B customers often have more complex customer service issues than consumer customers, due to factors such as the size of their organizations, the number of departments and personnel involved, the size of their customer base and the scale of their technology usage. Use Customer Data Effectively.

B2B 91

B2B Customer Success Technical Review B2C 91

Intercom, Inc.

FEBRUARY 25, 2021

This means you first need to engage with your customers to listen to what they (and the data points) are saying. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Annette: I think it starts with the company culture to begin with. That’s where I would start.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

AUGUST 15, 2022

If you want your start-up to succeed and scale, the first thing you have to do is build a stellar team. The next step is measuring where you are going and where you are scaling. Your company and investors should know the one or two goals you’re focused on. How to blitz scale your company’s operations.

Scale 186

Scale Marketing Scaling Communication 186

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. I’m CEO of Dataiku and Dataiku is a software platform that enables business analyst and data scientist to work collaboratively to deliver a large machine learning projects.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face. 81% of U.S.

Business 152

Business Software Engineering Company Culture Retention 152

Scytale

DECEMBER 5, 2023

Your SOC 2 report is the evidence you (and your customers) need to demonstrate that your information security controls are up to the job of protecting users’ data. In other words, the SOC 2 report is a detailed account of the controls you have designed and successfully implemented to ensure your customers’ data security.

compliance 52

compliance Scale Software Review Technical Review 52

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enhance a better data driven culture in the company. You need to ensure the data is tailored and possible for clients to use.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Protective Infrastructure —to protect internal data, systems, and people.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. One of the best ways to do this?

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. And the same customer challenges that we were being presented, which was: How do you scale?

Cloud 168

Cloud Scale Trends Machine Learning 168

SaaStr

APRIL 6, 2022

When a founder starts a company, they don’t need a product leader. Instead, they bring in engineers, researchers, designers, and data scientists to create the product. There are four things you should prioritize in your first 90 days: Scaling. Anything that you can do to increase scale is the most important use of your time.

Scale 179

Scale Leadership Scaling Interviewing 179

SaaStr

NOVEMBER 28, 2019

How does a startup that launched during the financial crisis in 2008 become a unicorn company in 2019? For Collibra, a cross-organizational data governance platform, the company went from slow growth to hypergrowth. Felix : We specialize in data governance and data cataloging. FULL TRANSCRIPT BELOW.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SaaStr

OCTOBER 13, 2023

Instead, they saw steady growth on the card regarding adoption and a lot of real user data to play with — how companies were using it, what they were missing, and how to build it into their everyday workflows. If they had waited, it would have taken almost a year or more before they could figure out funding needs.

Outsourcing Services 231

Outsourcing Services Sales Hiring Scale SaaS 231

Hitenism

NOVEMBER 7, 2016

What’s really amazing is how little the press releases have changed over the past seven years, especially considering the speed and scale at which AWS took over the cloud. Today this mentality is hardwired into the company. Working backwards isn’t a silver bullet that guarantees you success on the scale of AWS.

AWS 189

AWS New CTO Scale CTO 189

Neil Patel

APRIL 9, 2021

As marketers, we live and thrive with the data. The key to understanding the data is knowing how to look at it and turn it into action. These analytics aim to limit the amount of data you need to look at in order to get the results you want from your marketing campaign. That’s the goal of LinkedIn Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. For example, this is a recommendation I’ve earned from the CMO of Cognism, a top-rated B2B data provider in the market. Regularly update your page with news, achievements, and insights about your company. Showcase your company culture.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

User Pilot

JULY 17, 2023

In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis. Pros and cons of the structure: Easy to scale.

SaaS 89

SaaS Scale Leadership Customer Lifetime Value 89

Sales Hacker

NOVEMBER 4, 2020

These initial hires will influence how you approach each region, how you build off your success, and what your new office culture is. And office culture is invaluable as a new sales team in a new region. You can’t just force your company’s old company culture onto this new team. It has to be organic.

Sales Hiring 99

Sales Hiring Scale Sales Recruiting Sales 99

Intercom, Inc.

JUNE 9, 2020

That is why we have called this first stage Resolve: the need to determine the scale, pace, and depth of action required at the state and business levels.”. Leaders who want to build resiliency must make fast decisions with just enough data to back them up. The company recently held a virtual town hall to discuss trends in ecommerce.

Strategy 197

Strategy Business Scale Communication 197

SaaStock

FEBRUARY 14, 2019

Its focus is on businesses in Big Data, mobile, and SaaS. Patrick also sits on the Board of Directors of a number of portfolio companies. In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: Scaling & Exiting: Dreams, Designs & Dramas.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

MARCH 7, 2022

Aliisa Rosenthal, VP of Sales at WalkMe , shares her insights on developing a powerhouse inside sales team at scale to succeed in today’s customer-driven marketplace. Step 1: Collect data. You can’t sell effectively if you don’t collect data. Once you have the data, next you’ll want to analyze your sales funnel.

Scale 217

Scale Sales Hiring Scaling Sales 217

FastSpring

FEBRUARY 22, 2019

In 2000, I helped co-found Pacific Design Technologies, an aerospace company in Goleta, CA. The plan from the beginning was to have me come on board and manage the engineering doc and data function while also helping to facilitate payroll, facilities, and HR. Q: I think “different” is a bit of an understatement.

VP of Engineering 91

VP of Engineering Company Culture Scale Headcount 91

Totango

SEPTEMBER 14, 2021

When the data indicates that a customer needs help, Spark either automatically emails the customer relevant information or notifies a human agent to reach out. Training your employees in best practices can help nurture a more empathetic company culture. Do You Express Customer Appreciation?

Retention 88

Retention Technology Company Culture Branding 88

SaaStr

NOVEMBER 2, 2019

Second, why does Krish believe it is one of the most important things any company must do? How should this data feedback into your product roadmap and pipeline? * Billion acquisition is just one milestone in the early innings of the company’s story. Yes, it does not scale, but the beauty is the product.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

Neil Patel

OCTOBER 4, 2020

In our modern digitally enhanced world, data and information underpin all of our activities. But are you making your data work for you, or is it something that you are yet to take full advantage of? For many business owners and marketers, analyzing and deploying data can be an intimidating prospect.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

OpenView Labs

SEPTEMBER 30, 2021

As a founder, it’s important to create a company culture where failure—and more importantly learning—is accepted. As we scale, you will build and lead a team that focuses on product-led acquisition, activation, and retention.

Sales Hiring 69

Sales Hiring Scale Interviewing Company Culture 69