SaaStr

NOVEMBER 28, 2019

How does a startup that launched during the financial crisis in 2008 become a unicorn company in 2019? For Collibra, a cross-organizational data governance platform, the company went from slow growth to hypergrowth. Felix : We specialize in data governance and data cataloging. FULL TRANSCRIPT BELOW.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Government 183

SmartKarrot

JUNE 15, 2021

According to a Harvard Business Review study, nearly 99% of respondents confirmed to become more data centric. Being data centric will help form better business decisions. This will also enhance a better data driven culture in the company. You need to ensure the data is tailored and possible for clients to use.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

OPEXEngine

MARCH 15, 2022

High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. OPEXEngine benchmarking data reveals an interesting trend. There is a clear distinction between fast growth SaaS vendors (over 50% annual growth) and slow growth companies (less than 25% growth) between $100M-$500M. Where is the best market fit?

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Renewal: the process by which a customer decides to purchase from you again or let their relationship with you lapse (such as the decision whether or not to renew a SaaS subscription).

Scale 85

Scale Customer Success Retention Strategy 85

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. You can’t really execute if people aren’t motivated and excited about the company mission.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

ChurnZero

OCTOBER 4, 2019

We had the right people on our team, but we needed to invest in technology to scale and formalize processes. I’m naturally an empiricist and like to make decisions based on data. The customer loves our product, team, and company culture. A: I took over as head of Client Success in April of 2018. A: Can we work for you?

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

Casey Accidental

NOVEMBER 13, 2019

Let’s break down these definitions so we know where we’re at: SAAS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. SAAS-like: any number of different models where a business sells software to businesses online, but does not charge via a subscription e.g. transactional or pre-revenue.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Sales Hacker

APRIL 29, 2019

He discusses how Wayfair transforms spaces to mimic company culture. Using the most comprehensive data on successful sales interactions, Showpad fuels AI to discover, replicate, and automate what works for top performers. Or is there a subscription element to it? Travis Huff : It’s not a subscription.

Scale 45

Scale Sales B2B Sales Enablement 45

SaaStr

APRIL 2, 2019

She will share her top 5 lessons learned in building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and how to hire well to drive breakthrough customer experiences and business growth. Show it to them in the context of your existing product.

Scale 197

Scale Sales Hiring Scaling Strategy 197

SmartKarrot

DECEMBER 18, 2020

For any business, scaling is the only way towards sustainable growth. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. The economies of scale work best with technology. With increased spending, companies are able to automate their customer service efforts.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

For any business, scaling is the only way towards sustainable growth. But instead of spending money on increased headcount, companies are planning to spend heavily on technology. The economies of scale work best with technology. With increased spending, companies are able to automate their customer service efforts.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SaaStr

FEBRUARY 14, 2020

How did her time at Gusto teach her about the right way to build company culture? 308: RevenueCat is managing tens of millions of dollars in mobile subscriptions and growing 20% a month. in this episode, RevenueCat CEO Jacob Eiting discusses managing millions in mobile subscriptions while growing 20% a month.

Scale 192

Scale Sales Hiring B2B Scaling 192

SaaStock

FEBRUARY 14, 2019

Its focus is on businesses in Big Data, mobile, and SaaS. Patrick also sits on the Board of Directors of a number of portfolio companies. In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: Scaling & Exiting: Dreams, Designs & Dramas.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

MARCH 12, 2019

Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. We are screwing up the scale. We have the subscription revenue. The subscription economy. If you scale prematurely we’re gonna scale a cash bleeder.

Scale 213

Scale Sales Hiring Revenue VP of Engineering 213

SaaStr

AUGUST 22, 2020

Justin Bedecarre: And then another client of ours is an international company that has decided that they truly want to scale up in San Francisco. We’re going to learn so much about ourselves, about how we should and can run our companies, how we run our day-to-day lives. Jen Nguyen: Yeah.

Sales Recruiting 150

Sales Recruiting Cloud CTO Hire Scale 150

SaaStr

SEPTEMBER 6, 2019

How does Jon think about the structuring of roles and responsibilities with scale? 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. Jon Herstein: I mean, I think at our scale you’ve got changes in customer base all the time.

Sales Hiring 137

Sales Hiring Scale Underperforming Technical Team Software Review 137

SaaStr

FEBRUARY 22, 2019

Where do many go wrong in building and scaling their teams in SaaS? * I eventually ran another Saas company which I ran and then sold. I want to start on all things customer success and then move into really the culture and DNA of firms required to successfully scale. What are the negative consequences of it?

Sales Hiring 118

Sales Hiring Customer Success Scale Sales Recruiting 118

Sales Hacker

APRIL 25, 2019

Data costs. But even streamlining your choices, the costs will continue to add up, especially when you start scaling beyond a very small team. 3) Data Cost. And that input comes in the form of data. in well with your company culture. The Four Costs of In-House Sales Development. Salary and benefits costs.

Outsourcing Services 75

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 75

SaaStr

NOVEMBER 12, 2019

We want to manage our landing pages, we want to do our email marketing, we want to run lead scoring, we want to build forms and have the data synchronized with the CRM.” And so, in the book, Mastering The Rockefeller Habits, which I would still recommend to everybody today, it talks about rhythm, data and priorities.

Sales Recruiting 168

Sales Recruiting Scale Outsourcing Services Sales Hiring 168

Chart Mogul

APRIL 3, 2018

These recent subtle shifts in approach to B2B branding have snowballed into a full scale rethink of what it means to produce and sell B2B software. But the list of elements that influence branding is huge: Company logo. Company culture. In SaaS and subscription businesses there’s no one-time purchase. Web design.

Branding 97

Branding B2B Investment User Experience 97

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Sales Hacker

JULY 17, 2018

In addition to significant resource reallocation, ABS also entails a paradigm shift in your company culture. Obviously, that means any mismatch will negatively disrupt both people and profit at your company. On the other hand, if you’re scaling your startup , you might want to consider alternate strategies.

Scale 54

Scale Sales B2C Outsourced Development 54

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SaaStr

MARCH 20, 2019

It was like, oh yeah, you’re going to roll out these copper wires from the carrier to your data center, and then you’re going to rack up a bunch of that hardware and then you’re going to buy a bunch of software and then you get to bring in a small army of professional services to come integrate the whole thing.

Underperforming Technical Team 125

Underperforming Technical Team Development Software New CTO 125

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success Beyond Usage Data. Metering / Billing / Payment Process. Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136