SaaStr

FEBRUARY 25, 2022

At a time when enterprise SaaS is gaining game-changing momentum, it presents a promising opportunity for companies to redefine the rules of work and scale exponentially—by hiring more freelancers. . The last 20 years witnessed the transformational effects of the internet, which spawned many innovative and culture-shifting businesses.

Scaling 174

Scaling Artificial Intelligence Company Culture Innovation 174

Intercom, Inc.

NOVEMBER 9, 2021

When you’ve launched your product, raised a round or two, and scaled the business beyond the early days, inevitably things start to slow down. “You grow into the big, bloated company once you stop being a startup” This talk I gave at Web Summit 2021 is about pushing back against that. The key takeaway?

Startup 257

Startup Scaling Innovation Company Culture 257

SaaStr

AUGUST 28, 2023

Discover how three breakout SaaS companies scaled from an idea to hundreds of employees and $1B+ valuations, all while living their values along the way. Founders can use the strategies that make sense for them to develop their own set of company values. Your company values are the operating system and how you make decisions.

Company Culture 190

Company Culture Scaling Interviewing Startup 190

SaaStr

OCTOBER 12, 2022

Find the People: Find the team that is equipped to help you build your product, sell it, and run company operations. Build the System : Create your execution strategy with repeatable processes designed to scale your business. . Early Scale. Begin expanding your systems to scale. Scale and diversify your product portfolio.

Scaling 195

Scaling Leadership Startup Product Marketing 195

SaaStr

DECEMBER 12, 2022

But once you begin to scale your business, you realize that you also need principles in place to strengthen your appetite for growth and expand profitably. Every SaaS company strives to adapt to the emerging changes in the market as soon as possible and achieve sustainable growth. The company culture you build.

Payment Methods 169

Payment Methods SaaS Payments Company Culture Payment Solutions 169

Mucker Capital

JUNE 24, 2019

When I was leading my last business, I always knew that company culture was important. With a thousand other things demanding my time, thinking about culture was perpetually on the back burner. The Moment that Culture Becomes Crucial. The Moment that Culture Becomes Crucial.

Company Culture 40

Company Culture Scale Leadership Scaling 40

SaaStr

JANUARY 28, 2022

When you think of scaling up, many things may come to mind, like hiring, culture, marketing, and sales. But what are the essentials of scaling up, and how do you navigate obstacles along the way to function as a high-impact organization? Does PLG really help scale by a large amount? The go-to-market playbook.

Scale 168

Scale Sales Hiring Scaling Sales Recruiting 168

SaaStr

NOVEMBER 18, 2021

Takeaway: The best habits are ultimately specific to the individual leader and their company. Video: #2 – Building Cultures That Scale. As shown by his biography on the Sequoia website, his investment approach prioritizes company culture and values. Video: #3 – Founders That Scale.

Scale 281

Scale Company Culture Interviewing Finance 281

SaaStr

MAY 5, 2022

With scale, though, these priorities can change. But a more crystallized goal also becomes team development, culture, and cooperation. . Principle #4: At Scale, Focus is Critical. And with even more scale, determining whether to sell upstream (enterprise) or downstream (SMB) might prove challenging. Key Takeaways.

Scale 205

Scale Sales Hiring Scaling Sales 205

SaaStr

MARCH 10, 2020

Hiring senior leaders can set companies up to fail and see how sticking with a current, successful model can be the key to hypergrowth. Rely on your success, know you are doing something right and scale faster. We’ve scaled it pretty far pretty quickly. We founded the company five years ago. FULL TRANSCRIPT BELOW.

Scale 195

Scale Sales Hiring Sales Recruiting Scaling 195

SaaStr

AUGUST 10, 2022

Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale. So why did it take so long to grow so explosively?

Sales Hiring 195

Sales Hiring Scale Company Culture Leadership 195

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 70

Scaling Company Culture Leadership Education 70

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

MARCH 26, 2019

How do you scale an open culture? The post SaaStr Podcast #219: Atlassian President Jay Simons on How to Scale an Open Culture appeared first on SaaStr. This podcast is an excerpt of Jay’s session at SaaStr Annual 2019. Missed the session? Here’s what Jay talks about: What is driving growth in the cloud?

Scaling 149

Scaling Cloud Company Culture 149

SaaStr

FEBRUARY 4, 2020

So a playbook on scaling high performance organizations in 30 bit minutes. So big, big scale. The post The Playbook to Scaling High-Performance Teams with Gusto COO Lexi Reese (Video + Transcript) appeared first on SaaStr. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. No big deal.

Scale 176

Scale Underperforming Technical Team Scaling Leadership 176

SaaStr

FEBRUARY 23, 2022

In this special SaaStr Annual presentation, Thomas shares how async communication improves the work experience, enhances company culture, and builds a better business. For example, Loom sends out “welcome” or “congratulations” videos for prospective talent to get to know the company better. .

Scale 206

Scale Company Culture Interviewing Communication 206

SaaStr

MAY 27, 2023

Over time, I realized that fear-based management was simply incompatible with the culture we wanted at Clari. Without a people-first approach, there was no way we could scale to become the company we wanted to be. To be clear, this leader was top-notch, but not a cultural fit. Lesson: Recognize when it’s time to scale.

Technical Review 170

Technical Review Leadership Company Culture Startup 170

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 131

Scale VP of Engineering Mobile Scaling 131

ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth.

Scale 52

Scale Sales Hiring Scaling Sales 52

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Let’s get started. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

APRIL 2, 2023

This thought is usually accompanied by a vague statement like “this person isn’t scaling.” Mistake: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal!

Sales Hiring 252

Sales Hiring Scale Scaling Customer Success 252

Intercom, Inc.

OCTOBER 22, 2020

As he puts it: In the latest episode in our Scale series, Intercom’s Dee Reddy caught up with Nate to learn how to tune in to the voice of the customer, and how a holistic approach to customer experience can be the ultimate brand differentiator. The trick, Nate believes, lies not in radical, overnight changes.

Leadership 218

Leadership AI Scaling Engineering 218

Mucker Capital

SEPTEMBER 7, 2023

In one of the recent Mucker’s Growth Series Webinars, we proudly invited one of the previous MuckerLab Partners, Todd Emaus , a serial founder, author of the book Scale Without Losing Your Soul , and currently a partner at Evolution. The webinar delved into the crucial topic of company culture for early-stage startups.

Scale 52

Scale Company Culture Scaling Leadership 52

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. An outsider will never learn what someone from the inside already knows about your company and culture. So we’ll say it again.

Sales Hiring 168

Sales Hiring Scale Pricing Customer Success 168

SaaStr

OCTOBER 10, 2022

Highspot’s two-day messaging workshop brought together the CEO, head of sales, head of marketing, key lieutenants, and account executives to reimagine the company narrative. . Scale winning behaviors. The opportunity to scale growth is understanding the behaviors of the top of your sales force.”.

Scale 258

Scale Sales Hiring Marketing Venture Capital 258

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different.

Scale 204

Scale Leadership Scaling Customer Success 204

SaaStr

JANUARY 30, 2023

Deel scaled the sales team from two to 250 account executives, but issues with productivity and enablement of the account executives cropped up. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies.

Sales Hiring 216

Sales Hiring Payment Services SaaS Payments Scale 216

Intercom, Inc.

JULY 24, 2018

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. Due to our rapid growth, we needed to scale the team remotely before opening an office.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania.

Scale 192

Scale Artificial Intelligence Technical Review Software Review 192

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So how do you build a hiring machine to get the team to that early scaling phase. So, of course, you all know that to scale. Ticket prices go up March 1st! Hiring is key.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Intercom, Inc.

FEBRUARY 25, 2021

This is Scale, Intercom’s podcast series on driving business growth through customer relationships. What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Empathizing with customers with Annette Franz , on Engati CX.

Scale 211

Scale Consulting Interviewing Customer Support 211

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. I’m in awe of any support team that has been able to keep their heads above water, never mind support and delight thousands of customers at internet scale. We hit a huge milestone as our ARR grew well past $200M. Sharing Intercom’s Values.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

MARCH 5, 2022

Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off. Process is a friend, not a foe, in order to scale. With scale comes complexity, and complexity requires clarity.

Startup 240

Startup Leadership Innovation Scaling 240

SaaStr

JANUARY 3, 2023

As you begin to scale, the gaps on your team can become overwhelming. Scaling a SaaS company past, say, 100 customers, $1m ARR, or even earlier, is as much about making fewer mistakes than it is about going faster, bigger, strong. So they report to someone who can be a more effective boss than you. The #1 you need.

Scale 241

Scale Retention Scaling Revenue 241

SaaStr

NOVEMBER 9, 2023

Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process. My list of some bad ones: Sales: Hiring any reps you wouldn’t buy from. This never works out in the early days. Later, once you have a strong VP of Sales, it’s fine though. A bit more here. Never works out. Crazy quotas.

Sales Hiring 221

Sales Hiring Scale Startup Marketing 221

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 173

Scale Scaling Sales Hiring Cloud 173