Payrix

APRIL 24, 2024

Ian and Andy explore actionable strategies for retaining customers, emphasizing the importance of open-ended questioning and proactive outreach. From a reactive perspective, you’ve got a call center, you got customer service, customer support, you got technical support, where your merchants, your end users are calling in.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

SaaStr

APRIL 9, 2024

What is the end-to-end life cycle, and how do you know these AI models are operating in a trusted and transparent way? That end-to-end model lifecycle needs to be done in a governed and transparent way, so you have a full line of sight to explain the ability of models to come to the decisions they make.

AI 240

AI Outsourcing Services Outsourced Development Government 240

Crafty CTO

FEBRUARY 7, 2023

Yes, I needed to replatform my blog, but I also needed a web presence for my new fractional CTOing entity. The blog needed a new name, but I also working on naming the new entity, and realized it might be possible to find a name that would work well for both. Great question, with a great answer that still costs $0.

CTO Hire 40

CTO Hire New CTO CTO Software Engineering 40

SaaStr

MAY 16, 2024

Search and Email are the Great Gifts of the Internet “I can still send an email, and it’s opened,” Jason says. Some love podcasts, while others prefer blogs. Or you like to read blogs at night, listen to podcasts on your morning run, and browse YouTube during a lull in your day. Now, you’re lucky to get 50 people reading it.

Sales Recruiting 253

Sales Recruiting AI Search B2B Sales Hiring 253

SaaStr

MARCH 6, 2023

Done poorly, it often just ends up a bunch of expensive spam, however. I just wasn’t expecting quite such a strong Yes to that question. And watch if a few percent of them don’t at least open it. We’ve pushed the point that outbound — done right — always works. Make it amazing.

Revenue 261

Revenue Sales 261

SaaStr

MAY 27, 2024

Ask open-ended questions and pay attention to their answers. End-of-fund investments should be treated similarly to start-of-fund investments, and extra investments may not always yield significant returns. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

CTO Hire 182

CTO Hire Development Team Review Software Review Technical Review 182

SaaStr

AUGUST 28, 2021

With SaaStr Annual 2021 now just a month away, and one of the first IRL events in some time — we’re getting a lot of questions from sponsors wanting to know how to get the best ROI from their sponsorship package. Set a goal for amount of meetings that you want to schedule by the end of the event. Booth duty done right… 8.

Social Media 273

Social Media Software Review Engagement Enterprise 273

Buffer Resources

SEPTEMBER 29, 2023

Replace “please let me know / let me know if you have any questions” with a direct question One of the most common phrases I find myself typing in emails is “Please let me know if you have any questions” at the end of my email. “Please let me know if you have any questions.”

ChatGPT 112

ChatGPT Outsourcing Services Systems Review AI 112

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? And to do that, you must ask the right customer satisfaction survey questions. – Avoid lengthy surveys – Use straightforward questions to avoid ambiguity or bias. – Ask relevant questions at the right time.

Underperforming Technical Team 94

Underperforming Technical Team Scaling Onboarding Product Marketing 94

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. It only opens and closes for marginal ones.

Scale 249

Scale Sales Hiring Customer Success AI 249

User Pilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. You can also trigger personalized follow-up questions based on previous answers and localize your survey to reach global audiences. Want to see how it works in practice? Book the demo !

Software Review 96

Software Review Benchmarks Branding Growth Marketing 96

Buffer Resources

MARCH 22, 2023

I’ve written about my conflicted feelings about these very AI writing tools , but I’ve been making an effort to push past my hesitation and add AI into the articles I write for the Buffer blog. So, despite my initial resistance, I went ahead and used AI when outlining and drafting blog posts.

AI 124

AI Artificial Intelligence ChatGPT Interviewing 124

User Pilot

JUNE 7, 2023

This article shows you different types of CES survey templates and examples of questions to include in them. Customer effort score survey questions can include a Likert scale, a numeric scale, smiley faces , and a follow-up open-ended question. Choose your CES template: one question scale or include a follow-up.

Onboarding 89

Onboarding Scaling Customer Support Branding 89

User Pilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. Which question(s) will draw better responses? In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. What is a good survey question? Where do you begin?

Scale 97

Scale Market Research Scaling Churn 97

User Pilot

AUGUST 5, 2023

You can convert NPS passives into promoters with the following strategies: Ask open-ended follow-up questions with NPS surveys to understand the reasons for customer dissatisfaction. Ask an open-ended Net Promoter Score question Asking an open-ended question helps you dive deeper into customer sentiment.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

AUGUST 14, 2023

And how should you ask your questions to ensure that you’re collecting the right data? Which determines if you’ve achieved product-market fit by asking customers how disappointed they would be if they could no longer use your product There are eight customer satisfaction survey examples, including: The rating-scale survey questions.

Scale 93

Scale SaaS Payments Payment Solutions Payment Services 93

User Pilot

MAY 31, 2023

Close-ended questions offer predefined answer options and provide structured data for quantitative analysis. Open-ended questions collect qualitative data by allowing respondents to express their thoughts, opinions, and experiences freely. Creating close-ended survey questions in Userpilot.

Data Analysis 96

Data Analysis Scaling Artificial Intelligence Data 96

User Pilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Scale 87

Scale User Experience Underperforming Technical Team Scaling 87

User Pilot

MARCH 29, 2023

A smiley survey question may include either of 3 answer options: emojis only, open-ended questions , or close-ended questions. Make the most of your smiley face surveys by asking clear and easy-to-understand survey questions , using understandable rating scales, and always closing the feedback loop.

Scale 98

Scale Social Media Scaling Onboarding 98

SaaStr

MAY 7, 2023

We’ll host it dockside in the open air right at Tobacco Docks and kick-off Europa with bubbles and bar bites. UiPath, Braze, Rippling, Loom & Zapier: Don’t Miss Hero SaaS Companies on Tuesday Doors open bright and early at 8AM Monday with core content starting at 9AM and going all day long.

Venture Capital 232

Venture Capital Banking Benchmarks Scaling 232

Buffer Resources

JUNE 9, 2023

We’re in a very fortunate position at Buffer where we always have an amazing group of people who apply when we post job openings. We initially wanted to leave the Content Writer role open for two weeks to receive applications but decided to shorten it to one week because of the incredible response we received.

Social Media 86

Social Media AI Interviewing Data Analysis 86

SaaStr

FEBRUARY 20, 2020

Ask for open-ended questions at the end. View original question on quora. Answer 100 support tickets. Do at least 4–5 stints on support. Ideally, more. Start a weekly webinar for existing customers AND prospects — and listen. Ask the sales team to force rank their Top 10 feature requests.

Customer Success 240

Customer Success Data Sales 240

User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner.

Market Research 98

Market Research Scaling Branding Social Media 98

SaaStr

APRIL 26, 2023

Always keep questions open-ended. Some VoC survey questions you might ask are: What was going on in your life that caused you to start looking for a solution? A handwritten thank you note or letter in the mail has a 300% better open rate than one that isn’t handwritten. You don’t want to give people answers.

Scale 232

Scale Strategy Marketing Education 232

SaaStr

MAY 17, 2024

Some questions they asked themselves were: What is the urgent and important customer problem to solve? You can’t plan yearly here, and he couldn’t confidently tell you what would happen at the end of the year. Then, two months later, there were open-source LLMs that were just as good, and they could build everything on top of them.

Scale 253

Scale Technical Review Sales Hiring Artificial Intelligence 253

SaaStr

JUNE 19, 2023

That’s an open question for the ages. A bit more here: The 3 Types of Day 1 Pricing: Low End of Normal. More here: If You’re Going to Do a SaaS Start-Up … You Have to Give it 24 Months | SaaStr Bad investors really can hurt you. How much value do VCs add? A bad VC will tell others not to invest. And Anchor High.

Scale 230

Scale Pricing Innovation Revenue 230

SaaStr

JULY 21, 2021

Secrets to a solid interview: 1/ Interview your heroes 2/ Do an hour of research 3/ Write out 5 great questions + 5 back-up questions 4/ Listen, and ask +1 follow-up question on the great responses 5/ Share questions ahead of time. 3/ Write out 5 great questions + 5 back-up questions. Listen more.

Interviewing 287

Interviewing Content Marketing Startup Marketing 287

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. One topic of survey questions to ask is about general research. This next set of questions will help you understand user sentiments: How was your onboarding experience ? Why did you choose us?

Onboarding 97

Onboarding Churn SaaS Management 97

Backlinkfy

FEBRUARY 8, 2019

Yes, guest blogging may also act as an advertisement for your own site, and a link included with your guest post may send some traffic your way. You want your guest blogging to put your content in front of a significant new audience. Promising sites that you want to guest blog on will get plenty of traffic.

Scale 40

Scale Entertainment Engineering Advertising 40

Buffer Resources

APRIL 11, 2024

” This question is instinctual because few donors will readily give to support a software purchase. What’s your most popular newsletter or blog?   Email marketing platform reports (varies): How many people are opening and clicking your emails, and which emails are most popular. They automate repetitive tasks.

Technical Review 116

Technical Review Startup Social Media Marketing 116

User Pilot

FEBRUARY 28, 2023

All good feedback forms will share some common best practices : keep your questions simple, use a combination of open and closed questions, ensure you’re not letting bias skew your survey questions, and utilize both active and passive surveys. Combine closed and open questions in customer feedback forms.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

AUGUST 14, 2023

Various types of survey bias include non response, sampling, confirmation, social desirability, extreme response, neutral response, question order, reporting, and survivorship biases. Avoid biased questions, ask fewer questions overall, include open-ended questions, and properly segment respondents before running surveys.

Underperforming Technical Team 81

Underperforming Technical Team Scale Technical Review Systems Review 81

User Pilot

JUNE 14, 2023

You want to ask the right questions in the right way to extract meaningful user sentiment insights. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions. Crafting an effective product feedback survey requires careful consideration.

Scale 98

Scale SaaS User Experience Market Research 98

Buffer Resources

JUNE 19, 2023

The first article from Buffer about AI went live in May 2022 to answer the question, “ Should you be using AI for content creation? Our interest in AI has only grown since then, as ChatGPT went public, we published several articles mentioning AI on the blog, and we launched an AI Assistant.

AI 132

AI Social Media ChatGPT Interviewing 132

User Pilot

JUNE 20, 2023

Types of survey data Surveys allow you to collect multiple types of data when you ask specific questions. You can use Userpilot to collect quantitative data from close-ended questions like the one below. Creating close-ended survey questions in Userpilot. Creating open-ended survey questions in Userpilot.

Data 90

Data Scale User Experience Underperforming Technical Team 90

Neil Patel

DECEMBER 21, 2021

Inclusive content is any form of media (such as a blog post, a video, an image, etc.) When it comes to blog posts, that means the words do not hurt or divide, the images represent as many different people as possible, and the structure makes the content as accessible as possible (through clear fonts, image alt tags, etc).

Content Marketing 132

Content Marketing Advertising Branding compliance 132