SaaStr

FEBRUARY 27, 2023

In 2019, the founding team at Storyblok set out to create a content marketing solution that worked for everyone—developers and marketers alike. Storyblok’s CEO, Dominik Angerer, and VP of Operations, Lydia Kothmeier, discuss how they achieved these feats in just a few years.

Scale 211

Scale Sales Hiring Sales Recruiting Scaling 211

Sales Hacker

MARCH 8, 2024

Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships. Early-bird tickets expire next week.

Scale 93

Scale AI Search Social Media AI 93

SaaStr

SEPTEMBER 17, 2020

Director+ of Sales at Slack / Zoom / DropBox / Pick Your Brand Name SaaS Company. Because it’s not ARR growth or even an IPO alone that determines if a VP of Sales him or herself is great. It’s really how well they did based on a situation. And there were probably 100+ RVPs of Sales at that point. Or just lucky?

Sales Recruiting 306

Sales Recruiting Sales Hiring Sales Interviewing 306

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Interested in what our most popular episodes were last year?

Scale 266

Scale Sales Hiring Scaling B2B 266

SaaStr

FEBRUARY 25, 2021

Ah the VP of Sales. The first post is What a Great VP of Sales Actually Does. So you expect the right things, and hire your rockstar at the right time to do the right things. The second post is a script for you to use (and modify as you see fit) – 10 Great Questions to Ask a VP Sales Candidate. The toughest hire.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

ChurnZero

DECEMBER 29, 2020

Isolating at home felt like being stuck in your own glass case of emotion. Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. (Though more often than not, we ended up with the gross strawberry cream flavors.).

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

NOVEMBER 22, 2020

Building a stage-specific team. #1 Is your product sound, and does it solve a big problem for customers, enough for you to scale? Once you figure that out, you can expand your scope. . Review your customer’s problem journey at pre and post current stages. Can your product solve more of their problems?

Scale 317

Scale Scaling Technical Review Systems Review 317

SaaStr

FEBRUARY 15, 2022

E.g., Sales +Marketing Expenses < First Year ACV = Success ? One you may not have heard but it’s a good one — is Hire One Customer Success Manager for every $2m in ARR. If you haven’t hired a Customer (or Client – same thing ) Success Team before, it can be confusing to start. More on that below.

Scale 255

Scale Customer Success Sales Hiring Scaling 255

SaaStr

MAY 6, 2021

You might never have considered a Chief Revenue Officer (CRO) because it’s not been a common role until very recently, and because you might not have the kind of revenue that needs its own manager. If you’re a company that has a 100% sales-driven business model, it makes sense to hire a big-deal revenue person. Is a CRO right for you?

Sales Hiring 259

Sales Hiring Sales Recruiting Interviewing Revenue 259

SaaStr

OCTOBER 15, 2020

Whether you just scored your Series A or are about to go public, there’s no reason to waste precious capital on tasks that could be automated. No AI solution will understand your brand tone better than your marketing team, and you’d be taking a huge leap of faith if you let bots write your code. 1 Sales tax.

Business 324

Business AI Search Marketplace as a Service compliance 324

SaaStr

MARCH 18, 2022

When you have a customer-centric culture, your business has a greater chance of growing and thriving. But how can businesses create spaces for customers to engage in productive dialogue? . Maya Colato, Vice President of Customer Experience at Mapistry, outlines how you can build a successful Customer Advisory Board. .

Sales Recruiting 245

Sales Recruiting Enterprise Onboarding Investment 245

SaaStr

APRIL 12, 2021

The biggest mistake folks make when they go to hire a VP of Sales is hiring a top AE that's never really built a team. But it does not remotely prepare you to be a VP of Sales on its own. Because the perfect candidate, even if they really exist, isn’t going to join your start-up. Not at your stage at least.

Sales Hiring 333

Sales Hiring PayPal Growth Hacking Startup 333

Buffer Resources

OCTOBER 24, 2023

But, during my day job, I noticed that quality content (blogs and web copy readers would actually engage with) was missing from most service offerings.  After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team.  I never thought I’d own a business.

Outsourcing Services 115

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 115

SaaStr

JUNE 22, 2021

Few things are more 1 + 1 = 3 that when a VPS and a VPM are truly a great team. The other day I saw a VP of Sales flame out and resign with no notice from a SaaS company doing $10m ARR growing quickly. Not only were they not remotely aligned on anything, clearly they weren’t even communicating.

Sales Recruiting 306

Sales Recruiting Scale Sales Hiring Revenue 306

SaaStr

NOVEMBER 29, 2020

family, but for many of your team, it’s more than just the best way to pay the rent. It’s happened to me, and I think for whatever my faults, I have a pretty high EQ and am a half-decent manager. It’s happened to me, and I think for whatever my faults, I have a pretty high EQ and am a half-decent manager.

Part-Time VPE 278

Part-Time VPE Sales Hiring CTO Hire Scale 278

Sales Hacker

MARCH 1, 2024

How do you make it work for you? Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

SaaStr

JUNE 17, 2023

We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products. These high-profile transactions illustrate how despite market fluctuations, substantial investments continue to pour into promising SaaS companies.

Venture Capital 234

Venture Capital Scale Technical Review Software Review 234

SaaStr

DECEMBER 11, 2021

Scaling your product from one specific use case to an enterprise offering with multiple features is a daunting task. You need to consider your existing customers, your total addressable market (TAM), your employees, and how you envision the future of your product. Don’t neglect your existing customer base.

Scale 263

Scale Cloud Scaling Interviewing 263

Sales Hacker

JANUARY 31, 2022

Too many sales teams, though, are continuing to use the same general tactics they used pre-2020. While we’re not yet able to claim victory over the pandemic, it’s time sales leaders think about what B2B sales might look like in a post-COVID world. We’ve witnessed a fundamental shift in how we all communicate at work.

Communication 108

Communication B2B Leadership Construction 108

User Pilot

JULY 23, 2023

With the right go-to-market team, your new launches won’t suffer unnecessary delays and you can increase adoption but focusing on the right things. Putting up a GTM team can be daunting, especially because you need to hit the sweet spot between just enough roles and too many people on the deck. But it’s not that easy.

Marketing 80

Marketing Customer Lifetime Value SaaS Advertising 80

Sales Hacker

JULY 11, 2022

??Want to write sales emails like a pro? Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. Would it be worth connecting with the team to share more? Subject: RE: follow up.

Scale 79

Scale Travel Scaling Growth Marketing 79

SaaStr

MARCH 4, 2021

And as soon as you get your MSP (Minimum Sellable Product) out the door, and you’ve got your first 10 customers under your belt — you’re probably going to want to hire a VP or Head of Marketing to help you get more leads in, manage the process, and help get the word out. All good stuff. Why’s that?

Sales Hiring 357

Sales Hiring Scale Marketing Branding 357

SaaStr

MAY 14, 2020

What's your top tip for keeping morale up on the team? Everyone is adjusting to remote work under really difficult circumstances. “Hire people with same values, always tell the truth and consistently put your own personal needs after theirs. I’ve had team members for over 20 years.” — Jason ?InItTogether?

Sales Hiring 257

Sales Hiring Communication SaaS Company Culture 257

Intercom, Inc.

JANUARY 16, 2020

Andrey and his team are finding out. So too are teams of every discipline across the globe who are embracing Miro as a collaborative tool unlike any other – a vast canvas for them to create and share ideas. We hear how sharing the pain that your customers experience is key to understanding it. Short on time?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

JANUARY 24, 2022

I simply couldn’t get them to even remotely tie to his presentation deck. But in SaaS, once you even get to about $2m ARR — it’s time to get your finances in order. You may blow a financing round, get your cash runway wrong, or at least, freak your investors out if you don’t. Your focus expands.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

SaaStr

JANUARY 28, 2020

And what am I missing from your journey. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. The panel discussed navigating a future recession, building great office culture, app exhaustion and more. Join us at SaaStr Annual 2020.

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. So what is it about these SaaS sales reps that differentiates them from the rest? What do they know about the industry that mediocre sales reps don’t?

Scale 224

Scale SaaS Sales Sales Funnel 224

SaaStr

DECEMBER 1, 2021

Software is becoming a reflection of our everyday lives, with many of the highest-traffic categories in video conferencing, cryptocurrency mining, marketing automation, and project management software. The trends indicate that there is an influx of spending on solutions that make remote work more simple.

Software Review 260

Software Review SMB Enterprise Software 260

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. In 2024, these three skillsets will give CS individual contributors and their teams an edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

SaaStr

SEPTEMBER 24, 2019

InVision is a software platform that’s built for design teams that are building remarkable digital applications and digital experiences, and it’s used to collaborate with product and engineering organizations as well. We don’t say distributed or remote. Want to see more content like this? Seth Shaw | CCO @ Invision.

Sales Hiring 178

Sales Hiring Scale Technical Review Sales Recruiting 178

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. Learning management system (LMS) platforms.

Engagement 104

Engagement Onboarding Artificial Intelligence Social Media 104

Nimble - Sales

DECEMBER 16, 2019

Managing a remote team of employees doesn’t come naturally to most people. How can you oversee a group of diverse individuals located in different areas but are working on the same goal? The post 6 Tips to Successfully Manage Your Remote Sales Team appeared first on Nimble Blog.

Management 81

Management Sales Communication Business 81

SaaStr

JUNE 19, 2020

Guru is the knowledge management solution that delivers the information you need when and where you need it. Guru lets your team capture information instantly, wherever it surfaces, Slack, Gmail, Salesforce, Microsoft Outlook and Teams, and more, without ever leaving their workflow. This podcast is sponsored by Guru.

Development Team Review 163

Development Team Review Software Review Management SaaS Payments 163

ChurnZero

NOVEMBER 4, 2022

Discover the lessons these three SaaS CEOs have learned from leading customer-centric businesses through an economic slump, and how you can apply them. To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news.

Customer Success 98

Customer Success Scale SaaS Finance 98

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? CSM role duties may vary by company.

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Popular product usability testing methods include guerilla testing, unmoderated remote tests, lab testing, and five-second tests. Book the demo to see how.

User Experience 94

User Experience Sales Recruiting Scale Interviewing 94

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. Within four years there, we grew from 10 to 100 people and I progressed from being an intern to leading the Engineering team.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118