SaaStr

MAY 3, 2023

Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. During a bi-annual survey, one employee gave Nick feedback that they wished all leaders would live up to the company’s values. While most of the feedback was positive overall, that stuck with him.

Sales Hiring 174

Sales Hiring Scale Pricing Customer Success 174

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Customer feedback reveals areas for improvement and solutions to boost satisfaction. Userpilot is a product growth platform with analytics, feedback, and engagement features. To prevent it.

Retention 75

Retention Metrics Strategy Scale 75

SaaStr

NOVEMBER 12, 2020

Because every investor in the world writes lengthy posts on How to Have a Great Board Meeting. How to Have a Great Pre-Board Meeting. How to Have a Great Board Meeting Week. But how can you make Board Meetings work for you as a founder — especially if you are early stage and don’t have to have them yet?

Investment 348

Investment Engineering Management Company Culture 348

SaaStr

NOVEMBER 22, 2020

This will create use cases you can use to expand into adjacent organizations. All of this will help create value and return on investment capital. How do you stand out from the pack and grow despite plenty of competitors? . The four key pillars he lays out are: Product market fit & expansion. Competitive differentiation.

Scale 311

Scale Scaling Technical Review Systems Review 311

Blulogix

MARCH 21, 2024

Establishing Valuable Feedback Loops: Structured Feedback Channels: Create formal channels for customers to share their experiences, concerns, and suggestions. Actionable Insights: Use customer feedback to drive continuous product and service enhancements.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. Incorporate both active and passive surveys for two-way feedback collection. Follow up on customer feedback and close the loop. Follow up on customer feedback and close the loop.

Social Media 91

Social Media Scale Artificial Intelligence AI 91

Blulogix

FEBRUARY 15, 2024

How to Harness the Power of Digital Market Dynamics for Product Innovation By BluLogix Team Innovating Subscription Offerings in the Agile Digital Landscape The digital marketplace is an ever-evolving ecosystem, characterized by rapid changes in technology, consumer behavior, and competitive landscapes.

Innovation 52

Innovation Marketplace as a Service Tiered subscription models AI Search 52

User Pilot

MARCH 23, 2023

Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Want to see how it works in practice? How to calculate NPS. Keep reading!

Software Review 86

Software Review Benchmarks Branding Growth Marketing 86

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

Systems Review 84

Systems Review Social Media Technical Review Software Review 84

Panintelligence

APRIL 3, 2024

In a recent webinar with industry experts, we uncovered four key steps to successfully leveraging AI—which we'll dive into in this blog post. They're not necessarily creating great experiences internally or externally, and that's not creating confidence or trust in AI. Prefer to listen? Find the recording below.

AI 59

AI CTO Coach Scale Cybersecurity 59

ChurnZero

DECEMBER 29, 2020

Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything. Top 10 Blog Posts from 2020. 2020 was a real mixed bag of emotions. Some of us slowed down.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Primary navigation gives users immediate access to the main sections of a website or application.

User Experience 97

User Experience Pricing Engagement Mobile 97

User Pilot

JANUARY 8, 2024

This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 100

Acquisition Strategy Social Media Underperforming Technical Team 100

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

SaaStr

FEBRUARY 21, 2023

PST for those of you who want to connect with SaaS experts — Growth Advisor at FastSpring and Director of Growth at Planday, Frederic “Fred” Linfjard shares his insights on how to evolve from a sales-led to product-led GTM strategy constructively. So how do you go toward PLG after you’ve already scaled the company through an SLG motion?

Scale 184

Scale Strategy Marketing Sales 184

User Pilot

MAY 22, 2023

Creating customer empathy maps to capture what the user says, thinks, feels, and does. Customer feedback data at various touchpoints and later close the feedback loop by analyzing feedback and taking action. How to build a CX strategy? Let’s start! What is a customer experience (CX) strategy?

Strategy 76

Strategy SaaS AI Search Customer Support 76

User Pilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

Scale 83

Scale Management Technical Review Onboarding 83

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? 1 Understand How to Win in the Age of the Customer. Let’s consider how much of our personal behaviors have changed over the last fifteen months. Buyers have much more access to information than sellers.”. Subscribe. #3

Scaling 246

Scaling Enterprise Company Culture Interviewing 246

SaaStr

OCTOBER 24, 2022

WorkOS CEO Michael Grinich, Developer Success Manager Betsy Calender, and VP of Developer Experience Zeno Rocha share how to price your product for developers, how to market it to developers, how to how to support them as they scale and use the products. So selling, marketing and supporting them should be different too.

Underperforming Technical Team 180

Underperforming Technical Team Outsourced Development Development Part-Time VPE 180

Totango

FEBRUARY 11, 2022

Then, we’ll walk you through three steps for creating a solid customer experience strategy. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades.

B2B 107

B2B B2C Technical Review Systems Review 107

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Systems Review 87

Systems Review SaaS Scale Technical Review 87

Casey Accidental

APRIL 13, 2021

As a product leader with a background in growth, it’s surprising how much what I actually end up working on is product/market fit. Product people should only be focused on growth i.e. connecting people to the value of a product once they’ve confirmed the product is delivering value. It’s not very actionable advice.

Product Marketing 145

Product Marketing Marketing Scale Retention 145

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided. If you’re looking for answers, you’re in the right place.

Payment Methods 69

Payment Methods Scale Payment Services Sales 69

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. But knowing how these steps work is not the same as making it happen, and we think we know why.

Retention 281

Retention Metrics Scale Startup 281

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. How do you actually go about implementing AI within your app? Hence, AI customer experience uses artificial intelligence to create memorable and positive experiences they will love.

Artificial Intelligence 83

Artificial Intelligence AI SaaS Payments Payment Solutions 83

User Pilot

AUGUST 16, 2023

Measure retention to understand user behavior and how many users are completing adoption. Use loyal users and growth loop strategies to bring in new users. Userpilot can help you to collect user feedback on your product via surveys without any code. Introduce new features to continuously provide value.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

User Pilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. Creating a minimum-viable onboarding process with in-app guidance. Collecting customer feedback and closing feedback loops.

Customer Success 94

Customer Success Management SaaS Technical Review 94

User Pilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. What is a customer engagement solution?

Engagement 98

Engagement Software Review SaaS Onboarding 98

Intercom, Inc.

MARCH 26, 2018

Depending on how often your product teams ship new features, you might have to be comfortable with a certain level of out-of-date material while you focus on the most important changes. Your article will still show your customers how to “Save” their work, in the right place, even though it might look a little different.

Education 190

Education Customer Support Branding Management 190

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. One surefire road to customer churn is the customer not knowing how to use the product. We all know customer retention is more important than ever.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

Intercom, Inc.

SEPTEMBER 6, 2022

By shrinking the size of each step, we tighten the feedback loop and set ourselves up to learn and adjust much faster if we need to. Large changes are hard to understand, and harder to debug. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. Managing complexity.

Systems Review 138

Systems Review Engineering Investment Data 138

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. What is Net Promoter Score (NPS)?

Scale 91

Scale Retention User Experience Strategy 91

SaaStr

NOVEMBER 8, 2023

“I don’t know about you, but I fail a lot,” Nick Mehta, CEO of Gainsight, says as his opener at SaaStr Annual 2023. In SaaS, we talk a lot about hyper-growth, uber-successful companies, but many founders, including hyper-growth founders, make mistakes over and over. In this talk, Nick shares his top 10 failures as a CEO while getting to $200M ARR.

Scale 236

Scale Sales Hiring SaaS Scaling 236

User Pilot

MARCH 13, 2023

What better way to gather customer feedback ? There are several key steps: start with a clear goal, build your survey, segment your users and send them relevant surveys, gather data, prioritize and deliver new features, and remember to close the feedback loop to keep your loyal customers happy. How easy is our product to use?

Onboarding 89

Onboarding Churn SaaS Management 89

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Scale 92

Scale SaaS User Experience Market Research 92

User Pilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. The key benefits of product design testing include a better understanding of user needs and how to satisfy them. Qualitative user feedback surveys help you discover the ‘why?’ Want to see how Userpilot helps teams with product testing? Are you ready to dive in?

Interviewing 98

Interviewing Onboarding Engagement Development 98

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? Let’s get down to the nitty-gritty and learn how to perform user analysis. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn.

User Experience 92

User Experience Underperforming Technical Team Churn Retention 92