User Pilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Don’t custom code – use the right knowledge base software. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

Subscription Flow

MAY 9, 2024

Running an Ecommerce store takes a lot: not only do you have to ensure that you sell top quality products, you also need to invest in having a robust marketing department that keeps your potential customers aware of the products’ existence. In this blog, we will address this issue, firstly going over the E-commerce Checkout process.

Payment Methods 92

Payment Methods Payment Services Payment Solutions Payments 92

Blulogix

APRIL 11, 2024

This blog post covers the best practices for mastering channel business management, highlighting the importance of establishing clear processes and guidelines for a fruitful collaboration with channel partners. Are you looking to enter new markets, reach specific customer segments, or enhance your service offerings?

B2B 80

B2B Subscription Payment Features Scale 80

SaaStr

DECEMBER 11, 2020

But, with up to 1 million ISVs crowding the $528 billion cloud services market by 2027 , vying for the most strategic route to meet your customers’ demand depends entirely on how well an ISV navigates the ins and outs of channel sales. Progressing on the road to channel proficiency. appeared first on SaaStr.

Scale 281

Scale Scaling Marketplace as a Service Cloud 281

SaaStr

MAY 17, 2024

Tamar Yehoshua, former CPO at Slack and Partner at IVP, Anneka Gupta, CPO of Rubrik, and Noam Lovinsky, CPO of Grammarly, share practical advice from the trenches so you can build great products and great teams all at once. Some questions they asked themselves were: What is the urgent and important customer problem to solve?

Scale 231

Scale Technical Review Sales Hiring Artificial Intelligence 231

Totango

MAY 17, 2024

Economic pressures are compelling companies to rethink their strategies, with a heightened focus on both acquiring new business and nurturing existing customer relationships to drive revenue growth. This juncture is a serendipitous moment for AI to take a prominent role in how businesses drive growth and accelerate impact for customers.

Innovation 89

Innovation AI Underperforming Technical Team Scale 89

SaaStr

JULY 25, 2023

It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space. It brings together industry leaders, innovators, and customers to showcase the latest products and technologies. It explores strategies for retaining and expanding customer relationships.

ChatGPT 213

ChatGPT AWS SaaS CTO 213

ChurnZero

DECEMBER 27, 2019

Feeling a bit nostalgic , we practiced our own self-reflection to create a curation of our proudest accomplishments this year. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 . That’s 2019 for you. .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

How To Buy Saas

APRIL 15, 2024

Companies providing software as a service are under intense pressure to innovate since the global market for cloud services is projected to reach about $680 billion in 2024. Now is the time to delve into the tactics and guidelines that will put you ahead of the competition and allow you to provide outstanding service to your customers.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Now let’s discuss the benefits of using a SaaS subscription services billing platform in your SaaS company: 1.

SaaS Payments 80

SaaS Payments Payment Services Payments Payment Solutions 80

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 105

Customer Success Scale Systems Review Software Review 105

Buffer Resources

JANUARY 15, 2024

With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement, helpful, engaging B2B content is a north star B2B marketing teams must strive for. Tough question. Interview them. Learn their language.

B2B 115

B2B Technical Advisors SaaS Payments Underperforming Technical Team 115

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. In times like these, we could all use friends, supporters, collaborators.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Buffer Resources

MAY 2, 2024

Simon Sinek’s work on what moves people to deliver their best work is based on research about the power of positive emotions.  Your “how” is all about the practical steps you’ll take to realize your goal.   See how straightforward and practical the “What, Why, How” model is?

Payments 78

Payments Payment Methods Social Media AI Search 78

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Promoting CS thought leaders.

Customer Success 117

Customer Success Technical Review Social Media Underperforming Technical Team 117

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Ramli John’s best practices on user onboarding.

Technical Review 97

Technical Review Onboarding Mobile Retention 97

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 115

Enterprise Revenue Scale Innovation 115

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 101

B2B Social Media Market Research Customer Success 101

User Pilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? User onboarding best practices for SaaS – Yaakov Carno. Yaakov’s User Onboarding Best Practices for SaaS: Understanding users and their pain points is essential for designing successful onboarding experiences. What is its goal?

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

MAY 5, 2023

A self-service customer experience has no downsides. On the customer side, it provides a seamless experience that empowers customers to use your product without any friction. And on the business side, It can help you reduce support costs, improve customer loyalty, boost product adoption, and drive revenue growth.

SaaS 98

SaaS AI Onboarding Machine Learning 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. You’ll also find techniques for collecting feedback and best practices to ensure everything goes well.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

Scytale

APRIL 29, 2024

To understand the scope and process of SOC 2 , you need to be familiar with the Trust Service Principles (TSP). SOC 2 Trust Service Principles and Categories The Trust Service Principles are a set of principles for assessing the risk and opportunities associated with the information security of an organization. Just get it!

compliance 52

compliance Finance Data Business Model 52

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

Blulogix

NOVEMBER 8, 2023

With the shift from one-time software licenses to subscription-based models, businesses and consumers have become accustomed to the idea of paying for technology services on a recurring basis. This model allows customers to pay for technology services based on their actual usage. However, these models have their limitations.

Technology 52

Technology Pricing Payment Features Subscription 52

The Marketing & Growth Hacking Publication

FEBRUARY 11, 2019

Credit: Nethority Apart from the social media boom, if there’s anything in the 21st century that has catalysed our transition to the internet, it is blogging. Bearing that in mind, many websites have a blog section to engage users and solve their queries. At the end of the day, what attracts readers is relatable content.

Social Media 40

Social Media Growth Hacking Entertainment Trends 40

Blulogix

DECEMBER 21, 2023

UBP + AI: The Dynamic Duo of Customer-Centricity Imagine a future where UBP becomes a living, breathing entity, learning from each customer’s unique usage patterns and tailoring pricing accordingly. AI will analyze customer behavior, predict future usage, and offer personalized discounts and incentives in real-time.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Neil Patel

AUGUST 19, 2021

A study by Hinge Marketing found accounting and financial service firms were the slowest growing of all professions studied. Clients can find you through social media or blog posts, learn more about you, and decide you’re the best accountant for the job. Why Should Certified Public Accountants Advertise Their Services?

Strategy 145

Strategy Marketing Sales Hiring Scale 145

User Pilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. This navigation style works best when there’s a wide array of content that can be categorized into groups or hierarchies. Shopify’s huge combined menu.

User Experience 105

User Experience Pricing Engagement Mobile 105