SaaStr

MAY 25, 2020

“We added slack for customer support and on boarding” — Adam Livesay, founder, Elevat. The amount of time companies waste negotiating and forcing people to buy unneeded licenses to “get the best price” is without question the least favored part of the buying process for the customer. “Simplicity.

Sales Hiring 340

Sales Hiring Sales Outsourced Development Technical Review 340

SaaStr

JANUARY 23, 2023

But the SaaS-savvy customer of today does not fit into the current rigid, outdated sales process. SaaS companies must adapt and develop a future-proof sales model that delivers answers and solutions to what customers are looking to buy. Today, your prospective customer spends over 50% of their time on independent research.

Management 173

Management SaaS Social Media Innovation 173

SaaStr

JUNE 23, 2023

Usually, in the first few discovery questions. While a little good-natured harassment between competitors is always a good time, should competitors stick to their strengths and not mention each other to customers or play on the negatives about another company to gain an advantage? Few things build up trust faster than that.

Mobile 187

Mobile Branding Sales Business 187

SaaStr

JUNE 17, 2019

So your prospects and customers are veterans. Leads initially do discovery on their own. They check out your blog. That trick customers into contracts that are bad for them. View original question on quora. And the average SMB buyer has already purchased 50+ apps. The ideal flow is: Marketing generates awareness.

Enterprise 171

Enterprise B2B Sales SMB 171

SaaStr

NOVEMBER 30, 2020

A few weeks of discovery of a potential vendor or two, a few demos, internal discussion, and planning. These often take a few months of discovery and some formal vendor comparison. But behind the scenes, there usually was a year or more of work on the customer side getting to that point. A $20k-$50k deal often takes 2–3 months.

Sales Hiring 273

Sales Hiring SaaS Enterprise Pricing 273

User Pilot

FEBRUARY 9, 2023

Is it the same as product discovery? If you’re after answers to these questions, we’ve got you covered! Product discovery helps teams achieve the product-market fit , while product optimization focuses on small changes to the user experience that increase the product value. What is product optimization?

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

User Pilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). What is a customer onboarding call?

Onboarding 105

Onboarding Scale Customer Success Scaling 105

SaaStr

FEBRUARY 19, 2021

There’s no question Zooms are much, much more efficient than meeting in person. You can hear the SVP of Sales of Salesforce itself sharing just how many most customers they now get to connect with, now that they don’t have to travel. First, I literally never lost a customer I actually visited in person. 5 times more!

Travel 157

Travel Sales SaaS Customer Success 157

Buffer Resources

JANUARY 20, 2023

A product launch can generate a lot of conversations with our customers. We want to be ready to handle that ticket volume, quickly answer any questions about any nuance of the new feature, and effectively channel feedback to the product teams that built it.

Technical Review 109

Technical Review Engineering Customer Support Communication 109

SaaStr

MAY 27, 2021

Although, in consultations with founders of many of these SaaS companies, I’m often caught by surprise to learn that they’ve made upward of a dozen hires, but zero are for customer-facing roles. By the time someone like me questions a founder’s hiring strategy, inbound leads have already fallen to the floor.

Sales Hiring 181

Sales Hiring Scale Venture Capital Sales 181

Totango

AUGUST 5, 2022

Asking the right questions is key to effectively using this powerful customer success tool. A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs. Questions about the client’s budget. What Is a Client Onboarding Questionnaire?

Onboarding 86

Onboarding Technical Review Software Review B2B 86

SaaStr

JANUARY 5, 2024

Those buckets of coachability, hunger, organization, and the ability to navigate change all have specific questions that roll up to that need. Ashley has hired over 1,000 SDRs in her career, and there’s one question she always asks: Do you love to win or hate to lose more? Those are the people she wants to hire.

Sales Hiring 253

Sales Hiring Sales Recruiting Scale Outbound Sales Team 253

User Pilot

JANUARY 26, 2023

What do you need customer empathy for? If you’re after the answers to these questions, you’re in the right place, because that’s exactly what this article explores! Customer empathy is not limited to empathy in customer service. What is customer empathy? How does it contribute to product success?

Interviewing 98

Interviewing User Experience Development Management 98

ChurnZero

MARCH 22, 2022

Nowadays, marketers are hyper-aware of the importance of the customer journey and creating an intuitive user experience. In most cases, however, there are still plenty of opportunities to streamline the process and reduce customer friction. . Identifying customer friction points. Purchase friction. Post-purchase friction.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

Neil Patel

AUGUST 19, 2021

Clients can find you through social media or blog posts, learn more about you, and decide you’re the best accountant for the job. Brand awareness: Almost 92 percent of people use Google to answer their most pressing questions. Create a Blog for Your Website. Your blog posts will rank on search results.

Strategy 145

Strategy Marketing Sales Hiring Scale 145

User Pilot

JULY 17, 2023

This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

User Pilot

JULY 31, 2023

If you’re looking for the answer to this question, you’re in the right place! TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. What is Pendo?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Continuous product discovery is necessary to keep up with the changes in user and market needs. What’s more, customers need to view the product as a solution to their problems.

Management 98

Management SaaS Metrics Retention 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JANUARY 12, 2023

Enhanced user engagement helps to: Increase your base of loyal customers. Increase customer retention rate. Use an onboarding checklist to engage new customers. Drive feature discovery with contextual tooltips. Celebrate customer success. Reward loyal customers. Improve overall profitability.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. This can be a valuable differentiator that attracts more customers. It also removes friction , reduces churn , drives adoption , and improves customer loyalty. Make inclusive design a part of the continuous discovery process. What is inclusive product design?

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

FEBRUARY 28, 2023

Adoption is essential because it drives customer success and increases engagement. Faster adoption also improves the onboarding experience and reduces customer churn. Personalize the customer journey from the start by collecting data using welcome screens and personalizing their first-time user experience.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

FEBRUARY 15, 2023

As an experienced product manager, you might be questioning whether there’s any such thing – usually, you want to run away from friction as fast as you can! Not all friction halts the customer experience or hampers the conversion process. Good friction? Let’s dive in! Use welcome messages to capture key information.

SaaS Payments 98

SaaS Payments Payment Methods Payment Services Payments 98

Buffer Resources

APRIL 22, 2024

This guide takes into consideration these common questions faced by one-person businesses. For example, if you create a blog post, flip the same content into a 10-tweet thread covering the biggest takeaways from the article. Which social platforms should you choose? What should you post? How can you streamline the process?

Social Media 104

Social Media Scale Growth Hacking Headcount 104

Sales Hacker

JULY 26, 2023

We all know it’s tedious to update the CRM with every customer interaction. ChatGPT helps me draft emails, answer clients’ questions and get competitor analysis. is probably the question you have right now. ChatGPT can dig out information about your ICP , helping you understand and target your customers better.

ChatGPT 76

ChatGPT Scale AI Search AI 76

User Pilot

OCTOBER 10, 2022

Feature adoption occurs when customers start using a particular feature to meet their goals. While product adoption helps you understand how well customers interact with your product, feature adoption lets you understand the success of particular features. Userpilot and Appcues are the top two feature adoption software.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

Neil Patel

SEPTEMBER 1, 2020

You’ll find the answer to those questions here. And a holistic SEO strategy must blend your website code, information architecture (IA), and content marketing with context to not only make your business discoverable online but valuable to customers. million to be precise, to my blog. And that’s not all.

Outsourcing Services 137

Outsourcing Services Outsourced Development Sales Hiring Software Review 137

SaaStr

NOVEMBER 22, 2021

So the question is, what is it that gives strength to this wave? There’s all that posts that you want to put up, the blogs you want to make so that SEO takes hold and really takes off. So Ivan and Simon and others were there answering their questions. So another angle on this is customer stories.

B2C 288

B2C Scale Consulting Software Review 288

User Pilot

MARCH 6, 2024

This is the main question we explore in the article. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. To find and remove friction points from the customer journey, conduct funnel analysis.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

JULY 9, 2023

Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. On-demand customer support resources will reduce support costs and help users overcome difficulties whenever they arise. Which techniques can you use for your customer research ?

User Experience 97

User Experience Onboarding AI Technical Review 97

User Pilot

APRIL 6, 2023

Use data from user interviews, task analyses , and customer feedback to inform what goes into the MVP and future development. Poor backlog prioritization: if you don’t know which features are best aligned with customer and business requirements, how should your development team know what needs immediate attention? Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

SaaStr

OCTOBER 8, 2019

After all it’s likely they know the product the best, and they can use customer feedback to measure market fit. Olof Mathe: Yeah, a great, great question, and good point to clarify, because I think the short answer to that is, no. The question is just, when do you? Typically founders are the first sales people.

Sales Hiring 133

Sales Hiring Scale Sales Interviewing 133

User Pilot

JULY 9, 2023

If you’re after the answer to this question, you’re in the right place, because that’s exactly what the article explores. TL;DR Product usability describes how easily customers can use a product to achieve their goals. If a product is easy and intuitive to use, it will be more appealing to new customers.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

Baremetrics

AUGUST 30, 2021

Blogs and information sharing Workshops and mentorship Tip 2: create a word-of-mouth buzz Collaborations Get featured in influencer content Tip 3: make (ostensibly) high-touch contact Use technology to customize your communication Conclusion Approach people as people, not as prospects New technology makes new methods Be meaningful.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

User Pilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. Discover trends in user behavior and the customer lifecycle.

Management 105

Management Software Social Media Trends 105

User Pilot

MARCH 14, 2023

It improves customer experience, increases retention, and drives product growth. How to use segmentation to improve customer experience. In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. The most common ways to segment users.

Management 98

Management Software Review Social Media Onboarding 98