User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

User Pilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. The latter is only limited to user behavior within the product. The user engagement rate is the percentage of users who use the product in a given period. Let's dive right in!

Engagement 94

Engagement Metrics Underperforming Technical Team Scale 94

ProfitWell

JULY 22, 2019

Webinars never get any love. At Recur 2018, the Canadian five-time founder and “Chief Instigator” took us through the framework he uses to make webinars the number-one channel for customer acquisition at the companies he coaches. For Dan, webinars are the ultimate “high-leverage sales process.” A winning webinar method.

Marketing 41

Marketing Sales Consulting Acquisition 41

User Pilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. How can you implement them in the SaaS context?

Acquisition 95

Acquisition Scale Marketplace as a Service Onboarding 95

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. When users are considering your product and comparing it with other alternatives.

B2B 99

B2B Development Team Review Software Review Marketing 99

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Welcome to the era of “do more with less.” This is the moment for CS to shine.

Innovation 98

Innovation AI Customer Success Scale 98

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. The landscape of commerce has been drastically transformed in the digital age. Online payment systems are the standard.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

User Pilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Leverage secondary onboarding to drive repeated value for existing customers. Send webinar invitations to educate customers on advanced use cases. But look no further!

Retention 92

Retention Strategy Marketing SaaS 92

User Pilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Segment users based on their in-app activity, JTBDs, and product usage data. Use interactive walkthroughs to show users how your product works and introduce them to new features.

Onboarding 75

Onboarding Social Media Retention Branding 75

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Let’s get into it! Book the demo!

Underperforming Technical Team 91

Underperforming Technical Team Marketing Market Research Outsourced Development 91

Mucker Capital

JANUARY 9, 2024

The following content will provide practical recaps from the webinar, including a diagnostic tool and real-world examples, making it useful for a broad audience. Customer retention is often considered a complex puzzle, but it can become more manageable when one comprehends the wealth of customer data available.

Retention 52

Retention B2C Scale Acquisition 52

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty. Book the demo!

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

Sales Hacker

MARCH 1, 2024

Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. What you’ll get at ELG Con: Case studies from companies like Data, Cloudera, and more. Consider the overnight success of a celebrity-owned product.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

Valuize Consulting

MARCH 2, 2023

A Digital-First Approach To Delivering Efficient Customer Value: Are You Leveraging The Power Of Digital Touch For All Of Your Customers? A customer journey is intended to help the customer achieve specific product-related outcomes in a guided fashion, such as onboarding or feature adoption. However, this is not a customer journey.

Strategy 52

Strategy Scale Onboarding Engagement 52

Intercom, Inc.

APRIL 13, 2018

Integrate the product into your efforts. So when you’re looking to make an upsell , you’re going into the interaction with previous baggage and need to show them the product possibilities that they could tap into if they give you even more money. Track how close the customer is getting to their usage limits or their data threshold.

Scale 224

Scale SaaS Sales Sales Funnel 224

Natalia Luneva

JUNE 2, 2021

Video marketing has developed into event marketing and now encompasses a much broader scope of content formats. From live Q&As to webinars and multi-day virtual summits, you can get as creative with your video format as you want. . And we recently hosted an event titled How to Analyze Restaurant Data in 2021. .

Scale 105

Scale SaaS compliance Education 105

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

User Pilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

SaaS 95

SaaS Interviewing Pricing Market Research 95

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

User Pilot

MARCH 31, 2023

Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. TL;DR Metrics measure and evaluate the performance of your product or company. Analytics collects and analyzes data to understand customer engagement with your products. What are metrics in SaaS?

Metrics 89

Metrics Customer Lifetime Value Data Analysis Engagement 89

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Let’s get right to it!

User Experience 77

User Experience Onboarding AI Technical Review 77

Panintelligence

APRIL 3, 2024

In a recent webinar with industry experts, we uncovered four key steps to successfully leveraging AI—which we'll dive into in this blog post. Hold user groups and forums to find out what they would like to see change, things they’re trying to achieve, and how it needs to work for their product. Prefer to listen?

AI 59

AI CTO Coach Scale Cybersecurity 59

Totango

AUGUST 16, 2022

Encouraging more significant product usage. On the other hand, customers who experience barriers to onboarding may be slow to adopt product features or may not continue using your product at all, making renewal less likely. Tracking and improving customer satisfaction before subscription renewal deadlines.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Stax

FEBRUARY 28, 2024

What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. How do they keep customers returning for more?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

AUGUST 30, 2023

This makes it more important than ever to create products people actually want to use. The expert speakers at Product Drive 2023 will answer these and many more questions. Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. But how do you do that?

Scale 99

Scale AI Growth Hacking Innovation 99

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Let’s get into it!

Onboarding 89

Onboarding SaaS Engineering Pricing 89

User Pilot

JANUARY 19, 2023

While CRC focuses on existing customers, CAC focuses on bringing new customers to your product or business. Although calculating customer retention cost in this way is comparatively complex and requires additional data, it helps you determine if you are generating enough revenue from each customer. Let’s start!

Retention 92

Retention Customer Lifetime Value Onboarding Acquisition 92

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

User Pilot

OCTOBER 24, 2023

The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction.

Customer Lifetime Value 81

Customer Lifetime Value Software Review Retention Engagement 81

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Software Review 90

Software Review Software Management Azure 90

Neil Patel

APRIL 1, 2021

That’s exactly why you must leverage niche marketing. As a result, you could stand out from the crowd with strategies designed for those most likely to be interested in your products or services. While most brands aim their marketing at the broader market, niche marketing allows you to market a product or service to a specific group.

Marketing 96

Marketing Social Media Branding Strategy 96

Valuize Consulting

APRIL 8, 2022

For example, they should be encouraged to work with your Product team to develop enhancements or fix bugs within your product or service. Best Practice 3: Leverage Data Strategically. Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52