User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 101

Underperforming Technical Team Marketing Market Research Outsourced Development 101

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

SaaStr

DECEMBER 31, 2020

What you really want if your deal size isn’t tiny are at least somewhat qualified leads for your team to follow-up with. What you really want if your deal size isn’t tiny are at least somewhat qualified leads for your team to follow-up with. After all, no one on that list opted in to hear about your product.

Underperforming Technical Team 165

Underperforming Technical Team Content Marketing Innovation Investment 165

InsightSquared

MARCH 19, 2020

Sales teams across the country are being forced into remote work situations in response to the COVID-19 crisis. However, for some extra guidance, here are some best practices for managing a fully remote sales team from our very own sales leaders. . Set up daily team standups to promote visibility and transparency across your team.

Development Team Review 77

Development Team Review Underperforming Technical Team Management Sales 77

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

InsightSquared

MARCH 26, 2020

In our latest webinar, “10X Your Sales Pipeline with Data-Driven Coaching Insights,” sales leaders Todd Abbott and Grace Tyson discussed how to adjust your coaching cadence and build a data-driven coaching culture to combat future uncertainty. Here are some key takeaways from our webinar. Watch our entire on-demand webinar here!

Underperforming Technical Team 62

Underperforming Technical Team Data Technical Review Sales 62

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered! Time to adopt.

Metrics 89

Metrics Strategy Underperforming Technical Team Onboarding 89

Sales Hacker

MARCH 14, 2018

This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. an attendee on your recent webinar) is successfully opted-in with a compliant lead capture form, the individual can request their data to be retrieved or deleted at any time across all 1st and 3rd party systems.

Underperforming Technical Team 68

Underperforming Technical Team compliance Social Media Banking 68

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Bad customer support: Poor customer support leaves customers without help or thinking their complaints are not taken seriously.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 110

Underperforming Technical Team Sales SaaS Forecasting 110

Sales Hacker

MARCH 14, 2018

This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. an attendee on your recent webinar) is successfully opted-in with a compliant lead capture form, the individual can request their data to be retrieved or deleted at any time across all 1st and 3rd party systems.

Underperforming Technical Team 49

Underperforming Technical Team compliance Social Media Banking 49

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Sales Hacker

DECEMBER 1, 2022

I’ve been an SDR , an SDR director, and now run a sales team at a startup. Related: Territory Management Decoded: How to Uplevel Your Lead Routing and Scoring to Close More Deals (on-demand webinar). I’ve been in the SDR trenches. A Wild West-style free-for-all where reps prospect into an addressable market wherever they’d like.

Technical Review 77

Technical Review Underperforming Technical Team Outsourced Development Education 77

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. The last thing a VP of Sales wants to do is start without a team.

Sales Hiring 148

Sales Hiring Sales Recruiting Sales Interviewing 148

Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. In our case, we needed to invest a lot in product development. But is your website ready?

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Kellblog

OCTOBER 21, 2021

Sales , also known as “sales/outbound,” when a quota-carrying salesrep does their own prospecting, typically found in named-account territory models, and develops an opportunity themselves. Say you’ve just created an RSI alliances team and want them generating 10% of oppties. Attribution issues (i.e., ”). [3]

Underperforming Technical Team 131

Underperforming Technical Team Engineering Advertising Forecasting 131

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: How do you identify bad-fit customers?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

ChurnZero

APRIL 9, 2021

During the webinar, we discuss how to: Change your relationship with stress. If you missed the webinar, you can watch it on-demand. . Q: How do you manage the new instant message (Slack, Teams, Skype, etc.) A: I’m the most anti-Slack/Teams person ever. If you’re having a tough day, develop a couple of things.

Customer Success 98

Customer Success Underperforming Technical Team Sales Hiring Company Culture 98

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

Sales Hacker

NOVEMBER 3, 2023

Download the ebooks, listen to the old webinars, listen to podcasts employees have done, read any third party articles. We will be hosting monthly digital events, kicking off the series with none other than Lars Nilsson who coined the phrase account-based sales development himself. Research, research, research – consume it all.

Interviewing 87

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 87

Kellblog

NOVEMBER 21, 2021

While common, it’s a bad idea. Now, let’s dive into the use of demos as a call-to-action (CTA) both on your website and by your sales development reps (SDRs) [1]. Now, let’s dive into the use of demos as a call-to-action (CTA) both on your website and by your sales development reps (SDRs) [1]. Cringeworthy.

Underperforming Technical Team 129

Underperforming Technical Team Enterprise Development Marketing 129

InsightSquared

MARCH 5, 2021

Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. Additionally, we as leaders tend to give our best reps the latitude of poor funnel management habits because we trust them, and more importantly, we need them focused on closing deals. We need a better approach.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Hosting CS webinars, teleconferences, and seminars. Providing a resource for CS team members to find answers to business challenges and technical problems. Gain Grow Retain.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

User Pilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. They're important for software development to get early feedback, but they usually don't stick around.

Technical Review 95

Technical Review Software Review Underperforming Technical Team Education 95

InsightSquared

MARCH 8, 2021

Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really. I started my professional career in finance and found my favorite days were the ones helping develop and train new team members. Liz Brown – Services Architect. I’ve been at InsightSquared for 9 years.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It’s going to be the growth team, and we’re going to put three to four headcount on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

InsightSquared

APRIL 10, 2020

Our webinar series, “Ramp to RevOps,” was designed to help you do just that. If you missed our webinar, worry not. Company size, team structure, and cultures are some of the elements that you’ll want to take into consideration. Check out our on-demand webinar here. Here are the key takeaways from each of our episodes. .

Forecasting 71

Forecasting Underperforming Technical Team Technical Review Scale 71

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Given the importance of net new sales to your company’s longevity and value, your Sales team should be empowered to wholeheartedly focus on acquisition. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Stax

FEBRUARY 28, 2024

This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later). An open API means that a SaaS provider has made its code available via documentation so your team can offer different features and services, such as recurring billing or invoicing.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

ChurnZero

OCTOBER 28, 2022

The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded. Physically, I have to take some time out because 20% of your time is administrative, it’s overhead, it’s being part of the team.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52