ChurnZero

DECEMBER 2, 2022

In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base. was by far the most asked question during the webinar. Determining a manageable book size for CSMs.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

SaaSOptics

JUNE 24, 2021

In a recent webinar, SaaSOptics CEO Tim McCormick and Bigfoot Capital CEO Brian Parks discussed the changes that have taken place across the SaaS financing landscape, particularly those in debt financing of SaaS companies. . In a recent webinar, Parks described Bigfoot Capital’s approach as “70% science, 30% art.” .

Finance 59

Finance Venture Capital SaaS Banking 59

Hull

NOVEMBER 16, 2020

Improving data quality can stretch your marketing dollars further, enable operational efficiency, and act as a strategic growth lever. We hosted a webinar with Tim Liu (Head of Product at Hull) and Brad Smith (Co-founder & CEO at Sonar), who have spent their entire careers working in data integration and operations.

Data 52

Data Operational efficiency. Strategy Marketing 52

Hull

NOVEMBER 16, 2020

Improving data quality can stretch your marketing dollars further, enable operational efficiency, and act as a strategic growth lever. We hosted a webinar with Tim Liu (Head of Product at Hull) and Brad Smith (Co-founder & CEO at Sonar), who have spent their entire careers working in data integration and operations.

Data 52

Data Operational efficiency. Strategy Marketing 52

BetterCloud

OCTOBER 27, 2020

Additionally, IT departments improve operational efficiency by using auditable spend reporting, which helps teams eliminate redundant applications and reclaim unused licenses for redistribution. For more information on SaaSOps, including webinars, books, and success stories from SaaSOps practitioners, check out [link].

Operational efficiency. 52

Operational efficiency. Enterprise compliance SaaS 52

BetterCloud

NOVEMBER 13, 2020

Additionally, IT departments improve operational efficiency by using auditable spend reporting, which helps teams eliminate redundant applications and reclaim unused licenses for redistribution. The post The Importance of Limiting the Risk of Unauthorized SaaS Applications appeared first on BetterCloud Monitor.

compliance 52

compliance SaaS Government Operational efficiency. 52

ChurnZero

JUNE 12, 2020

Customer feedback metrics: Customer Success Operations analyzes customer satisfaction survey (such as NPS, CSAT, and CES) findings to inform leadership on areas of opportunity for development. Customer experience metrics: Customer Success Operations monitors service quality and productivity as it relates to overall operational efficiency.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

BetterCloud

JANUARY 17, 2020

What kinds of policies would have the biggest impact on increasing operational efficiency? Where is there room to automate operational processes? What strategic work could your team take on if more of your operational processes were automated? What’s your most mission-critical data and who should access be limited to?

Data 64

Data Operational efficiency. compliance SaaS 64

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

DECEMBER 16, 2022

Deliver an annual program of Success Events and Webinars working with internal and external stakeholders (including Marketing, Product, and Professional Services) to deliver additional value and enhance the customer relationship. Design and launch critical programs to improve customer experience and operational efficiency.

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. Traditionally, this structuring was done through internal webinars, such as lunch and learns or win-lose deep dives.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SmartKarrot

AUGUST 16, 2021

product expert, helping customers increase their revenues and improve operational efficiency through greater integration and usage of the Attractions.io Collaborate cross-functionally with Customer Success, Marketing, Operations and Data teams. As a Customer Success Manager, you will become an Attractions.io

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

APRIL 28, 2021

Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers. Supporting customers in achieving their business goals with SpecifiedBy with training, online review sessions and webinars. Building trust and maintaining strong relationships with each customer.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

MAY 10, 2021

Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. community, forums, training, professional service engagements, webinars, etc.) Help the rest of the team continuously improve the revenue growth process and strategy.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SmartKarrot

JULY 8, 2020

Pendo has four resources available for training: In-person Training Live Online Training Webinars Documentation . Use web analytics to accelerate your operational efficiency and empower business process agility. On the other hand, Google Analytics offers only documentation, for training purposes. . Technical Customer Support.

Technical Review 10

Technical Review Systems Review Machine Learning Artificial Intelligence 10

Point Nine Land

APRIL 21, 2021

Look into sales pitches, demos, webinars,… Did your presentations/contents translate well into what we are showing to prospects and customers? At the moment, I am a big fan of Andy Raskin’s (also here ), as it applies really well to B2B, and it isn’t typical personal storytelling that is not natural to most PMs.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Sales Hacker

NOVEMBER 10, 2020

We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. So you always want to make sure that anyone that was coming into the business just knew what we were about, what we’re going to do, how we’re going to take over the world, but the operational efficiency.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74