SaaStr

JANUARY 9, 2023

The Strategic Retreat actually usually works really well in the short term. I see SaaS companies quickly get to cash-flow positive by really only servicing in-bound customers with high intent. So for at least 60%-80% of us, times are at least tougher than a year ago. Not for all of us, but most. So what do you do?

Scale 265

Scale Sales Hiring Venture Capital Marketing 265

Tom Tunguz

JANUARY 17, 2021

From time to time, I chart the fastest growing categories of startup investment in the US for seed through Series C. I analyzed Crunchbase data and looked for the startup categories that grew fastest in terms of funding rounds year-over-year, provided there were at least 10 rounds in that category.

Startup 360

Startup Software Engineering Finance Engineering 360

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Is 2024 the year of customer success or sales?

Scale 106

Scale Sales Compensation Customer Success 106

SaaStr

MARCH 27, 2023

Capchase Co-Founder & CEO Miquel Fernandez and 01 Advisors VP Kristen Clifford use data to show us what differentiates the best SaaS companies from the rest. Very few or no services at all. Services generally have a lower gross margin. So if they actually offer services, these come at a huge premium.

SaaS Payments 197

SaaS Payments Technical Review Software Review Venture Capital 197

SaaStr

JUNE 7, 2021

But back in 2017, CEO and co-founder Peter Gassner joined us after Veeva had recently IPO’d with a market cap less than a tenth of that size. But back in 2017, CEO and co-founder Peter Gassner joined us after Veeva had recently IPO’d with a market cap less than a tenth of that size. Tell us your version of the history.

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

SaaStr

APRIL 19, 2024

The low point was in 2021, with $100k of revenue per employee for all of these unicorns, and we were only 10% as efficient as we used to be. To the OG software people who read SaaStr, Jason is “the guy,” Sam says. So, what does it take to get to a $100M outcome? Certain business models have economies of scale, and some don’t.

Engineering 237

Engineering Business Model Pricing Scaling 237

SaaStr

MAY 16, 2023

Personally, I’ve seen it sort of work a few times — and that’s why I added “sort” as an option, and 26% of you also said it had sort of worked: We used an experienced outsourced team at SaaS itself to bring in new sponsors, and they added about 8% of new revenue. Especially folks that provide these services.

Outsourcing Services 231

Outsourcing Services Outsourced Development Development Team Review Sales Hiring 231

SaaStr

JANUARY 30, 2021

So ServiceNow for many of us is a SaaS company we’ve sort of heard of, but don’t know that much about. So you probably don’t use ServiceNow yourself to track your IT and other assets. Only 5% of its revenues from professional services. It’s interesting to see contract terms presented this way.

Enterprise 342

Enterprise Revenue Scaling Retention 342

Andreessen Horowitz

APRIL 23, 2024

At a16z’s recent Connect/Fintech event, a16z Partner Alex Immerman sat down for a broad conversation with Immad Akhund , co-founder and CEO of banking startup Mercury , and René Lacerte, founder and CEO of financial services company BILL. Here’s an edited excerpt from their conversation. We have to create our own GenAI for the customer.

Payments 102

Payments Forecasting Payment Services Payment Solutions 102

FastSpring

AUGUST 2, 2023

We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. The Croatia-based company was started around the time Croatia joined the European Union, but the country also wouldn’t start using the euro until 2023. Here’s why. Paddle offers it.

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

Clouded Judgement

DECEMBER 1, 2023

People get tired of us and they're moving on to things that are now new and interesting, namely preparing for enabling AI and ML technologies.” Looking at the mid to long term, we feel very optimistic about the outlook for strong AWS growth. This year, there was tons of experimentation. Time will tell if they can execute!

AWS 293

AWS Cloud AI Search Cost optimization & reporting 293

Tom Tunguz

JANUARY 4, 2022

With the summer of Defi behind us and a new year for web3, I wondered which categories of web3 startups generate the most revenue. Revenues are only revenues captured by tokens, not dollar revenues for software sales or token payments for services/software. Exchanges place second. Right behind, NFT exchanges rank third.

Payments 363

Payments Revenue Payment Solutions Blockchain 363

Subscription Flow

APRIL 23, 2024

Despite countries like China and the US imposing protectionist economic policies, the world is increasingly becoming globalized and these days all countries are looking for their Apple, Microsoft, Samsung, and Amazon. Doing this ensures the data-driven reduction of churn. All of this can be done with Paddle in a matter of clicks.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . Ariel Cohen, CEO of TripActions, helps us remove the fear of navigating a crisis by breaking down foundational mindset shifts that leaders should adopt.

Travel 194

Travel Revenue Underperforming Technical Team Scale 194

Clouded Judgement

JANUARY 26, 2024

That means that spending will grow another $1 trillion in only 2 years, accelerating from the decade plus it took for us to get to $5 trillion. For the first time in a decade, IT services will become bigger than communication services in 2024. Even a DCF is riddled with long term assumptions. trillion by 2027.

Cloud 161

Cloud Marketplace as a Service AI Subscription 161

SaaStr

FEBRUARY 9, 2021

And for most of us, larger checks are one of the easiest ways to grow faster and hit our goals. A great logo will come in … but they’ll talk about maybe deploying at the end of the year. You’ll feel like any customer you can’t close this month, or at least this quarter, is tantamount to a forever. My #1 bit of advice?

Scale 341

Scale Sales Hiring Sales Pricing 341

Stax

NOVEMBER 8, 2023

A 2022 survey by the Pew Research Centre found that 41% of consumers don’t use cash for weekly purchases like gas, meals, and groceries. This figure used to be 24% in 2015 which makes it evidently clear that card usage is on the rise. It’s one of the many ways that businesses can reduce the cost of processing card payments.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

SaaStr

JANUARY 2, 2021

Asana is one of those companies all of us know in one form or another. Either we use it now, or we’ve used it in the past. Asana is able to service customers of all sizes while still going more upmarket. For most of us in tech, it’s time to stop blaming Covid for elevated churn.

SMB 332

SMB Enterprise Cloud Churn 332

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Almost everyone — 98% of consumers —has a streaming service subscription. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Clouded Judgement

JUNE 5, 2023

Liquidity Liquidity drives markets, and is a term we’ve all heard many times over the last few years. These goals often include: keeping inflation sustainable (ie prices stable), maintaining sustainable levels of employment (ie low unemployment), and moderating long term interest rates. Very open to feedback! In the U.S.,

Payment Services 169

Payment Services Cloud Government Banking 169

Tom Tunguz

SEPTEMBER 13, 2020

With valuations of as-a-service companies and all-time highs or close to it, and more and more startups leveraging this model to serve an ever-larger number of consumers, I wondered how much more business is there to capture? We do have enough data to get a sense of total as a service penetration. Let’s try to estimate.

SaaS 219

SaaS Market Research Software Startup 219

Intercom, Inc.

APRIL 6, 2020

To help essential workers providing COVID-19 relief, UK peer-to-peer car sharing service Hiyacar has made its service free to National Health Service (NHS) workers and other key individuals. So far they’ve provided over 882 days of bookings to NHS or emergency service staff & volunteers.

Technical Review 220

Technical Review Mobile Communication Technology 220

Stax

MARCH 11, 2024

The leasing agreement is often between the merchant service provider. Drawbacks of the leasing-to-own While leasing equipment can be one of the best short-term options for your business, compare the cumulative lease costs to the direct purchase expenses. Owning a business can take quite the investment.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payment Methods 88

Subscription Flow

APRIL 18, 2024

Dating apps like Tinder and Bumble, especially in wealthier countries like the US and France, have reached this point where they have become so popular among their potential users that they are now really struggling to find new users. It is measured using various metrics. The sections are as follows: 1.

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

Andreessen Horowitz

MARCH 5, 2024

service members. service members. Is that, I realize it’s still early days in terms of what happened, but counter-UAS, counter-drone systems have been a big topic. First of all, I think it’s about our 165th attack on us using those sorts of techniques, largely UAS, but a variety of techniques.

Acquisition 82

Acquisition Innovation Generative AI Artificial Intelligence 82

SaaStr

MARCH 13, 2021

MongoDB looks for signals as to when sales should jump into self-service deals, and continues to improve the signals of which self-service customers for sales to talk to. Amazon didn’t kill Mongo or Snowflake — both are racing to $1B ARR in almost record time. The size and power of the Cloud is just awesome these days.

Scale 289

Scale Outsourced Development Cloud Scaling 289

SaaStr

DECEMBER 30, 2022

Cliff Bockard, Senior Vice President of Revenue at DigitalOcean, joined us at SaaStr Scale to discuss how businesses can serve SMBs and still bring in large numbers of revenue. . Not everyone wants to use your product—internalize this first. Not everyone wants to use your product—internalize this first. Market understanding.

Scale 189

Scale Scaling Revenue Enterprise 189

SaaS Metrics

JANUARY 20, 2024

Most of us are familiar with the term SaaS, which stands for Software as a Service, but you might have noticed another term popping up every now and then. The ‘X’ in XaaS refers to a general category of services delivered over the cloud. XaaS (Anything as a Service or Everything as.

Business 52

Business Cloud Metrics SaaS 52

Stax

APRIL 25, 2024

Most modern consumers are used to purchasing products and services across multiple channels (i.e., As Stax Sales Engineer Tulio Troncoso puts it, “For the cardholder, there’s the obvious convenience of paying with the card they used the last time. brick-and-mortar, ecommerce, mobile, etc.).

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Stax

NOVEMBER 20, 2023

It’s a smart, efficient move to maximize your holiday operations and long-term success. The Shop Small® Movement, is a shopping day dedicated to supporting local small businesses across the US. It was established by American Express in 2010 and gained official recognition from the US Senate the following year.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Intercom, Inc.

JUNE 16, 2020

Support teams turn company promises to their customers into experiences that drive long-term loyalty. “Support teams turn company promises to their customers into experiences that drive long-term loyalty” Customer loyalty is more than just a feeling of trust and emotional connection. The era of customer capitalism.

Scale 237

Scale Social Media Customer Support Scaling 237

Intercom, Inc.

MARCH 16, 2022

This is why our customers – from small startups to massive, complex enterprises – put their trust in us. For engineering teams, getting code to production as quickly as possible in small batches allows us to learn and iterate. That’s why we also invest in mechanisms that allow us to recover from issues even faster than we deploy.

Software Review 118

Software Review Technical Review Management Systems Review 118

FastSpring

JANUARY 26, 2024

Jake says that since the current trend is to measure their success through the customer’s success, they use three key value drivers: employee engagement, engagement in a transformation (within a period of change), and continuous improvement. Support is an important part of that,” he says. Listen to the episode to hear more details.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

How To Buy Saas

APRIL 9, 2024

As per a source , the SaaS market was at 197 billion US dollars in 2023, which is expected to reach 232 billion US dollars in 2024. SaaS is growing rapidly because of its ease of use, security, simplicity, and widespread connectivity. Using white labeling, startups can quickly gain market share. What are they?

Artificial Intelligence 52

Artificial Intelligence Innovation Software Review Technical Review 52

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 113

Enterprise Revenue Scale Innovation 113

FastSpring

JANUARY 26, 2021

If you run a small business, nothing beats the convenience and simplicity of a service like PayPal. Read on as we take a deep dive into how PayPal and its fee schedule work, how you can lower the number of fees you pay to PayPal, and alternatives to the PayPal services. This is great for your customer and you. PayPal’s basic fee is 2.9%

PayPal 145

PayPal Payment Methods Payment Solutions Merchant Services 145