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Dear SaaStr: How Can I Crush a VP of Sales Interview?

SaaStr

Spend 30 minutes watching explainer videos, a webinar, reading the website, etc. Be prepared to talk about the team youve builtwho you hired, why you hired them, and how they performed. Be ready to share specific examples of how youve developed and executed sales strategies that drove revenue growth.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

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What is Customer Satisfaction: Importance for Business Success + How to Improve

User Pilot

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team.

Business 111
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Lead Generation: What is it, Effective Strategies & Tools

Neil Patel

You’ve still got to turn the lead into a customer, but it’s the starting point, and once you’ve got a sales pipeline full of leads, it’s much easier to tweak your sales strategies. Hack #2: Link to your webinars directly in your content. This is quite different from a webinar landing page that doesn’t offer much value to the user.

Strategy 145
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15 Effective Strategies to Reduce Customer Attrition Rate and Drive Business Growth

User Pilot

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

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Scaling from $1 to $10M, an AMA with SaaStr CEO and Founder Jason Lemkin (Pod 573)

SaaStr

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. This always works.

Scale 292
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Conversational support isn’t just a nice-to-have – it’s make or break

Intercom, Inc.

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Support teams want it.