USIO

JULY 1, 2024

Optimize Customer Retention Customer retention is crucial for recurring revenue. Strategies for Retention: Regularly Engage with Customers : Use email newsletters, in-app notifications, and webinars to keep customers informed and engaged with new features, updates, and best practices.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

SaaStr

OCTOBER 12, 2020

SImple tips to Do Better in Q4 With What You Already Have: – Drive Down Churn – Drive Up NPS – Be More Grateful – Zoom with 10 Customers a Week – Promote Your Star(s) – Less Spam, more ABM – Weekly Webinar – Improve Lead Routing – Improve Lead Scoring – Talk to Every Prospect.

Sales Recruiting 350

Sales Recruiting Sales Hiring Churn Onboarding 350

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. To date, Cory is responsible for adding $700,000 + in additional revenue to PracticeSuite’s bottom line.

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

User Pilot

AUGUST 23, 2024

He’s skilled at building and mentoring high-performing teams and has a knack for scaling growth across different areas, like PLG, PLS, user onboarding, and retention. It emphasizes how user-centric and UX-centric approaches drive acquisition , retention, and monetization. Ben Williams webinar with Leah Tharin.

Scale 104

Scale Acquisition Retention B2B 104

User Pilot

JUNE 26, 2024

Customer success webinars are a great way to unlock insights about improving your customer experience and product engagement. It will provide you with a comprehensive list of the best on-demand and upcoming webinars on diverse customer success topics you should watch this year. Featuring : Lusine Sargsyan from Userpilot.

Customer Success 105

Customer Success Onboarding User Experience Engagement 105

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

AUGUST 23, 2024

Rating : 4.4 / 5 Where to buy : Amazon This book is a guide for SaaS teams on how to transform your product into the primary driver of customer acquisition, conversion, and retention. By following these steps, you'll not only improve user retention but also set the stage for sustainable growth.

Scale 105

Scale Customer Lifetime Value Consulting Acquisition 105

Blulogix

MARCH 17, 2025

By BluLogix Team Why Consumption-Based Pricing Drives Higher Customer Retention Introduction One of the biggest challenges in subscription-based businesses is churn. Consumption-based pricing solves this by ensuring customers pay only for what they use, improving satisfaction and retention.

Retention 59

Retention Pricing AI Search B2B 59

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention. How Getting Clear About Communication During Onboarding Can Improve Retention. It can impact your bottom line.

Onboarding 140

Onboarding Retention Sales Hiring Systems Review 140

User Pilot

FEBRUARY 13, 2024

Product webinars are a great way of keeping up-to-date with the latest news and trends in product management in an accessible way. We’ve collected some of the best product management webinars for 2024, so you don’t miss out. What is a product webinar?

Sales Hiring 105

Sales Hiring Generative AI AI Leadership 105

SaaStr

MARCH 18, 2020

NIck Mehta, CEO of Gainsight and I got on a Zoom with almost 1,000 SaaStr folks and talked about what we are seeing now, sales cycles, logo retention, and more. As well as a deep dive on what happened during the last downturn. It ended up I think, a pretty valuable and unique discussion. Take a look and LMK your thoughts.

Sales Hiring 258

Sales Hiring Retention SaaS Sales 258

SaaStr

APRIL 10, 2020

Hiring, marketing, retention, fundraising, everything. Show up to that webinar. If you’ve never run a hot startup, or worked at a hot startup, you may not get this. But everything really is easier if you are seen as a leader. If not easy in these crazy times, at least easier. Keep doing PR. Do all the podcasts you can.

Sales Hiring 350

Sales Hiring Startup Investment Revenue 350

User Pilot

OCTOBER 22, 2023

Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal. In this post, we’ll explain why this is true, how webinars may be used to increase engagement, and what to keep in mind when creating an effective webinar with this objective.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

SaaStr

APRIL 28, 2019

Revenue Retention / Net Negative Churn of 143%. All the great SaaS companies IPO’ing now have strong revenue retention, whether SMB or enterprise focused. But it didn’t really break the model for Enterprise sales, Freemium conversions, or Revenue Retention. Even for Slack. Not burning that much cash.

Scale 279

Scale Venture Capital SMB Enterprise 279

User Pilot

OCTOBER 19, 2024

They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. This means higher customer retention and renewal rates , lower customer acquisition costs , and higher revenue growth rates , all of which vastly improve your business’ success and sustainability.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

JULY 20, 2019

Or paid webinars. Slack, Zoom, PagerDuty, all the latest ones to IPO all have net revenue retention of 140%+ still! Once you hit Initial Traction in SaaS, say that first $1m-$1.5m in ARR, you’ll finally find something that works. One channel, often. E.g., partnerships. Or Facebook ads. Or an app store. A channel that works.

Sales Hiring 279

Sales Hiring B2C Marketing Investment 279

Intercom, Inc.

APRIL 30, 2020

We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events. Our New in Intercom webinars also regularly highlight partner apps. Our New in Intercom webinars highlight partner apps.

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention 105

Retention Strategy Sales Recruiting Scale 105

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 98

Retention Strategy Marketing Customer Lifetime Value 98

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Trigger onboarding flows for unused features to boost adoption and retention.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

SaaStr

MARCH 16, 2021

This ensures they are at least fair, and in the end, which will lead to higher NPS and net revenue retention. But assume at your first customer conference, on a webinar they do to help you, on a recommendation call … that eventually at least, they all find out. If it truly is, so be it. I.e., if Google would be OK with it.

Scale 284

Scale compliance Engineering Customer Success 284

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 98

Retention Customer Lifetime Value Onboarding Acquisition 98

User Pilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of retention managers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention manager.

Retention 95

Retention Management Customer Lifetime Value Telecommunications 95

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Customer Success 94

Customer Success Retention Revenue Sales 94

User Pilot

APRIL 24, 2024

Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. User retention rate measures long-term user engagement, calculated by adjusting end-period users for new acquisitions, and then dividing by start-period users.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Intercom, Inc.

FEBRUARY 20, 2018

Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. Activation webinars are great for encouraging customers to take these important steps. This is contextual onboarding content at its best. Contextual educational content.

Onboarding 223

Onboarding Systems Review Education Software Review 223

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers.

Marketing 218

Marketing Education Sales Hiring Startup 218

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99