User Pilot

APRIL 21, 2024

Userpilot is a product growth platform. increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). For this, you need a lead generation conversion process. Book the demo to find out more!

SaaS Payments 88

SaaS Payments Payment Services Payment Methods Payment Solutions 88

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. Video content and ads.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. For SaaS providers, SaaS renewal management is critical as it aids in customer retention, lowers attrition, and boosts income. CSPs are platforms that monitor client satisfaction, loyalty, and usage of SaaS products.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 137

Customer Success VP of Engineering Payments Payment Methods 137

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Intercom, Inc.

MARCH 16, 2021

Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention. Partners with Sales to streamline conversation passing for a better customer experience and to maximize revenue-generation opportunities. Create a customer feedback loop.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Totango

JUNE 3, 2022

An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Email: Hi, [Customer Name], I wanted to let you know about a free webinar coming up that will show you how to get the most out of [product]. The webinar is available at [date, time]. Here’s a sample template.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

ChurnZero

MAY 20, 2021

6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. A Customer Success platform allows CSMs to manage more accounts at a higher level.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. Identifying at-risk customers is crucial for retaining existing customers and growing your SaaS revenue. How to prevent churn by identifying at-risk customers? Let’s dive in! Why should you identify at-risk customers?

Churn 97

Churn Underperforming Technical Team SaaS Payments Payment Solutions 97

ChurnZero

JANUARY 24, 2022

If customers experience problems with a product or service, a business with a customer-centric strategy will make sure to address those concerns as quickly and efficiently as possible. Why Is Customer Centricity Important to Your Business? It’s a steady and regular stream of revenue. Release New Benefits, Increase Value.

Payment Features 98

Payment Features Subscription SaaS Payments Payment Services 98

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. As the team expanded, so too did the need for automated, scalable processes and engagements. Since using ChurnZero and growing their expansion focus, SalesIntel has increased its net retention by 133% quarter over quarter.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 125

SaaS Payments Payment Solutions Merchant Services Software Review 125

CustomerSuccessBox

APRIL 3, 2022

Most businesses make either of the two mistakes: Sending too few emails or Sending just so many emails. Since email marketing plays such an important role in customer acquisition, retention, etc., A great welcome email improves customer engagement and retention. Cheers, Reminder Invite to a Webinar.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

ProfitWell

SEPTEMBER 10, 2020

SaaS revenue is expected to reach $143.7 As such, many SaaS businesses are opting for the latter. AI Integrations. In the early days of a business, MRR (monthly recurring revenue) is all you will have to work with. Later, you'll be able to track annual recurring revenue as well. Double down on retention.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

User Pilot

APRIL 24, 2024

Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. It supports MRR growth and provides consistent access to your users.

SaaS Payments 87

SaaS Payments Retention Payment Services Payment Solutions 87

CustomerSuccessBox

SEPTEMBER 2, 2021

CAC is an important metric for growing businesses to determine profitability and efficiency. An average SaaS business spends 92% of their first-year revenue on customer acquisition. Rate of customer retention: The percentage of customers who renew their plans with you. This also includes the cost to run the company.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. They have a learning portal that contains on-demand courses and webinars.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Invite your user base to a webinar where they can learn to use complex features. A great user adoption experience will lower churn rates and boost customer retention. Use gamification to encourage existing customers to engage with your app.

SaaS Payments 83

SaaS Payments Strategy Payment Solutions SaaS 83

ChurnZero

JANUARY 24, 2022

If customers experience problems with a product or service, a business with a customer-centric strategy will make sure to address those concerns as quickly and efficiently as possible. Why Is Customer Centricity Important to Your Business? It’s a steady and regular stream of revenue.

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

ChurnZero

JANUARY 24, 2022

If customers experience problems with a product or service, a business with a customer-centric strategy will make sure to address those concerns as quickly and efficiently as possible. Why Is Customer Centricity Important to Your Business? It’s a steady and regular stream of revenue. Release New Benefits, Increase Value.

Payment Features 52

Payment Features Subscription SaaS Payments Payment Services 52

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Invite your user base to a webinar where they can learn to use complex features. A great user adoption experience will lower churn rates and boost customer retention. Use gamification to encourage existing customers to engage with your app.

SaaS Payments 68

SaaS Payments Strategy Payment Solutions SaaS 68

ProfitWell

MARCH 24, 2020

So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. He’s worked with everyone from Fortune 500 companies to startups helping them develop content marketing strategies that align with their business goals. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. You can see a graph from a study by Harvard Business Review that has some interesting stats on how consumption impacts LTV. The graph shows how payment plans impact usage.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

Practical Advice on SaaS marketing

AUGUST 8, 2015

You've successfully lead someone through the tortuous process from a lead to a qualified opportunity, maybe to a free trialer, and finally to a paying customer. Whatever tactics you use - search engine marketing, events, email, webinars, etc. And you’ve been racking up customer acquisition costs all along the way. they all cost money.

Payment Solutions 124

Payment Solutions SaaS Payments Payment Features Payment Services 124

ProfitWell

MARCH 24, 2020

So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

User Pilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. Help existing customers master advanced features with webinars. Collect customer feedback to improve your customer retention strategy.

Underperforming Technical Team 88

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 88

OPEXEngine

OCTOBER 23, 2020

Weaker demand, slower sales cycles, and customer insistence on pricing concessions and payment deferrals have conspired to cloud the outlook for many tech companies’ growth. For certain businesses, COVID-19’s impact on revenue was immediate. Forecasting Growth in a Pandemic: A Difficult Job Just Got Harder.

Technical Review 52

Technical Review Scale Payment Services Marketing 52

Totango

MAY 29, 2020

Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Use a Customer Success platform that allows you to build out segments of customers so you can respond with relevance and insight to every customer looking to you for leadership. Lean on Your Win-Back Strategies.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

User Pilot

AUGUST 14, 2023

You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. What is growth marketing?

Growth Marketing 92

Growth Marketing SaaS Payments Strategy Payment Methods 92

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. When selecting a funnel tool, look for customization, integrations, segmentations , and dashboard options. You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances.

Payment Solutions 99

Payment Solutions Data Analysis Software Review SaaS Payments 99

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Assist with the renewal process for the team’s accounts.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

How To Buy Saas

FEBRUARY 4, 2021

Nowadays individuals and small business owners are focusing on live webinars more than ever. In 2021, the conduction of webinars has become the most important tool to build up a strong relationship with potential leads. It is due to this reason, webinars are conducted mainly for business purposes.

Payment Solutions 59

Payment Solutions Software Review Payments Payment Methods 59

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Book a demo now to learn more.

Acquisition 96

Acquisition SaaS Payments Payment Methods Metrics 96