ChurnZero
JULY 9, 2020
Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. Spread Wisdom With Webinars. The same holds true for our vendors.
ChurnZero
DECEMBER 21, 2023
Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered.
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SaaStr
MAY 8, 2020
Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What other strategies has Jessica seen work really well for retention?
Intercom, Inc.
JUNE 21, 2018
Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.
User Pilot
NOVEMBER 30, 2023
By focusing on these areas of product experience, you can boost customer satisfaction and retention. How do you recruit your interviewees? What’s more, there are plenty of webinars and online workshops that can help you keep your knowledge current. Spotting market gaps: product analytics. Don’t stop there!
User Pilot
JANUARY 26, 2023
Finally, including all your users, especially those from traditionally excluded groups, can increase their loyalty, and improve user retention and your brand’s reputation. How to recruit beta testers in-app. Main UI, modals , and account management. Webinars , tutorials, demos , walkthroughs.
SmartKarrot
OCTOBER 18, 2021
Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Handle client escalations around concerns or issues with their webinar experience.
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