SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. If companies didn’t focus on efficiency and right-sizing P&Ls, that discrepancy in revenue would flow through the bottom line as increased burn and decreased runway.

Cloud 236

Cloud Payments Software Review Payment Solutions 236

ChurnZero

APRIL 1, 2024

One major issue, however, is that so many software and tech companies are still using many manual processes. However, AI can help streamline key areas that will ultimately improve the onboarding experience for your customers and your organization as a whole. AI should be viewed as an elite personal assistant during this process.

Onboarding 76

Onboarding AI Strategy Social Media 76

Andreessen Horowitz

MARCH 21, 2024

We see this as a harbinger of significantly higher future spend on genAI if the trend continues. In the near term, leaders are still rolling out this tech and figuring out the best metrics to use to quantify returns, but over the next 2 to 3 years ROI will be increasingly important. A multi-model future.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention.

Trends 233

Trends Scale Headcount Technology 233

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Announcing ‘The Intercom Customer Support Trends Report for 2022’. Well that was quite the year.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Buffer Resources

DECEMBER 12, 2023

Since the first blog post was published and the first YouTube video was posted, content creation has evolved rapidly. For instance, a creator might use a content calendar to plan their posts, a writing tool like ChatGPT to draft their content, and a social media scheduling tool like Buffer to automate their distribution.

Systems Review 103

Systems Review Social Media Technical Review Scale 103

Panintelligence

FEBRUARY 7, 2024

Here too, the trend mirrors B2C, with B2B Fintech SaaS providers striving to scale comprehensive, all-in-one platforms. That’s why companies are constantly launching new offerings, trying to keep up with trends and boost revenue. But the trend now shifts towards consolidation. But what about the B2B Fintech sector?

SaaS 52

SaaS Scale Banking Innovation 52

SaaStr

MARCH 17, 2023

A Blast From The Past Perrine has been in tech for almost three decades. This is the biggest trend in SaaS. Customers want to understand the ROI they’ll get from the vendor, yet many vendors are failing in this area. Focus on measuring ROI — it sounds simple, but most vendors don’t do it. SaaS changed that.

Marketplace as a Service 195

Marketplace as a Service Software Review Technical Review Azure 195

Neil Patel

FEBRUARY 13, 2023

Some of these changes may become essential with or without a recession due to changing consumer behaviors and trends. A finger on the pulse of industry trends can be an awesome tool during a recession. Pinpoint Consumer Spending Trends Review available data and look at the trends. And you know what?

Technical Review 84

Technical Review Strategy Marketing Social Media 84

SaaStr

MARCH 31, 2024

And I know HubSpot’s a very iconic company, and we’ll learn about the presentation, it changed in flight several times, but I want to hear from Dharmesh and Katie how they focus on culture for real. I know, it’s a lot of work, it’s a workout for people who are in Tech … I’m kidding, I’m kidding.

Part-Time CTO 252

Part-Time CTO CTO Hire CTO Coach CTO 252

Panintelligence

FEBRUARY 7, 2024

This tech goes beyond traditional AI by pinpointing the root causes behind data trends. It's all about digging deep to find the real causes behind data trends. This kind of insight disrupts traditional assumptions and highlights specific areas for policy adjustments. So, why Causal AI (specifically)?

AI 52

AI Technical Review SaaS Software Review 52

Sales Hacker

SEPTEMBER 2, 2023

Subscribe for free to receive new posts and support my work. And with this, business’ want a consolidated rev tech stack with deeper capabilities infused with AI. So that has many of us questioning which direction we should be heading toward in our modern day revenue tech stack? Thanks for reading The GTM Newsletter!

AI 78

AI Revenue Scale ChatGPT 78

SaaStr

MARCH 31, 2019

We'll be taking over the entire San Jose convention center and surrounding areas just for attendees, delivering even more tactical content and advice on scaling than ever before, and more importantly, help you connect with 15,000 of your fellow SaaS Founders, Investors and Leaders in 2020! Wow, trending #1 on Github. MESSAGE BIRD.

Cloud 136

Cloud Azure Scale Software Engineering 136

SaaSHolic

MAY 5, 2023

Different investment firms have different focuses, such as growth capital, early-stage tech companies, and impact investing. Startups should be cautious about their cash position, focus on capital-efficient business models, and adopt a global mindset to compete on a global scale. Web Summit Rio, day 3.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Intercom, Inc.

FEBRUARY 6, 2020

She’s also identified a much bigger trend happening in the world of work that plays to the business unit’s strengths. Seeing nearly exponential growth for the first decade, Ebay quickly transformed from a site for trading collectibles to a multibillion dollar tech behemoth. Yvonne swiftly flipped this story on its head. Their secret?

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

ChurnZero

JANUARY 18, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. Now, professionals can work for companies that aren’t based in their area without relocating.

Customer Success 98

Customer Success Compensation Technical Review Consulting 98

SaaSHolic

MAY 15, 2023

Differences and similarities between Latin American/Brazilian startups and Silicon Valley startups are discussed, with a focus on challenges related to data ownership, regulatory and intellectual property rights, and fostering innovation.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Subscription Flow

DECEMBER 12, 2023

However, there is something that is even more important—you need to have such an approach and the tech stack that can help scale and grow with time. Many software and applications are there that claim to boost the performance of your business, but today, the focus of businesses is such technology that can ensure growth in the long run.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

User Pilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. TLDR B2B customer insights are the knowledge and information gained by companies that focus on businesses as individual customers. Google Trends: Interest over time.

B2B 95

B2B Underperforming Technical Team B2C Scale 95

User Pilot

JULY 31, 2023

This is the question on the lips of many marketing professionals browsing through opportunities at tech companies. However, most PMMs will: Conduct market research : Build an understanding of the market, analyze competitors and potential customers, and identify trends in the market. What does a product marketing manager (PMM) do?

Product Marketing 94

Product Marketing Management Marketing Customer Lifetime Value 94

Intercom, Inc.

MAY 20, 2020

We need to stay on top of market trends and product updates, all while making sure our customers become wildly successful. Streamline the pre-sale to post-sale handoff. That’s where investing in your pre-sale to post-sale handoff can make a huge difference. Integrations: What other tools are in their tech stack?

Scale 223

Scale Customer Success Scaling Technical Review 223

Neil Patel

MAY 12, 2021

Social media sites like Facebook provide several free tools to start building a community, including: Facebook groups stories posts. Join Facebook Groups for Your Industry and Post Links to Your Website. When Facebook announced a greater focus on “meaningful” discussion , it was met with positive results. Get the balance right.

Social Media 145

Social Media Trends Advertising Branding 145

Buffer Resources

AUGUST 16, 2023

Develop a niche focus When I started my PR agency twelve years ago, it was just me and two other teammates with an undying passion for PR. Focus on one new city at a time. With AI writing tools like ChatGPT, you can generate insightful templates for blog posts, press releases, client reports, and more. So let’s dive in.

Scale 78

Scale Scaling Strategy Social Media 78

ChurnZero

JANUARY 10, 2023

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. It’s a large, open-ended question, and something we talk about almost daily.

Trends 52

Trends Customer Success Headcount Scale 52

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Research teams can even post in a ResearchOps community to see if anyone is interested or has a reliable source of participants. Source: Qualtrics.

Interviewing 86

Interviewing Scale Acquisition Data 86

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Here are 12 predictions and trends your team can take advantage of now to make a big impact this year. A few common themes emerged. Stephanie Neale , CEO, Blind Zebra.

Trends 98

Trends Customer Success Scale Sales Hiring 98

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Data analysis : Feed data into ChatGPT to identify patterns and trends.

ChatGPT 98

ChatGPT Management Underperforming Technical Team Technical Review 98

Neil Patel

FEBRUARY 16, 2021

SERP Result Trends in 2021. What SERP result trends should you pay attention to for 2021 and beyond? What SERP result trends should you pay attention to for 2021 and beyond? Let’s look at the most important SERP trends and what it means for digital marketing. Focus Less on Metadata and More on User Intent.

AI Search 144

AI Search Mobile Artificial Intelligence AI 144

SaaSHolic

MAY 12, 2023

Kovi’s CEO, Adhemar Milani Neto, discussed the company’s focus on enhancing customer experience and reducing costs by improving infrastructure, particularly maintenance. Eduardo Chedid of PicPay shared how the company evolved into a broader financial ecosystem, shifting focus from user acquisition to net revenue growth.

Payments 52

Payments Payment Solutions Marketplace as a Service Payment Methods 52

Neil Patel

NOVEMBER 27, 2020

Or, if you’re looking for consumers who understand tech, you may find Newegg works well for you. Other areas you’ll want to think about include: Ease of Use. When researching new platforms, perhaps test them out for yourself and consider areas like: Navigation Ease of checkout Payment options Shipping choices. User Types.

Payment Methods 145

Payment Methods Payments Marketplace as a Service Payment Services 145

User Pilot

MARCH 18, 2024

In this post, we’ll discuss exactly that – what the perfect tool for no-code growth should deliver and which will be the best choice for your company’s needs. Certain features like product areas, data explorer, product engagement score, and resource centers are locked to the Starter plan or higher. Let’s dive in!

Software Review 52

Software Review Technical Review Scale Onboarding 52

User Pilot

MAY 10, 2023

In particular, we focus on specific ways to implement AI at different stages of the product management process. Successful AI product management also ensures that the tech is used ethically. Ethical considerations – ensuring that the AI tech is implemented in a responsible way. Let’s get right to it!

Artificial Intelligence 92

Artificial Intelligence AI Management Machine Learning 92

User Pilot

APRIL 11, 2023

Where should you and your team focus? Focus on the highest risk (or biggest impact) to make prioritization easier. You need to leverage customer insight to properly understand your users, their preferences, areas of friction, behavior throughout the customer journey, and more. Customer insight will show you the way forward.

Strategy 92

Strategy Interviewing Development User Experience 92

User Pilot

MAY 23, 2023

Next, proactively tackling areas of friction to drive down the churn rate. Why should you focus your time and efforts on understanding how to leverage artificial intelligence? AI makes it simple to conduct complex analyses on enormous data sets and draw out trends, patterns, and insights.

Artificial Intelligence 92

Artificial Intelligence AI SaaS Payments Payment Solutions 92

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. So the current trend is is is ultimately to measure our success through the customer success. David Vogelpohl 0:24 All right.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

SaaStr

JULY 22, 2020

So we’re constantly looking at interesting new trends. So when are trying to partner invest in pin Duo Duo and tells us this interesting trend and we should watch out for it. I think we are literally part of one of the big trends that I’m seeing right now, which is virtual conferences. Alex Konrad: Awesome.

Venture Capital 216

Venture Capital Investment Travel Marketplace as a Service 216

User Pilot

FEBRUARY 13, 2024

In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and Userlane – as well as explaining which one is better in certain cases. And highlights areas teams can improve and optimize. Get a Userpilot demo for user onboarding and drive your product growth code-free.

SaaS 52

SaaS Underperforming Technical Team Onboarding Benchmarks 52