Totango

APRIL 9, 2018

Today, Totango released its Spark Platform to provide customers with proven results quickly. Catch Guy’s announcement of Spark at Customer Success Summit on March 5: Spark provides modular units of value, called SuccessBLOCs , which you can use out-of-the-box or can easily customize to meet your business needs.

Customer Success 48

Customer Success Enterprise Metrics Communication 48

SaaStr

APRIL 23, 2024

They’re fulfilling their vision of a unified data platform. Like many SaaS startups, Databricks had a big vision from the beginning, when people believed that no one cared about a unified data platform. It’s also a crucial part of many company successes, including Databricks. They miss what customers want.

Technical Review 221

Technical Review Government Innovation Engineering 221

Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. Part 2 – Selling payments to net new customers and your existing software user base. Do payments influence software platform attrition? Did you miss Parts 1-3?

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

The SaaS Garage

NOVEMBER 29, 2018

The Loyalty Prime Group, a leading provider of SaaS-based loyalty platforms, has completed another seven-figure funding round. Prime Cloud Loyalty Platform Enables State-Of-The-Art Loyalty Programs. Loyalty Prime Intensifies Its International Growth. By Loyalty Prime , December 29th, 2018. .

Venture Capital 66

Venture Capital Automotive SaaS Finance 66

Payrix

APRIL 17, 2024

You’ve decided to offer Embedded Payments to your customers. Adding Embedded Payments gives you an exciting opportunity to grow your business and solve real pain points for your customers. However, to capture success you’ll need to promote your new payments offering with customers and prospects.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

SaaStr

APRIL 9, 2024

Disruption and responsibility must coexist for us to be successful moving forward. What Makes Up AI Success Today? You also need data for success. Data is fundamental to differentiating yourself, and being able to incorporate that into your own AI models will be essential to your own success.

AI 215

AI Outsourcing Services Outsourced Development Government 215

Payrix

MARCH 20, 2024

In a market shaped by fierce competition, emerging technologies, and dominating customer expectations, B2B software companies have evaluated many angles of differentiation to keep the attention of their customers. Among the most recent strategies proving successful for software companies is Embedded Payments.

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

SaaStr

MARCH 30, 2024

We’re (for now) using Intercom for trigger-based onboarding and activation messaging, as well as customer communications and newsletters. We’re in the process of onboarding Vitally , specifically to help us better support bigger, managed customers.

Marketing 196

Marketing ChatGPT Mobile Onboarding 196

USIO

APRIL 22, 2024

By incentivizing engagement and collaboration, Usio fosters a community-driven approach where everyone has a stake in the platform’s prosperity. Seamless Integration: Usio payment solutions seamlessly integrate with existing SaaS platforms, minimizing disruption and ensuring a smooth transition.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities. ” “Data Layer. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Payrix

APRIL 2, 2024

But, as a software platform, what value added services should you be considering? In our continued conversation with Andy Meadows, the Head of Partner Success Managment at Payrix, about how to build an Embedded Payments strategy, we explore the significance of value added services. Did you miss Part 1 and Part 2?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

SaaStr

NOVEMBER 25, 2022

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today. Power of the Cloud.

Scale 214

Scale Scaling Marketplace as a Service Entrepreneurship 214

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. Here’s how FastSpring not only rose to the challenge but continues to impress Ovi and the SocialBee team, especially with: A dedication to listening to customers’ needs and providing communicative customer support.

Merchant Services 133

Merchant Services Payments Subscription Payment Features 133

Stax

APRIL 18, 2024

TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. While they operate under different business models, ISVs and SaaS share similarities in software development, cross-platform accessibility, and industry reach.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Buffer Resources

APRIL 22, 2024

But after achieving initial success, they bump into the same problem: They must moonlight as marketers to scale up. The numbers are promising, but solopreneurs face the challenge of learning how these platforms work while maintaining critical aspects of their businesses. Which social platforms should you choose?

Social Media 93

Social Media Scale Growth Hacking Headcount 93

SmartKarrot

SEPTEMBER 2, 2021

It is imperative to maintain customer relationships and retain subscribers. A SaaS company with an increasing attrition rate often misses out on a key component of customer success. We are aware that success in the modern business world is dependent on “relationships”. What is a Customer Success Platform?

Customer Success 10

Customer Success Management Scale Customer Lifetime Value 10

SmartKarrot

SEPTEMBER 2, 2021

It is imperative to maintain customer relationships and retain subscribers. A SaaS company with an increasing attrition rate often misses out on a key component of customer success. We are aware that success in the modern business world is dependent on “relationships”. What is a Customer Success Platform?

Customer Success 10

Customer Success Software Management Scale 10

User Pilot

APRIL 15, 2024

In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product. We also share a few tools that can help you harness the power of AI to offer a better customer experience. Many platforms use AI for automatic content localization to increase its inclusivity and reach.

AI Search 105

AI Search AI Artificial Intelligence Machine Learning 105

User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

AI Search 93

AI Search Social Media Cross-platform App Design (Application) Systems Review 93

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue 102

Revenue Operational efficiency. Scale Customer Success 102

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics? Let’s dive in!

Artificial Intelligence 101

Artificial Intelligence Social Media Software Review AI Search 101

Stax

FEBRUARY 28, 2024

What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. How do they keep customers returning for more? By partnering with a trusted SaaS billing platform. What is a SaaS Billing Platform? However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JANUARY 31, 2024

They provide insights to improve user experience and meet customer needs. They offer data visualization, analyze user behavior data, and identify friction points to improve customer experience. Heap is a product analytics platform for optimizing digital products and enhancing understanding of user experience.

Management 102

Management Scale Software Review User Experience 102

Buffer Resources

APRIL 17, 2024

LinkedIn is the rare instance of a social media platform with a very clear focus: you’re either there for your business or your career. It’s also one of the first social platforms people looking for a B2B partner go. There’s no other social media platform that clearly signals what its users are there for.

B2B 91

B2B Social Media Venture Capital Company Culture 91

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. Some of the most important traits of a product-led growth model include customer-centric design, frictionless exploration, fast value, self-serve customer experience , network effect, and virality.

Strategy 78

Strategy Education User Experience Acquisition 78

Andreessen Horowitz

MARCH 11, 2024

Players today expect more from their games than ever before – more content, higher levels of polish, better graphics, multi-platform support, multiplayer that just works – all of this has become table stakes to find success in games. This is a ~20x increase from a $10M average budget for a single platform game in 2010.

Outsourcing Services 90

Outsourcing Services Investment Outsourced Development Marketplace as a Service 90

User Pilot

MARCH 7, 2024

In reality, some companies are better served using free vs paid analytics platforms. In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform.

Social Media 104

Social Media AI Search Mobile AI 104

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

Buffer Resources

DECEMBER 18, 2023

We spent the early part of the year experimenting with different platforms, creatives, and approaches so that when the holiday season—our biggest time of year—came, we could crank up the budget and reap the rewards. We’re building deeper relationships with customers There are many ways to measure a conversion from an ad.

Social Media 120

Social Media Scale Marketing Advertising 120

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

FastSpring

MARCH 15, 2024

Todd recommends that game devs consider those larger platforms as part of a video game marketing strategy that includes multiple channels for selling games , but that they not rely solely on them. “The The first phase is focusing on your own community,” Todd explains, citing Discord as a great platform on which to do so.

Payment Methods 179

Payment Methods Marketplace as a Service Payment Solutions Payments 179

User Pilot

FEBRUARY 20, 2024

Benefits of targeted email marketing include enhanced engagement , retention, conversion rates, ROI, and better insights into customer behavior. Geographic Segmentation : Divides the market by location, useful for regional customization and addressing cultural differences. What are the benefits of targeted email marketing?

Marketing 95

Marketing Customer Lifetime Value Technical Review Software Review 95

User Pilot

FEBRUARY 28, 2024

If you decide that Pendo Engage isn’t the right fit for your needs then, we suggest you try an alternative – get a free Userpilot demo to see if our platform would be a better match! TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. Custom themes.

Software Review 104

Software Review Engagement Technical Review AI 104

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Payments B2B 94

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 111

Software Review Scale Customer Success Innovation 111