Intercom, Inc.

JULY 2, 2020

Championing this strategy is Pam Dodrill , Zapier’s VP of Customer Support and Success, whose team works with the company’s more than 100k paying customers and 3 million users. For Pam, it all stems from a long-held belief that investing in the customer’s success will chart a direct path to the company’s.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Intercom, Inc.

MAY 28, 2019

You can growth hack the first one, but to build a great business, you need to invest in the second one. They explain where to start, what to look for in user interviews, why onboarding needs to evolve as your customers and product do and much, much more. There are two funnels for SaaS companies. The second is all about keeping them.

Onboarding 214

Onboarding Strategy Growth Hacking Interviewing 214

Trint

DECEMBER 1, 2020

London-based Edge Investments supported the round, led by The New York Times Company LONDON—December 1, 2020— Trint , the leading speech-to-text platform for content creation, today announced the close of its Series A Acceleration round with an investment of £5M (~$6.7M). Individual investors were also part of the round.

Investment 130

Investment Artificial Intelligence Banking Entertainment 130

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

SaaStr

NOVEMBER 23, 2021

Here are some of their top takeaways and techniques they shared with us for creating an impactful live event strategy. Have plans A through C at least as a starting point lined up and invest time accordingly. Live events are a forcing function for your entire team, not just sales, and marketing. Think Zapier.

Strategy 243

Strategy Travel Branding Interviewing 243

User Pilot

MAY 1, 2024

He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. He has also invested in businesses, like Figma, Vanta, and Webflow, among others. He later branched into hosting podcasts , called Lenny’s Podcast.

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . Boterri’s company Accel invested in PayFit in 2017 and again in 2021. Plan your hiring strategy early, especially for your sales teams. .

SMB 186

SMB Sales Hiring Scale B2C 186

SaaStr

NOVEMBER 18, 2021

With nearly a full hour of Q&A with a phenomenal communicator as our guest, our “Off The Record” interview with Pat Grady (Partner at Sequoia Capital) surfaced a number of actionable insights for Founders. We’ve excerpted 10 key highlights from our interview below: #1 – Habits Of Exceptional CEOs.

Scale 296

Scale Company Culture Interviewing Finance 296

SaaStr

JANUARY 30, 2023

Overcoming challenges by optimizing for success In the early stages of setting up your SaaS business, it’s always a good idea to invest time thinking about the direction you want to take. Interview personally and define hiring values to build your team. Data is the foundation for developing efficient strategies.

Sales Hiring 231

Sales Hiring Payment Services SaaS Payments Scale 231

User Pilot

AUGUST 6, 2023

Omnichannel vs multichannel customer experience While omnichannel and multichannel customer experiences are often used interchangeably, there’s actually a nuanced (but sizable) difference between the two strategies. Following up on insightful customer feedback through email or interviews. Get your free Userpilot demo today!

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

Sales Hacker

APRIL 21, 2020

You’ll be able to download the interview scorecard template that I use with my clients. Part two of this scorecard series will help you create a sales interview scorecard to land that sales role you’ve been dreaming about. Turns out, the candidate was scared, rather than excited, about their exit strategy. The cherry on top?

Sales Hiring 95

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 95

ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. The post 20 Customer Success Interview Questions to Ask CSM Candidates appeared first on ChurnZero.

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

SaaStr

MAY 6, 2021

A CRO owns and directs the strategy over a company’s revenue cycle, but there’s not a set standard for operational or management decisions: in addition to sales and sales development, they might be responsible for customer success, lead generation and pipelines, and even marketing and brand development. What are the tricky things?

Sales Hiring 243

Sales Hiring Sales Recruiting Interviewing Revenue 243

Valuize Consulting

NOVEMBER 25, 2021

Right now, a lot of companies view CS as a department but I see Customer Success becoming the pinnacle for strategies across all functions of an organization. First, you need to develop and incrementally optimize your CS strategy. Secondly, you need to invest in technology that optimizes your team’s operations.

Scale 52

Scale Technical Review Technology Interviewing 52

SaaStr

JUNE 6, 2022

This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B In 2019, they also acquired Quovo, a company that focused on investment accounts, to make it easier for consumers to manage their investments. That allows us to have a very different go-to-market strategy.

Banking 242

Banking Scale Acquisition Interviewing 242

Valuize Consulting

DECEMBER 16, 2021

To find out, I spoke with Naz Madani, Customer Success Strategy Consultant at Valuize. At Valuize, Naz helps leading B2B SaaS enterprises drive scalable and sustainable growth by deploying robust Customer Success strategies that optimize processes, integrate impactful technology solutions and empower cross-functional teams.

Interviewing 52

Interviewing Customer Success Scale Government 52

CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. An example of a major win I personally experienced was with a customer that was having internal difficulties in positioning the tool they had invested in. How do you implement QBR/EBR as a success strategy?

Interviewing 59

Interviewing Technical Review Scale Communication 59

Intercom, Inc.

MAY 13, 2021

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JANUARY 10, 2024

Mistake #1: Not Participating in Company Strategy CMOs need to be involved, and a common mistake founders make is not involving them in strategic conversations within the C-suite. Leading him to some of his biggest mistakes when hiring: Not investing enough time. Invest in the brand and brand reputation early.

Sales Hiring 252

Sales Hiring Scale Technical Review Leadership 252

User Pilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

SaaStr

MARCH 5, 2021

The key is to make sure that your sales aren’t entirely dependent on the founder, but that the product and strategy are strong enough for a good sales team to run with themselves. Hire a VP that knows what they’re doing and then get fully aligned on strategy. 1 – Have a recruiting strategy. Do many, many interview rounds.

Sales Recruiting 180

Sales Recruiting Sales Hiring Scale Sales 180

Neil Patel

SEPTEMBER 28, 2020

According to a recent survey from the DMEXCO, 70 percent of executives worldwide expect the pandemic to accelerate the pace of digital strategy. Today, businesses are expected to outline, plan, implement the digital strategy in a matter of days or weeks. Not if you have the right digital strategy agency.

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

User Pilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Customers expand their usage of your product and invest in upsells. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Lay out a customer journey map.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. This exact same Product Owner role is critical to your success in adopting and realizing value from your investments in CS technology. Q: What role do you think technology and data play in an organization’s Customer Success strategy?

Technology 52

Technology Customer Success Interviewing Scale 52

SaaStr

JULY 7, 2020

Q: What is a strategy you have employed as a software company to keep sales up during COVID-19? My favorite strategy looking across my portfolio of investments is not charging customer that right now are struggling. Haven’t seen this strategy fail yet. And it likely will make you more in the medium and long term.

Scale 176

Scale Interviewing Revenue Strategy 176

User Pilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Customers expand their usage of your product and invest in upsells. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Lay out a customer journey map.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. We’re experimenting with it, but we haven’t made a massive investment.

Payments 108

Payments Forecasting Payment Services Payment Solutions 108

SaaStr

JULY 29, 2021

Do at least 20–30 customer interviews before you start writing too much code. What you need until $20m ARR at least is more qualified leads, not brand strategy. Most SaaS companies invest early in sales, but wait on customer success. Someone great at something core you aren’t: Sales, Engineering, Marketing. Great at sales.

Sales Hiring 310

Sales Hiring Sales Recruiting Interviewing Engineering 310

SaaStr

MAY 16, 2022

Lesson: Build a proactive strategy with Salesforce. Those early days are a classic example of having launched an application before developing a proper go-to-market strategy. However strong your product may be, you can never afford to sleep on strategy. When I interview a first-time founder, they talk about the product.

Machine Learning 206

Machine Learning Artificial Intelligence Interviewing Strategy 206

Brian Balfour

SEPTEMBER 26, 2017

Get the customizable Growth Interview Prep Worksheet that accompanies the post here. You walk into your growth interview after hours of preparation. But there’s one big problem you’ve overlooked - the interview isn’t actually about you. But, the best growth candidates orient the process around the company and its strategy.

Interviewing 65

Interviewing Retention Metrics Social Media 65

SaaStr

SEPTEMBER 17, 2020

Yet the strategy was not to have a conventional startup. Our journey with JFrog started back in November 2015 when I first met CEO and co-founder Shlomi Ben Haim and the JFrog team,” said Jai Das, who is the president and managing director at Sapphire Ventures , which participated in the $50 million Series C investment. “One

New CTO 214

New CTO CTO Benchmarks Consulting 214

User Pilot

JUNE 20, 2023

Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. As you’re getting ready to launch the MVP, make sure to develop a robust go-to-market strategy to drive customer acquisition and revenue generation. Is it the best way to invest the resources? Who is the target audience?

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

User Pilot

APRIL 19, 2024

TL;DR Market research is vital for making informed business decisions, enabling companies to understand the market, target audience, and competitors, reducing risks, and optimizing marketing communications and product strategies. Interviews. The outcome? Focus groups. Product trials. Each method has its benefits.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

SaaStr

OCTOBER 30, 2021

A mentor of mine suggested that I reframe my search to seek out companies that I would invest in, instead of the other way around. He told me, you can invest time, talent, or treasure. Unfortunately for me, I had little experience, not much talent, and lacked the treasure/money to invest. It seemed like the best investment! .

Scale 266

Scale Sales Hiring Sales SMB 266

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. WTP Influences the pricing strategy Customers’ willingness to pay affects how much a company can charge for a product. When preparing your interviews, decide on the methodology you will use.

SaaS 105

SaaS Interviewing Pricing Market Research 105