Intercom, Inc.

SEPTEMBER 8, 2021

We’re constantly releasing product improvements, and sometimes these changes can impact things, so we want to ensure that we’re always proactive with communications so that customers know what to expect and when new functionality has become available to them.”. “By Meeting customers where they are.

Scale 237

Scale Headcount Mobile Communication 237

SaaStr

FEBRUARY 19, 2021

Sure, they’re using HubSpot as the “hub” of their marketing, but it still has to plug-in to, on average, about +20 or so more apps to centralize the data. Email * The latest SaaStr updates straight to your inbox. Building an Ecosystem. As their key customers, marketers have a lot to keep track of and wrap their heads around.

Social Media 272

Social Media Content Marketing Enterprise Retention 272

Andreessen Horowitz

APRIL 23, 2024

I know the two of you have been using “old school” AI for some time now, but why don’t we start with how you’re using GenAI in your companies? René Lacerte: Trust around money is one of the most important things that society has, and how we make sure we’re enhancing trust is something I think about a lot.

Payments 103

Payments Forecasting Payment Services Payment Solutions 103

Intercom, Inc.

JANUARY 31, 2023

In product development, customers are always the ultimate arbiter – you may build amazing technology, but if it doesn’t solve a problem for them, it’s not worth it. Des: They’re names of this specific module. Fergal: Yeah, they’re the names of this specific model. The ability of GPT-3.5 How can I help you?”

Generative AI 129

Generative AI AI Search AI ChatGPT 129

Sales Hacker

AUGUST 2, 2023

An integrated way. It’s been an amazing 10-year run for Sales Hacker. The post Sales Hacker is re-acquired by GTMfund, re-branded as GTMnow appeared first on Sales Hacker. A connected way. I’ve had some incredible memories running the business for 9 of those years both independently and as part of Outreach.

Branding 74

Branding Sales Innovation Education 74

Intercom, Inc.

JANUARY 16, 2020

John: And of course when miro.com is available, I suppose that also helps if you’re thinking about changing the name. Are you building integrations yourselves? Andrey: We’ve built a lot of integrations ourselves. One approach we have is that we provide the API for integration. Are you opening up to partners?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Buffer Resources

JANUARY 11, 2024

Like many small business owners, I spent a lot of time in 2023 considering how I wanted to integrate artificial intelligence into my content agency, iHartContent.   This approach to integrating AI helped my agency achieve our first multi-six-figure milestone in 2023.

AI 91

AI ChatGPT Business Artificial Intelligence 91

SaaStr

APRIL 25, 2021

However, there were a few things I/we were relatively good at early on: Integrations. We were in the first batch of apps to integrate with Salesforce on AppExchange, several years ahead of competition. We weren’t amazing at it, but back in the day, no one except Box in SaaS could get much press anyway. Press and PR.

Scale 253

Scale Enterprise Branding Scaling 253

Sales Hacker

AUGUST 2, 2023

An integrated way. It’s been an amazing 10-year run for Sales Hacker. The post Sales Hacker is re-acquired by GTMfund, re-branded as GTMnow appeared first on GTMnow. We believe that Sales is no longer siloed.The past decade of technological and generational advancements have led to a new way to build, sell, and market.

Branding 63

Branding Sales Innovation Education 63

Intercom, Inc.

AUGUST 12, 2021

In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one. Tell us a bit about that, what you’re working on and what you’re most excited about.

Revenue 223

Revenue Scale AI Search Customer Support 223

SaaStr

DECEMBER 23, 2020

Harry Stebbings: I do also want to say a huge thank you to Paul Rosania at Balsa and April Underwood for some amazing question suggestions today. You’re going to think there’s a lot of process, but even if you introduce the smallest bug, it impacts a million people so that process is necessary. You don’t.

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

SaaStr

DECEMBER 2, 2019

Pro tip: The braindates are integrated into the SaaStr Annual app. If you’re looking for your next job or just some friendly advice, this is the way to go. Workshops have gotten so popular we’re hosting them in the adjoining Marriott. Where are they? Braindates will be hosted in the braindate lounge in the Expo Hall.

Engineering 158

Engineering Development Revenue 158

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. Niamh O’Connor , Brand Editor. My favorite?

Technical Review 196

Technical Review Scale Innovation Company Culture 196

SaaStr

NOVEMBER 26, 2019

They’re my people. A lot of companies say that they’re collaborative, but really are they? So it’s not that it’s all rainbows and sunshine at Duo, although I would argue it is 95% of the time, it’s when there’s an issue, it feels like we’re all rowing in the same boat together, right?

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales 217

SaaStr

SEPTEMBER 17, 2019

We’re better!” We’re better!” 3-4 critical features, or integrations, or gaps you fill. Guess about 3-4 amazing attributes you have the competition doesn’t that this prospect would care about. There was a reach chance there to get our business. And yet, all the pitches were the same.

Sales 193

Sales Software Investment Business 193

SaaStr

MAY 13, 2019

The redesign also integrated our non-blog post content much more deeply than before — tripling the content in our feed. Our Quora answers, our Videos, and our Podcast were now much more integrated into our content feed. New visitors to SaaStr.com, for a few brief weeks, saw all our amazing products. The meta-lesson?

Scale 145

Scale Scaling Engagement Subscription 145

SaaStr

AUGUST 7, 2020

So first, Trisha Price, who is the Chief Product Officer of nCino, who recently had an amazing IPO, and also David Schmaier, who’s the founding CEO of Vlocity, and CEO now of Salesforce Industries, as they were recently acquired by Salesforce for over a $1 billion, as well. I was amazed by how big Salesforce was in the ecosystem.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

Andreessen Horowitz

DECEMBER 5, 2023

But as I said, we didn’t have a huge plan for what we’re going to build. So we would oftentimes build a budget and say, “Hey, consumers, you’re spending too much on restaurants. So we were fortunate that we had built integrations into a couple banks. You should spend less.” How’s this working?”

Sales Hiring 88

Sales Hiring Sales Recruiting Banking Outsourced Development 88

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. Its lowest plan is cheaper than Pendo’s Starter plan and offers all its analytics and sentiment tools as well as integrations. No integrations. Integrations and webhooks. Integrations.

Software Review 94

Software Review Technical Review Systems Review Scale 94

Intercom, Inc.

NOVEMBER 17, 2022

If you’re short on time, here are a few quick takeaways: When bootstrapping, move fast and grab a significant market share, whether that’s through building integrations with big players or automating as many tasks as possible. Liam Geraghty: Alina, you’re very welcome to the show. It was an amazing experience for me.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. This isn’t the first we’ve heard from Samuel. But we’re getting ahead of ourselves. Otherwise, you’re just flying blind.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SaaStr

JUNE 10, 2020

Today we’ll talk a little bit about the marketing trade-offs during Coronavirus, or really any, I would say, crisis type mode and things that we’re all learning to adjust to and really about driving revenue while cutting cost. We’re looking at everything we do from software to people. For four years at MongoDB.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Buffer Resources

OCTOBER 5, 2023

If people think you just snapped your fingers and something amazing appeared, they're less likely to appreciate the skill and effort that went into it. He found that people might be super engaged on one platform but unwilling to jump to another, even if they're intrigued. It's a fine balance, though.

Social Media 104

Social Media Engagement Branding Strategy 104

SaaStr

DECEMBER 3, 2020

They just made a ton of sense for what they’re trying to solve. ” And Joe being the CEO of Loom, we were off to the races and we’re staying in touch throughout the year. But ultimately, you’re also having this sense of winning. We’re getting it done.” We worked together at Dropbox.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Intercom, Inc.

JUNE 30, 2022

Liam Geraghty: Caroline, you’re very welcome. We imagine that patents are interesting, but they’re really not. Then, I got a job with a big computer systems integrator in the UK. ” is something they can answer straight away without having to distract themselves too much from what they’re trying to do.

Systems Review 239

Systems Review Technical Review Government Banking 239

SaaStr

JANUARY 10, 2020

You’re selling capital and I think it was a really transformative experience for me. Bob Moore: Yeah, if you think about that RJ Metrics journey, what I like to say about RJ is that it took us eight years to build an amazing three year old company. Harry Stebbings: Listen, I’m sure it is. Kind of solve the problem.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Intercom, Inc.

APRIL 1, 2021

Janeen is a fierce advocate of integrating diversity into your team , be it race, gender, culture, age, etc. And today, you’re back to talk with us in a little bit more depth about your own career and your work at Wikimedia. I spent more than 16 years at General Electric where I had an amazing global career.

Healthcare 223

Healthcare Technology Scale Artificial Intelligence 223

Sales Hacker

NOVEMBER 16, 2021

Started a couple of years ago and was built from the ground up, now they’re over a million in ARR, over 50 people all over the world. We’re excited to announce that their annual series Unleashed Summit Series is back this year. We are a meeting platform that integrates life coaching. Let’s thank our sponsors.

Scale 95

Scale Leadership Construction Sales 95

Kellblog

AUGUST 27, 2022

Since we’re talking about the marketing strategy game, I want to introduce another book, less popular in Silicon Valley but one that nevertheless deserves your attention: Playing to Win. In reality, we’re not trying to create a category. We’re trying to win one, whether we happened to create it or not.

Strategy 136

Strategy Marketing Startup Customer Success 136

Sixteen Ventures

FEBRUARY 26, 2023

The Power of ChatGPT in Customer Success When ChatGPT first came out (in November 2022), it amazed people with its ability to write code. For instance, if ChatGPT generates a piece of Javascript code, the user needs to know where it fits in and how to integrate it with other code segments. Especially when it comes to Customer Success.

ChatGPT 60

ChatGPT Customer Success Generative AI Artificial Intelligence 60

Buffer Resources

JANUARY 11, 2024

Like many small business owners, I spent a lot of time in 2023 considering how I wanted to integrate artificial intelligence into my content agency, iHartContent.   This approach to integrating AI helped my agency achieve our first multi-six-figure milestone in 2023.

AI 40

AI ChatGPT Business Artificial Intelligence 40

Intercom, Inc.

JANUARY 5, 2022

And that drove a lot of what we’re seeing here, going from this nice-to-have to a need-to-have. You’re very welcome to the show. Am I right in saying you’re a former rocket scientist? chance you’re storing or processing data in the Cloud. Security on auto-pilot. From rocket science to compliance.

Scale 211

Scale compliance Software Review Technical Review 211

Sales Hacker

MARCH 30, 2021

Revenue Grid is mainly focused on automation and integration, bringing your calendar and email into your CRM. The Value Of CRM Integration [22:24]. Neil Ringers: Our product evolved out of integration to email and calendar, pulls data from those sources of truth, and puts it into Salesforce. Sam’s Corner [29:37].

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SaaStr

SEPTEMBER 27, 2019

Harry Stebbings: There are a couple of things that I want to unpack, and I didn’t expect to go off schedule this early but we’re going for it. But it doesn’t really scale when you’re selling to the masses. You said there about being a CMO at 12, Ryan, very interesting 12 year old that you were.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

MARCH 20, 2020

If you have an amazing product with a $10 million total market size, you can kill it. And for bookkeeping, which is this service that is almost mandated and certainly needed by just about every small business out there, you’re talking about a $60 billion TAM in the US alone. And so the size of the opportunity is so important.

SMB 179

SMB Scale Startup Marketplace as a Service 179

SaaStr

AUGUST 9, 2019

I’m sure you’re glad you hosted that one. Harry Stebbings: So if we still on top down on the industry, we’ve chatted before and you said something very poignant to me, which is we’re in the first wave of disruptors that are built to take out the godfathers of SaaS. ” Luckily for me, it was.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Neil Patel

SEPTEMBER 8, 2020

This growth is amazing for local businesses, but many companies aren’t prepared to take advantage of this growth. The thing about these metrics is they’re all pretty practical; local businesses need consistent cash flow. If you’re not sure what you’re looking for, most of these firms look great.

Technical Review 128

Technical Review Sales Hiring Software Review Mobile 128