Innovation Technology Underperforming Technical Team 
SaaStr
JANUARY 26, 2025
Their patented TwAP technology that lets customers opt-in with a single click, automatically opening their messages app with a pre-composed text. The learning: When you solve a genuinely hard problem, you get three moats for free: Technical advantage through innovation Legal protection through patents Thought leadership in the space 2.
Intercom, Inc.
OCTOBER 13, 2020
At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? It’s also easy to over- or under- invest in the technology. We can’t just build for the good path.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
DECEMBER 12, 2018
Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.
Intercom, Inc.
JUNE 10, 2020
I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.
BetterCloud
MAY 13, 2025
Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.
SaaStr
JUNE 13, 2024
Every week, there are significant new developments in tech. If you go to a team and say, “I can do 70% of what your team is doing now automatically and at a fraction of the cost.” If there is no innovation and you’ve maxed out your existing TAM, you’ll start slowing down. You can’t sell hype.
Buffer Resources
AUGUST 2, 2024
But with all the bad comes so much good : the ability to share your life and work with billions of users all over the world, an outlet for creative expression, the possibility of monetizing your passion, and, perhaps, the most important of all: the ability to share and connect with family and friends. Content, poof. Audience, bye-bye.
Expert insights. Personalized for you.
268 
Let's personalize your content