SaaStr

APRIL 6, 2022

Instead, they bring in engineers, researchers, designers, and data scientists to create the product. This plan should also be shared with your colleagues for transparency so that you can begin building trust across the organization. . We build them to disagree and to dissent, and we build them to have a lot of ownership.

Scale 178

Scale Leadership Scaling Interviewing 178

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. We really do touch every organization in the business, which consists of product and engineering, services, sales, marketing, product, and people,” he explains. “So And much more!

Customer Success 154

Customer Success VP of Engineering Payments Payment Methods 154

User Pilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. Spotting market gaps: interview invite. Canva is another one.

Underperforming Technical Team 84

Underperforming Technical Team Marketing Market Research Outsourced Development 84

Valuize Consulting

JANUARY 5, 2022

To uncover the cutting-edge trends that are shaping the future of Customer Success, Valuize’s Founder and CEO, Ross Fulton, spoke to Gainsight’s CEO and Customer Success expert, Nick Mehta. After another unprecedented year (or two), Customer Success (CS) is forecasted for glass-shattering growth.

Interviewing 52

Interviewing Trends Scale Customer Success 52

Buffer Resources

FEBRUARY 5, 2024

And the ability to understand and harness it dark can provide valuable insights into what’s driving engagement, referrals, and what your audience wants out of your content.   This includes sharing links over private channels such as direct messaging, email, and SMS, which are not visible to the public, search engines, or marketers.

Social Media 105

Social Media Branding Engagement Strategy 105

Totango

JANUARY 19, 2022

When it comes to landing a CSM position, there are three main areas to focus on: your resume, the interview and networking. Bonus points if these examples include working with Product, Sales, Marketing or Engineering teams! Do Your Homework for the Interview. Three Tips for Landing a Customer Success Manager Job.

Customer Success 103

Customer Success Management Sales Hiring Interviewing 103

User Pilot

DECEMBER 21, 2023

One of the best ways of keeping up to date with the rapidly growing subject is by listening to AI podcasts. In this article, we’ve selected 24 of the best AI podcasts for you to listen to improve your knowledge of AI and keep up to date with the future of AI technology in product management and more. With nearly 3.4

Artificial Intelligence 80

Artificial Intelligence Technical Review AI Technology 80

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. Building a great sales team: How Intercom fosters and maintains its sales culture. Putting people first.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Buffer Resources

OCTOBER 23, 2023

Optimize the text in your video and on your channel for SEO Search engine optimization isn't just for blogs and websites; it's crucial for YouTube Shorts as well. It helps the YouTube search engine effectively to categorize your content and make it more discoverable. Let’s get into it. 

Social Media 131

Social Media Trends Engagement Branding 131

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

DECEMBER 28, 2022

We also published nearly 50 new podcasts, featuring interviews with high-profile guests such as Hubspot CEO Yamini Rangan and Profitwell founder Patrick Campbell. When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. Emojis are online communication gold. And breathe!

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

BetterCloud

NOVEMBER 13, 2020

As part of her ongoing interview series with IT leaders, our chief customer officer Rachel Orston sat down with vanBeekom to discuss his career, his approach to management, and how he has tackled the unique challenges of remote work. Editor’s note: This interview has been edited lightly for clarity.

Management 98

Management Interviewing Engineering Leadership 98

Sales Hacker

AUGUST 11, 2023

This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization. What does the early build for a strong sales team look like? Grit is a must-have.

Scale 64

Scale Leadership Sales Hiring Sales 64

User Pilot

NOVEMBER 23, 2023

Extensive market research is essential to assess the competitive landscape, identify opportunities, and shape the product vision. Must have skills for a successful product manager What are the skills that product managers need to build products that satisfy user needs, solve their problems, and delight them? Book the demo!

Management 81

Management Technical Review SaaS Leadership 81

Unbounce

NOVEMBER 14, 2021

But it can feel a lot harder to get new customers than to build your team or design a product. Use these audience research methods to find your target customer: Customer interviews and surveys Social media monitoring Competitive analysis Google Analytics and site performance reports Audience research tools like Spark Toro and Buzzsumo.

Social Media 131

Social Media Content Marketing Branding Education 131

Intercom, Inc.

SEPTEMBER 9, 2022

We wanted to know what’s up with this surge, so we’ve asked our Director of Machine Learning, Fergal Reid , if we can pick his brain for today’s episode. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Neil Patel

JANUARY 6, 2021

If you watched a video about building an affiliate site from scratch, you could come in armed with Q&A questions. Q&As take on a similar shape by answering important questions raised about a specific topic. Q&As take on a similar shape by answering important questions raised about a specific topic.

Social Media 123

Social Media Interviewing Branding Strategy 123

User Pilot

MARCH 6, 2024

That said, we’ll get right into the practices that are shaping the way we think about optimizing conversion rates. Feedback Collection for Customer Loyalty : Actively collecting and acting on user feedback to improve product features and user satisfaction, building customer loyalty. And which ones are misleading? Hubspot’s chatbot.

Trends 80

Trends Social Media AI Search SaaS 80

FastSpring

SEPTEMBER 16, 2022

Read our FAQ or sign up here. If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Professional moderation.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so everybody had to build their own connections. And so that was what you’re investing in.

Payment Solutions 101

Payment Solutions Payment Methods Payment Services Payments 101

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. I studied computer engineering in school, and I love math, but I realized I didn’t want to be a computer engineer when graduating.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Neil Patel

JANUARY 21, 2023

It can help you produce more content with less effort, connect with new audiences, and even improve your search engine rankings. For example, this newsletter begins with the ongoing discussion around search engine algorithm updates. Luckily, curated content can help you supplement your content output.

Social Media 89

Social Media Content Marketing Interviewing Trends 89

Intercom, Inc.

DECEMBER 9, 2022

a text-generating AI, and according to OpenAI , it can generate text in a dialog format, which “makes it possible to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.”. The bot is powered by GPT-3.5, And you’re back again because more stuff happened.

ChatGPT 279

ChatGPT Artificial Intelligence Technical Review Machine Learning 279

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. His paintings have different shapes with very bright colors and we found that our boards developed in kind of the same style. Are you building integrations yourselves? Are you opening up to partners? So we thought, surely there is a solution here?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. My profile summary explains my origin story as a musician and how that helped shape my career as a marketer.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134

SaaStr

JUNE 11, 2019

Join him as he shares his top lessons in building great teams. Give it up, ladies and gentlemen. Happy to talk about how to build teams, because that tends to be the number one question I get asked by founders. We had an incredible density of talent, a pretty cool density of talent in one building, mostly in Mountain View.

Merchant Services 219

Merchant Services Part-Time VPE Sales Hiring Scale 219

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. But sign-ups went down. Jump to highlights. I’m David Vogelpohl.

Payment Methods 176

Payment Methods SaaS Payments Payment Solutions Payments 176

Intercom, Inc.

SEPTEMBER 8, 2021

Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Tripod was a search engine there, which exited to AltaVista. Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. Harry Stebbings.

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. She’s been coaching business leaders for over 30 years, helping them build more customer-centric initiatives and create long-lasting, memorable relationships with their customers. What will your legacy be? The lesson?

VP of Engineering 181

VP of Engineering Scale Business Leadership 181

SaaStr

JUNE 23, 2019

Join him as he shares his top lessons in building great teams. Give it up, ladies and gentlemen. Happy to talk about how to build teams, because that tends to be the number one question I get asked by founders. We had an incredible density of talent, a pretty cool density of talent in one building, mostly in Mountain View.

Merchant Services 191

Merchant Services Part-Time VPE Sales Hiring Scale 191

Intercom, Inc.

MARCH 5, 2020

?. Jasmine Friedl, Intercom’s Director of Product Design, grew up in one of the most niche environments one could imagine: the daughter of homeschoolers in northern Wisconsin. With International Women’s Day approaching, we caught up with her to hear her journey from church to tech. Short on time?

Payment Solutions 129

Payment Solutions Payment Methods Interviewing Payment Services 129

Mucker Capital

OCTOBER 22, 2018

I went on the interview process, and I didn’t tell my parents until it was really real. We had Slack, and communication platforms were picking up at the time in 2016. There were not that many people using it yet, so that helped me shape the product. In February, Workast raised $1.85 One night, I was doing my Ph.D.

Interviewing 40

Interviewing Web Development Web Developers Startup 40

Intercom, Inc.

OCTOBER 15, 2020

“Build it and they will come”) to the demand side allows you to have insights into who your real competitors are. I’ve been fixing things for 45 years, and I’ve been building things for 30 years” Bob: The way I’ve been explaining to people is that I’ve been breaking things for probably 50 years.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

SaaStr

JANUARY 31, 2020

What has been Eugenio’s takeaways in what works when building developer communities and early developer adoption? * Knowing the common pitfalls won’t stop you or your team from making them, but it will help build the most important skill any manager can have: resiliency. Loving our podcast content? This episode is sponsored by Brex.

Scale 167

Scale Sales Hiring Pricing Leadership 167

Intercom, Inc.

MAY 1, 2019

Once on top of the hill you have a clear view – you can see the shape of the landscape and make out the path down, you can picture what needs to be done to make progress. We focused only on the end-user experience, ignoring how a customer might set it up behind the scenes in Intercom. Validating with customers.

Onboarding 143

Onboarding Interviewing User Experience Innovation 143