Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

NOVEMBER 11, 2022

But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And I don’t mean in an edgy way.

Outsourcing Services 193

Outsourcing Services Banking CTO Hire New CTO 193

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And then, in the 50s, they introduced this new thing, and there was resistance.

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

SEPTEMBER 26, 2019

For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. Gaetan Gache t: The fact that you’re new is actually becomes a negative. And we were acting as the CTO of Gap and whatever, another title.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Sachin is a seasoned PLG expert who is constantly developing new product strategies. He is consistently publishing new articles and insights on his website.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

TechEmpower SaaS

SEPTEMBER 25, 2023

When we interview potential developers, we’re always amazed at how many can’t answer basic programming questions. New features always require significant rewrites, and consequently a lot of time. And the #1 symptom relates to that old software engineering adage: The first 90% of a project takes half the time.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

OpenView Labs

JUNE 18, 2020

I tell them that I do what I do with music, but with software engineers. Is there a new skill you’ve been working on during quarantine? He drove a forklift in New Jersey long enough for him to have enough money to build his own studio. Read more interviews with the most interesting humans in SaaS. Do they understand that?

CTO Hire 52

CTO Hire New CTO CTO Software Engineering 52

ProfitWell

SEPTEMBER 5, 2019

Their Elastic Billing engine allows you to price creatively and adapt quickly. Michael Klett, Co-Founder & CTO, Chargify. The challenges are plenty — and they are inevitable. Chargify has made it their mission to knock down these walls and make your life easier when it comes to generating and managing subscription revenue.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We go extensively into the customer experience.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. Every smart engineer today is inspired by AI, so give your team the freedom to dream up how AI could improve your product. Product marketing is neither marketing nor product.

Scale 248

Scale Sales Hiring AI Sales Recruiting 248

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Below, we’ve shared the transcript of Harry’s interview with Sam. Bret was formerly the CTO at Facebook. What measurements should be used to determine their success? How should the success of marketing be measured?

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. For years we tried to build and manage billing internally to the point where we had a dedicated Engineer to it. Robert Kern, CTO & Co-Founder, PredictHQ. Then, we found Chargify.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 173

Scale Enterprise Scaling Sales Hiring 173

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? 300: When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Below, we’ve shared the transcript of Harry’s interview with Yousuf. And as a result of that, new opportunities occur. Harry Stebbings.

CTO Hire 134

CTO Hire compliance Scale Startup 134

SaaStr

JANUARY 10, 2020

With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Below, we’ve shared the transcript of Harry’s interview with Bob. 298: Startup success is not exclusive to Silicon Valley. Harry Stebbings.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Sales Hacker

NOVEMBER 16, 2023

Examples: Software Engineer, Product Manager, or Account Executive.Sales Enablement Manager. Examples: VP of Engineering, Director of Marketing, or Head of Revenue. Examples: CTO, COO, CFO. Interview the salespeople involved in top wins and losses, and ask what got their customer to conviction or where a deal stalled out.

Part-Time VPE 87

Part-Time VPE Technical Review Forecasting Software Review 87

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? Below, we’ve shared the transcript of Harry’s interview with Karl. I started my training on the technical side, thinking I wanted to be a scientist or engineer, in particular, thinking I wanted to do research. What works?

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Engineers like it. They kind of hate each other.

Technical Advisors 159

Technical Advisors Scale Sales Hiring Sales Recruiting 159

Intercom, Inc.

OCTOBER 31, 2019

. “Take the work out of work, that’s my motto in life” Prior to that, I was the CIO of another large Fortune 500 company called KLA-Tencor, and the rest of my life has been in software engineering: building tools to help people get things done without having to do all the work. Balancing human-computer interaction.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? Below, we’ve shared the transcript of Harry’s interview with Paul. Because, you’re not getting as much of that by bumping into someone in the hallway outside the interview room, going, “Hey, can you ask about this thing? How will their training change?

CTO Coach 173

CTO Coach Sales Hiring Software Review CTO Hire 173

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. Not just in engineering and product, but in every level. Henry Schuck.

Sales Hiring 244

Sales Hiring CTO Hire Scale Investment 244

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. In a crowded category , it can be tough to make an SEO impact. Kevin: Absolutely.

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Technical Review Scale Underperforming Technical Team Software Review 199

Sales Hacker

OCTOBER 13, 2020

Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. And they may care more about engineering and that sort of thing. Ryan Walsh: Our engineering team is offshore.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

MARCH 3, 2020

So who they’re going to bring with them is critical, that them ideally even like interview them sort of in the process in parallel with the candidate because for me, for a first time VP of Sales, so say you’re … I don’t want to say any … I don’t know. New category. So he’s the CTO?

Sales Hiring 157

Sales Hiring Sales Recruiting Scale CTO Hire 157

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 203

Payment Methods Merchant Services Scale Payments 203

Upscope

MAY 25, 2021

This new developer hub will contain all the key information and links required for you as a developer to test and configure Upscope co-browsing. Here's an interview with our CTO on how co-browsing technology works. Engineering blog We're running ongoing interviews with key devs and we'll post links to them in this section.

Development 52

Development Marketplace as a Service New CTO CTO 52

Sales Hacker

JANUARY 21, 2020

We’ve got an interview with Angus Davis. Now, without further ado, let’s listen to this interview with Angus Davis. Although our firm is based in Silicon Valley, I’m based on the East Coast so I spend a lot of time working with founders in New York City, Boston, and London. Sam’s Corner [41:10].

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Now, without further ado, let’s listen to this interview with Vishal Sunak. I’m not a lawyer, I’m actually an engineer by classical training, and it’s been a fun and interesting ride to work with this community. Show Agenda and Timestamps. Sam’s Corner [28:45].

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Crafty CTO

APRIL 12, 2020

If you’re interested in more history and perspective on the Manifesto, I enjoyed this podcast interview of Scott Duncan.) My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. Not all agile is bad agile.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

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Underperforming Technical Team Development Software New CTO 125

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? We should probably do an interview together. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Enlist the co-founders (06:34).

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

Sales Hacker

MAY 5, 2021

RevOps is still developing as a function, so people with a lot of different experiences, like moving from engineering to marketing for example, find RevOps to be a great place to put their problem solving skills to work. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job.

Scale 99

Scale Technical Cofounder Technical Advisors Sales Hiring 99

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Tell me, explain how you think about testing this in an interview. A mother's room is a designated place where new parents can nurse or breast pump. Ever heard of the airplane test?

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Crafty CTO

JUNE 10, 2023

Race engineers like Audi’s Leena Gade might have the toughest job of all, because unlike drivers, they’re on duty for all 24 hours. Audi has likewise innovated on its internal combustion engine: starting in 2006, Audi made an unprecedented switch to diesel power. Casual, unscripted interviews are happening continuously.

Engineering 52

Engineering Travel Technology Interviewing 52