SaaStr

SEPTEMBER 24, 2020

You know how everyone says you'll never look and wish you'd kept a bad VP as long as you did? How to interview them and qualify them. Because to scale, you are going to need to add a true management team, and then a second one, and then layers of management. The fewer weak hires they continue to make.

Sales Hiring 226

Sales Hiring Part-Time VPE Scale Underperforming Technical Team 226

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Managers oversee their team members’ work and career development.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews.

Underperforming Technical Team 88

Underperforming Technical Team Marketing Market Research Outsourced Development 88

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. TL;DR An over-engineered product is more complex than it should be and it solves problems that don’t exist. Low feature adoption is one of the symptoms of over-engineering. Book the demo!

Underperforming Technical Team 86

Underperforming Technical Team Management Interviewing Scale 86

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

OCTOBER 30, 2021

I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. Going into the interviews, I knew what I wanted out of a job– that part was simple. Together, we developed sales pitches, built out a robust sales process in just a couple of weeks.

Scale 272

Scale Sales Hiring Sales SMB 272

User Pilot

JANUARY 29, 2023

Developing features without validation results in bloated products and unnecessarily drives the cost of development up. Product teams should invest in validation when developing the MVP. If your users respond well to them, you can iterate on them and develop them incrementally.

Management 90

Management Underperforming Technical Team Interviewing Scale 90

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. Common operational pitfalls founders should avoid that can make acquisitions more difficult.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

SaaStr

NOVEMBER 26, 2019

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. You can interview the company for it, but at some point it’s a little bit of a leap of faith. Good afternoon.

Scale 227

Scale Sales Hiring Underperforming Technical Team Sales 227

Intercom, Inc.

JULY 17, 2021

Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team. We chatted to her about why she chose Intercom, her dreams, and her advice for women looking to get into engineering. Did you know you always wanted to be an engineer?

Underperforming Technical Team 129

Underperforming Technical Team Engineering Interviewing Technology 129

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 185

Scale Underperforming Technical Team Scaling Leadership 185

Point Nine Land

OCTOBER 23, 2023

We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders. It helps keep the product team focused on customer feedback and providing value in exchange for revenue.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

User Pilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Average salary: $192,383/yr.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 82

Strategy Underperforming Technical Team User Experience SaaS 82

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question.

B2B 107

B2B Technical Advisors SaaS Payments Underperforming Technical Team 107

User Pilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Acquisition 98

Acquisition Strategy Social Media Underperforming Technical Team 98

Sales Hacker

MARCH 8, 2018

Sales interviews are nerve-wracking. Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great—the things that distinguish good interviewees from those who actually end up landing an offer.

Sales Hiring 68

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 68

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. We’re not necessarily interviewing them for a specific role in the portfolio. How can we help the team get calibrated on the role? Talent in 2024.

Sales Recruiting 92

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 92

Sales Hacker

FEBRUARY 20, 2023

Each candidate you interview will have a unique set of strengths (and weaknesses). A candidate from a large company (500+ employees) typically interacts with a smaller chunk of an organization’s go-to-market engine. Teams need to scale, fast. Previous company size also matters. They need to add immediate value.

Sales Hiring 70

Sales Hiring Underperforming Technical Team Scale Consulting 70

Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Intercom, Inc.

MAY 4, 2018

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. These create more meaningful relationships with people on your team, uncover what motivates them and as a result increase their impact and engagement in their current role. What’s your current development focus?

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Customer Support 223

Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 83

Underperforming Technical Team Sales Recruiting Social Media Market Research 83

User Pilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. Average ships per person in the team.

Technical Review 81

Technical Review Management Underperforming Technical Team Leadership 81

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. It keeps you and your team on the same page, with a clear vision and a good understanding of your audience and goals.

Product Marketing 89

Product Marketing Marketing Social Media Scale 89

Sales Hacker

MARCH 8, 2018

Sales interviews are nerve-wracking. Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great. Prepare For Your Next Sales Interview with These 5 Pro Tips. Understand that the sales interview process is grueling for a reason.

Sales Hiring 41

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 41

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

How To Buy Saas

DECEMBER 11, 2023

However, it’s not necessarily about bad business ideas – far from it. This powerful combination of knowledge empowers you to steer your team and the entire organisation towards success. The insights and knowledge you gain from the course can serve as brilliant prep work for that all-important admissions interview.

Business 40

Business Underperforming Technical Team Interviewing Leadership 40

InsightSquared

MARCH 5, 2021

Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. Additionally, we as leaders tend to give our best reps the latitude of poor funnel management habits because we trust them, and more importantly, we need them focused on closing deals. We need a better approach.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 130

Scale Sales Payment Methods Merchant Services 130

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. What follows is a lightly edited transcript of the interview. This is part of an ongoing series of interviews about unlocking the potential of growth.

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223