SaaStr

NOVEMBER 27, 2024

What was once considered too small or too niche, vertical SaaS has recently emerged as a hotbed of innovation and profitability. That means they have to build the highest quality product and constantly ship more products to engaged customers. Mangomint has managed such a high NRR despite having no long-term contracts.

SaaS Payments

Payrix

DECEMBER 18, 2024

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems.

Payments

SaaStr

APRIL 14, 2025

150+ Sponsors Driving Innovation From the biggest names in cloud to the most exciting startups, our 150+ sponsors are showcasing the latest innovations in SaaS and AI. VIP Summits for Every Role Weve expanded our VIP events to include summits for CROs, CMOs, CFOs, and CCOs. And networking.

VP of Engineering

SaaStr

MARCH 9, 2025

Don’t fix what isn’t broken : When something in your app already works well and delights users, don’t force AI into it just for the sake of innovation. Data Architecture Makes or Breaks AI Success The unsexy truth?

AI

Buffer Resources

AUGUST 6, 2024

Through thought leadership, our clients have received spikes in SEO and website traffic, digital visibility, credibility, and an increase in community engagement. Plus, these smaller, targeted audiences can be even more engaged and impactful to your business growth.

Social Media

SaaStr

JULY 29, 2025

He’s leading Monday.com’s implementation of AI-powered deal desk assistance and automated engagement mapping. His team has been pioneering automated CSM engagement tracking and customer intelligence aggregation at scale. Previously, customer success managers had to manually log every interaction.

AI Search

SaaStr

JANUARY 10, 2025

” Cloudflare divides AI innovation into three horizons. Diego explains: “We actually measure engagement time and we want that to go down. But in AI, you cannot have predictability, LLMs are not predictable. So to that end, what we try to do is make sure that we are achieving the right value in the product.”

AI Search

Buffer Resources

SEPTEMBER 18, 2024

This guide will walk you through all the best practices for posting on TikTok for maximum engagement — and, with any luck, land your videos on  For You Pages  worldwide. Plan, create, and schedule content to get more exposure and engagement with Buffer's TikTok scheduling and analytics tools.

Social Media

SaaStr

JULY 23, 2025

The $210M combined ARR suggests we’re already at 10-15% penetration of the most engaged user segments. Incumbents have distribution advantages and existing customer relationships, but face innovator’s dilemma challenges.

Software Review

SaaStr

JUNE 7, 2025

The shift from “innovation budget” to “operational budget” means AI tools must compete directly with established software investments—and many aren’t winning those comparisons yet. ROI scrutiny is intensifying. CFOs who initially approved AI experiments are now demanding concrete business outcomes.

AI

SaaStr

AUGUST 8, 2025

While we’ve solved individual productivity, we’ve broken collaborative creativity and the organic flow of information that drives innovation. Technical Reality Meets User Experience The platform combines familiar interface patterns with innovative AI capabilities. million in funding from IVP. Meetings in Roam average 8.7

AI

Buffer Resources

AUGUST 2, 2024

“ActivityPub and AT Protocol are built with open standards philosophies, and could similarly enable a new playground of innovation, with openness, ownership, and interoperability at their core.” A vast number of valuable internet businesses have been built on these ‘shoulders of giants,’" he says.

Social Media

SaaStr

DECEMBER 5, 2024

Strategic Imperative : To stand out, you must: Leverage buyer intent signals Clearly articulate your unique value proposition Engage economic buyers (often the CFO) early in the sales process 3. C-Suite Involvement : Executive participation in purchasing decisions has jumped 14% year-over-year.

AI

SaaStr

AUGUST 5, 2025

The Uncomfortable Truth: We Got Tired of the Arguments The real reason we went deeper into AI sales isn’t about innovation or competitive advantage. ” When we dug deeper, we’d find zero meaningful prospect engagement had occurred. But that’s why we started to experiment on AI in sales. Not why we went deep.

Scale

ChurnZero

NOVEMBER 26, 2024

3: Provide an engaging overview. Begin your customer success job description with a short, engaging summary that captures key details about your company, the purpose of the role and its importance, as well as expectations regarding the location. Proactively identify and address customer pain points, challenges, and technical issues.

Technical Review

Sales Hacker

DECEMBER 17, 2024

And how do I engage with this? So you are number one. And people were almost scared to have a point of view. And it feels like that is changing and people want to be told, especially now with AI, people are feeling like a little bit lost. Guy Yalif: [21:13] It really was thinking hard.

Scale

Valuize Consulting

DECEMBER 17, 2024

This article explores why a lifecycle design-driven approach is more effective, how to define ratios based on required customer engagement activities, and the roles that segmentation and automation play in optimizing these ratios. Adoption Activities Needed : Showcase advanced features and innovation to maintain customer interest.

Technical Review

SaaStr

FEBRUARY 10, 2025

Conclusion Apollo.io’s transformation from a sales-led to a product-led growth model represents a comprehensive reimagining of their business approach.

Scale

SaaStr

MAY 9, 2025

This session promises to be particularly engaging as it features Delphi’s CEO demonstrating how they use AI for presentation creation. This session provides a unique opportunity to witness innovative applications of AI across various industries and use cases, offering a glimpse into the near future of AI-powered SaaS.

AI Search

Chart Mogul

JANUARY 9, 2025

Here, customers usually find your brand through marketing channels and then engage with it through tools like interactive self-guided demos, free trials, or freemium versions of your product. In these cases, the model helps communicate the value of the change and introduces prospects to the innovation.

Scale

Scytale

MARCH 12, 2025

As the UKs tech startup ecosystem continues to thrive, visionary founders are driving innovation across various industries, shaping the future of technology , finance , healthcare , and beyond. Rishi Khosla Rishi Khosla is a seasoned entrepreneur and investor, and is truly dedicated to innovation. million grant from Innovate UK.

Startup

BetterCloud

MAY 13, 2025

The stark figure of a 1:108 IT-to-employee ratio isnt just a statistic, its a daily challenge impacting our teams capacity, our ability to innovate, and ultimately, our contribution to the businesss strategic goals. Engage your team they are often the best source of insight into daily frustrations and time sinks.

Headcount

Blulogix

JANUARY 3, 2025

Reputational Damage: Mishandling customer data or engaging in non-transparent practices can erode trust and loyalty. Automation and innovation are key to making this happen. Operational Disruptions: Businesses that rely on manual processes may struggle to adapt quickly to regulatory changes.

Payment Features

Stax

JUNE 3, 2025

SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn. After all, innovation in SaaS isn’t a one-time eventit’s a continuous commitment to solving real customer problems.

Payment Services

User Pilot

MARCH 9, 2025

E.g., Test different tooltip designs to find which gets more engagement. This way, when it’s time to define your target audience (Step 3), you’ll have a clearer idea of who to engage with. Send targeted in-app messages with Userpilot , using modals, banners, and tooltips to improve engagement.

SaaS

Blulogix

DECEMBER 31, 2024

Adopting usage-based models isnt just about offering more choice; its about positioning your business to thrive in a market that prizes innovation, scalability, and customer-centricity. To stay competitive, companies must adopt tools and strategies that allow them to innovate with precision and confidence.

Payment Features

Buffer Resources

OCTOBER 29, 2024

You just need a better engagement strategy. Instagram engagement is more than just a numbers game — it’s about building genuine connections with your audience. Even the most stunning posts can feel like shouting into the void without engagement. What is Instagram engagement?

Engagement

Clouded Judgement

AUGUST 1, 2025

There’s the classic innovator’s dilemma, sure. The views expressed herein are those of the author and not of Altimeter or its clients, which reserve the right to make investment decisions or engage in trading activity that would be (or could be construed as) consistent and/or inconsistent with the views expressed herein.

Cloud

Blulogix

JANUARY 2, 2025

The key to thriving in this dynamic landscape lies in leveraging billing integration and automation to drive efficiency and innovation. For businesses navigating this environment, staying competitive requires a strategic approach that prioritizes operational efficiency and customer-centric innovation.

Payment Features

BetterCloud

JULY 24, 2025

Key benefits of monitoring SaaS management metrics include: Improved cost management Enhanced security protocols Streamlined operations By leveraging these insights, IT leaders can drive innovation and strategic growth, ultimately contributing to a competitive edge in the market.

Metrics

ChurnZero

JUNE 6, 2025

Negative signals : Low engagement, missed milestones (or lack thereof), recurring support issues. Personalized outreach and engagement means planning for the future (goals and revenue), instead of reacting to the present. Find out more : ChurnZero’s automated digital engagement tools. 2: Tactic: Meet your customers in person.

Retention

SaaStr

JULY 7, 2025

At SaaStr, we deliver S-tier leads—the elite decision makers who control enterprise budgets and drive industry innovation. Unlock Continuous Access to the World’s Highest-Value B2B Decision Makers Forget A-tier prospects. S-Tier Audience = S-Tier Results Who exactly are S-tier leads? .” ROI, $47 cost per qualified lead (vs.

Scale

Sales Hacker

NOVEMBER 8, 2024

This could mean speaking engagements, guest posts, or industry panels. Use analytics to continuously monitor engagement, identify friction points, and optimize each touchpoint to reinforce customer confidence. External value beyond the product Building loyalty means going beyond functional benefits.

Scale