Intercom, Inc.

NOVEMBER 12, 2018

Intercom’s mission is to make internet business personal – in an era of online interactions between businesses and customers, that sense of personal connection can be hard to forge and easily lost. That personal connection is most keenly felt when things go wrong and when customers need support. We have become synonymous with making personal and conversational interactions the bedrock of a great customer support experience.

Customer Support 245

Customer Support Communication Engagement Leadership 245

Tom Tunguz

NOVEMBER 10, 2018

Another week, another blockbuster software acquisition! This time SAP has agreed to purchase Qualtrics for $8B. Qualtrics is a Utah based provider of experience management software. Qualtrics writes and sells software to ask questions of employees and customers to help businesses improve customer experience, employee satisfaction products, and brand.

Scale 162

Scale Acquisition Cloud Software 162

The Daily Egg

NOVEMBER 16, 2018

Sales copy matters more than you might think. It’s important to supplement your text with images and video, but words on the. The post How to Write Killer Sales Copy (And See If It’s Working) appeared first on The Daily Egg.

Sales 130

Sales 130

SaaStr

NOVEMBER 13, 2018

Dear SaaStr: Once Your Equity Vests In a Startup … Why Stick Around? Its an interesting and subtle question, especially these days in the Bay Area, where many barely stay 1 year to their cliff, let alone the full 45 years to vest. Even employees at OpenAI often leave in less than 2 years. For founders, there are at least four incentives to stay: If you own say 10% of a company, it really doesnt matter if you own 11% or 12% or 9%.

New CTO 130

New CTO Startup CTO Marketing 130

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Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

Outsourced Development

Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. But today, the underlying backbone of all of it is the right data. That’s not to say there’s no art to practicing sales. Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them.

Sales Hiring 188

Sales Hiring Metrics Revenue Sales 188

Sales Hacker

NOVEMBER 16, 2018

Growth is good. When growth occurs, so does the expansion. But growth brings new challenges. As leads pour in, it becomes challenging for your current sales reps to manage their book of business and properly prospect. As a sales manager, you have to ask yourself “Do I simply hire more salespeople, or is it time to implement an SDR program?”. Driving sales is such a vital component of every company’s strategy, so it may seem illogical to even consider outsourcing any part of your sales process.

Outsourcing Services 95

Outsourcing Services Outsourced Development Scale Sales Hiring 95

Upscope

NOVEMBER 16, 2018

Google analytics is free but it's not giving me the answers I want quickly and cleanly. By chance, I came across Oribi. They got it right guys. THEY GOT IT RIGHT. Each day, I need to know what blog posts are working well, what specific part of the post is working well, what brings in real leads. Oribi tells me this because they finally figured out the whole 'events' thing.

Content Marketing 75

Content Marketing SaaS Marketing Pricing 75

Intercom, Inc.

NOVEMBER 13, 2018

The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team. . To help you stay on top of your support this season – without increasing overhead – we’ve curated a few tips for automating your support load. These tips apply broadly to many different automation products, but if you’re an Intercom customer, they’re actionable today and require no engineering work.

B2C 183

B2C Engagement Engineering Communication 183

FastSpring

NOVEMBER 12, 2018

Cisco Systems estimated that IoT was “born” between 2008 and 2009, but it’s just in the last couple years we’ve seen an explosion of IoT solutions for both commercial and domestic use. The Internet of Things is a network of interconnected physical devices that collect and share data with each other. You’re probably already familiar with IoT associated features like automatic climate control for Smart Homes or the daily holistic health reports generated by aggregating data from your w

VP of Engineering 97

VP of Engineering Innovation Technology Software 97

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

CloudKettle

NOVEMBER 10, 2018

Applications for the Digital Skills for Women Winter 2019 cohort are now open! Digital Skills for. The post Digital Skills for Women appeared first on CloudKettle.

Marketing 76

Marketing SaaS Sales 76

Sales Hacker

NOVEMBER 13, 2018

Sales managers need a way to rank their Sales Development Reps (SDRs) on performance. Having a scoring system in place for SDRs and other sales reps gives clarity to both managers and reps on how they should be prioritizing their time and how they stack up against their colleagues. On average, we’ve found companies are tracking 7+ KPIs for their SDRs. ?

Sales Hiring 75

Sales Hiring Sales Metrics Management 75

Intercom, Inc.

NOVEMBER 16, 2018

Back in April, we released our biggest ever update to our Messenger – we completely rethought how a messenger designed for business should work. One of the key developments was Messenger Apps, integrations with third-party apps and tools you use everyday. These are built right into the Intercom Messenger and can be installed from our Intercom App Store , or you can build them yourself.

Development 99

Development Engineering Business 99

FastSpring

NOVEMBER 14, 2018

Can you believe it? Black Friday and Cyber Monday are almost here! By now you have already created your marketing campaign , picked out the best offer that will drive sales, prepared your servers and support team for the increase in traffic, and set up your reporting and analytics so you can measure the dazzling success of this year’s sale. So now you sit back, relax, and wait for the revenue to come rolling in, right?

Data 73

Data Banking Retention Investment 73

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

Rakam

NOVEMBER 10, 2018

Today the term Product Analytics is not a well known word in the industry. When I talk about Rakam, a product analytics tool, I can see the confused faces in front of me. Let me enlighten you in this subject and also to save myself from seeing the confused faces. Also,I will try to give you a better insight on product analytics. Product Analytics In simple words, analytics that allow you to understand how your users behave while using your product is Product Analytics.

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Sales Hacker

NOVEMBER 12, 2018

This week on the Sales Hacker podcast , we interview Ilir Sela , the Founder and CEO of Slice, one of the fastest growing companies focused on the small business space in the US. . Slice helps pizzerias compete with Big Pizza and transforms the way they manage their business. Slice is a team of over 400 folks spread across New York, Macedonia, and Ireland and Ilir walks us through how he thinks about growing and scaling a company that is fundamentally about helping small business owners surviv

Scale 71

Scale Scaling Venture Capital Interviewing 71

Teamgate

NOVEMBER 16, 2018

Being appreciated by your peers never gets tired. It really doesn’t! Teamgate CRM software is continuously evolving, growing, and responding to the ever-changing demands of the people on the frontline of sales. We know that our software needs to be mobile, always on, and ready to go where your sales teams go. It needs to have the latest integrations, giving you the power to automate the sales tasks that make your life easier, and the route to closed deals smoother.

Scale 68

Scale Technical Review Software Review Systems Review 68

FastSpring

NOVEMBER 15, 2018

Who is your target market: individuals or businesses? If you can’t answer that question instantly, a lack of focus could be hindering your success. Let’s look at common ecommerce business models, so you can see which is best for your business. As a business, you have three basic selling models to choose from. They’re based around the buyer you’re trying to reach.

Business Model 67

Business Model B2C Business Government 67

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

Sixteen Ventures

NOVEMBER 15, 2018

Getting your customers to buy more from you is awesome. Remember, you’re in business here and getting customers you’ve already spent money to acquire and serve to then expand their relationship with you – giving you more revenue – just seems like a super-efficient way to grow. And it is. But if you think for one minute you’re going to build a sustainable growth engine off the backs of unsuccessful customers, you couldn’t be more wrong.

Customer Success 63

Customer Success Churn Engineering Revenue 63

ITPro

NOVEMBER 13, 2018

News. The software-defined wide area network is a cloud ready service for enterprise.

Cloud 60

Cloud Business Enterprise Software 60

Sales Hacker

NOVEMBER 13, 2018

The post Deal Breakers: Training Your Reps on When to Walk Away from a Bad Deal appeared first on Sales Hacker.

Sales 57

Sales 57

SaaS Metrics

NOVEMBER 14, 2018

Introduction Picking the right SaaS provider has become critical as an increasing number of businesses seek to externalize their IT systems. Due to a few barriers to entry and nature of the cloud industry, it’s not surprising to see a myriad of SaaS providers that offer a large number of services. This makes selecting the right provider difficult, especially when everyone is claiming to be the best.

Systems Review 56

Systems Review SaaS Cloud Business 56

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They were very focused on the specific features and functions. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Slowly, we are seeing a shift where CS teams are focusing on understanding the customers business objectives and desired outcomes.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Totango

NOVEMBER 12, 2018

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. The event brought together executives from leading enterprises in the Bay Area including SAP, Symantec, Oracle, FireEye, Juniper Networks, PayPal, and Akamai Technologies, enabling them to convene over mutual goals, learn from like-minded individuals and network with other senior CS leaders.

Customer Success 48

Customer Success Enterprise PayPal Company Culture 48

SaaSOptics

NOVEMBER 13, 2018

Eighty-four percent of new software today is delivered as a service (SaaS). Yet, as we turn the corner toward 2019, many businesses remain ill-prepared for the unique challenges and opportunities that come with moving to a subscription model and managing a SaaS business.

Business 47

Business SaaS Payment Features Subscription 47

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

Payments

ReSci

NOVEMBER 16, 2018

Black Friday and Cyber Monday marks the start of the holiday season — the largest shopping days of the year for retail brands. This is your Superbowl, World Series, the day of all days — make sure you’re sending exceptional emails built to make lasting. The post 5 Quick & Easy Tips Before Sending Your Black Friday & Cyber Monday Emails appeared first on ReSci.

Branding 40

Branding Marketing 40

Backlinkfy

NOVEMBER 15, 2018

People are looking for ways to make money. Whether you are an entrepreneur, a mom trying to stretch her budget, or someone who needs an outlet for their creativity. A freelance site is just what you need. If you are a writer, a designer, or a poet freelancing allows you to make money without being tied to an employer. Here are some of the best freelancing sites.

Construction 40

Construction Consulting Marketing Entrepreneurship 40

SaaS Metrics

NOVEMBER 15, 2018

It’s not the first, nor will it be the last time a form of payment method has raised many questions when coming into use. The cryptocurrency Bitcoin came with a wave of publicity which has to be said, was more a sign of the genius behind it rather than a sign of concern or query. When it comes to gambling in Sweden there are many payment options but the crypto solution possibly hasn’t been addressed more clearly for users looking to invest their own stakes to win more of the same back out.

Payment Methods 40

Payment Methods Payment Solutions Investment SaaS 40