Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. Take surveys, make questionnaires, and do one-on-one interviews. At this point, you have your idea and a plan to make it come to life.

Underperforming Technical Team 141

Underperforming Technical Team Business Sales Hiring Scale 141

Intercom, Inc.

JUNE 7, 2018

Where Dropbox went from there is well documented. Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. I know you interviewed Andrew Chen , and he embraced the term early on.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. They develop go-to-market strategies, plan product launches, and equip revenue teams with narratives, insights, and collateral to help them close deals. Some common sources of friction are: 1.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

Scytale

NOVEMBER 4, 2024

You can do this by conducting a gap analysis to identify any areas of weakness, and addressing these issues by implementing effective controls like access control measures. Develop and apply thorough data protection policies as part of your compliant security program to ensure you meet the necessary SOC 3 requirements.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. As such, product gaps are opportunities for SaaS products to improve and grow.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

AUGUST 17, 2024

Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. They had to leave the app and use email, which was inconvenient and led to poor user experience. We've interviewed some people to find out, like, what they find different now.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

FastSpring

APRIL 24, 2025

Podcast Full Interview: Video Watch the video on our YouTube channel. Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so I think there are a lot of self-taught developers that just don’t know.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Neil Patel

SEPTEMBER 28, 2020

Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. Strengths and weaknesses: Point out the areas where you have an advantage in your market or where you’re most vulnerable. A great agency asks probing questions that may seem simple, dumb, or unimportant at first.

Strategy 143

Strategy Underperforming Technical Team Advertising Scale 143

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Happy post lunch interview. If you’ve ever applied for a mortgage, there’s 50 to 70 pages of documentation per mortgage.

Payments 212

Payments SaaS Payments Banking Underperforming Technical Team 212

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 120

Sales Recruiting SMB Scale Sales Hiring 120

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

User Pilot

MARCH 21, 2024

TL;DR A customer profile is a document that contains detailed information about your ideal customers , such as their jobs , interests, motivations, goals, and challenges. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. How to Find a Good Consultant – Getting the Interviewing Process Right.

Consulting 145

Consulting Sales Hiring Technical Review Sales Recruiting 145

User Pilot

DECEMBER 22, 2023

Are all teams involved or is it just a select few with specialist expertise? Organizations with successful research democratization initiatives also benefit from improved collaboration between teams. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions.

Underperforming Technical Team 105

Underperforming Technical Team Data Analysis Software Review Systems Review 105

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 157

Scale Payment Services Payment Methods Scaling 157

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You can also use it to craft engaging blog posts, write simplified product documentation, etc. You may want to learn who your top competitors are, their value proposition , and their weaknesses. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 109

Sales Recruiting SMB Scale Sales Hiring 109

Baremetrics

JULY 31, 2018

In one interview he said , “I’m not a tech guy. Here’s how we’ve streamlined our customer feedback processes at Hubstaff, helping us grow to serve over 7,000 teams around the world. Many of those initial conversations turn into support-related queries that our team can easily pick up and handle. Get feedback during an exit.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

User Pilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. Conduct customer interviews with regular users and decision-makers. The jobs-to-be-done framework is a method for developing products.

Underperforming Technical Team 98

Underperforming Technical Team Interviewing Leadership Onboarding 98

Sales Hacker

NOVEMBER 21, 2022

Team structure & your place in it. Get yourself a journal or open up a blank document, and write them down. When you’re applying for jobs or interviewing, you should be asking questions to the interviewer that allow you to understand exactly where the company stands on these non-negotiables. Parental leave length.

Interviewing 95

Interviewing Sales Hiring Underperforming Technical Team Technical Review 95

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. I’m Liam Geraghty.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Bad startups are feature addicts who pile feature upon feature atop a deteriorating architecture, creating an Augean Stables of technical debt. Startups are about people.

Underperforming Technical Team 85

Underperforming Technical Team Startup Software Technical Cofounder 85

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Sales Hacker

MAY 22, 2019

I’ve seen it time and time again… A company’s marketing team dedicates their already stretched resources to develop strong, accurate buyer personas — but no one actually uses it. Let alone the sales team, where it would do the most good. It’s the picture you paint based on research and interviews with actual customers.

Scale 89

Scale Sales Underperforming Technical Team Interviewing 89

User Pilot

AUGUST 22, 2024

Challenges involved in user onboarding include keeping up with regulations, ensuring data quality, overcoming legacy system limitations, implementing robust security measures, and providing ongoing staff development. It also reduces the strain on the customer support team. What self-service resources can you offer?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. That’s why one of my favorite interview questions is, “What are you passionate about?”

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ChurnZero

APRIL 1, 2022

How to help teams with imposter syndrome as a leader. Howard Schultz of Starbucks said in an interview with The New York Times : “Very few people, whether you’ve been in that job before or not, get into the seat and believe today that they are now qualified to be the CEO. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. What support documentation did they view before churning? Qualitative Data Gathering: Surveys and Exit Interviews. Next, let’s look at how to develop a churn-reduction action plan. What Is Churn?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

ChurnZero

OCTOBER 21, 2022

To deliver on their expectations takes true customer-centricity and a strong customer success team who can do far more than “be there” for your customers. To help your customer success teams prioritize customer results, consider adding variable pay to their compensation package, such as a variable based on retention.

Payment Features 98

Payment Features Subscription Scale Business 98

Neil Patel

OCTOBER 13, 2020

This is also applicable if you will need the firm to be physically present, whether it’s for setting up a new IT system or scanning last year’s tax documents. The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This is a document you can use as a resource moving forward.

Outsourcing Services 143

Outsourcing Services Outsourced Development Sales Hiring Technical Review 143

Intercom, Inc.

OCTOBER 5, 2022

There are several common patterns among failed solutions: The team didn’t have a good understanding of the problem to begin with. The team failed to continually update their understanding of the problem and how it mapped to the solution over time. Good product teams keep going, keep asking why. Problem definition is hard.

Underperforming Technical Team 118

Underperforming Technical Team Systems Review Engineering Interviewing 118

OpenView Labs

SEPTEMBER 10, 2019

Additionally, the creators of your knowledge documentation will have more opportunities to become more engaged within your organization, as well. On a surface level, the very fact that they’re creating said documentation is proof of enhanced engagement. (Which, of course, would cause them to become disengaged in their work).

Underperforming Technical Team 58

Underperforming Technical Team Management Onboarding Communication 58

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

Underperforming Technical Team 151

Underperforming Technical Team Scale Banking Customer Success 151