article thumbnail

Nailing your customer support interview at Intercom

Intercom, Inc.

Preparing to interview for a new job is challenging. When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can. When we’re looking for our next incredible support teammate, we want to set up every candidate to give the best interview they can.

article thumbnail

The Document of All Documents: How Our Customer Advocacy Team Works With Information Overwhelm

Buffer Resources

The problem: Documents on documents on documents I’m part of the team that runs the Help Center here at Buffer means my browser tabs are maxed out at all times with documents on documents on documents. The vessel is… drum roll …just one more document! But this is the last one!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Everything I’ve Learned About Recruiting and Interviewing

Kellblog

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. Check references.

article thumbnail

Your Developer Documentation Is a Conversion Tool, So Why Aren’t You Treating It Like One?

OpenView Labs

Your developer documentation is how people discover your product via organic search, StackOverflow, or other developer communities. Most organizations keep documentation uniform by leveraging the standard left-hand navigation and helpful feel that you expect from, well, product documentation. or “What’s in it for me?”

article thumbnail

How To Hire Top Talent—What To Do Before The First Interview

OpenView Labs

Think of a job description as a starting point, but not the only document at your disposal to provide candidates with information. Make a clear plan for your interview process . A strong interview process plan goes deeper than simply who candidates will interview with. . EST / 9 a.m. Sign up here.

article thumbnail

10 Recruiting & New Hire Interviewing Best Practices

OPEXEngine

The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. I find interviewing and recruiting difficult, have made plenty of mistakes over the years, and the consequences of those mistakes are invariably painful. And for that matter, so did I.).

article thumbnail

Decoding the QBR myth-Interview with Mary Poppen

CustomerSuccessBox

This is why we, at CustomerSuccessBox , thought of interviewing CS leaders to understand their perspective of QBR. The second interview in the series is with Mary Poppen. Do you prepare a PPT or a document of any kind and send it across to your customer beforehand? Mary Poppen is the Chief Customer Officer, Glint at LinkedIn.