SaaStr

MARCH 1, 2020

I’ve recently watched a number of first VP/Head/Directors of Success hires just not work out … so I thought it might be a good time to update our quick interview checklist from a few years back. Can you show me your QBRs and other documentation you’ve built for customers? But it’s the exact opposite in the early days.

Customer Success 323

Customer Success Sales Hiring Leadership Interviewing 323

SaaStr

SEPTEMBER 11, 2020

The engagement may last a few months and involve extensive interviews and online research (yes, lots of Googling!) . The main value prop is treating competitive intel as a living cloud document,” said Murray. After all, when a company engages in competitive intelligence, there will often be the retaining of a consulting firm.

Consulting 271

Consulting Interviewing AI Innovation 271

SaaStr

JULY 11, 2024

As a startup, most people who come to an interview appear happy. You interview 30 people. If it’s a role you’ve never hired, find someone great at it and have them do your final interview. Force it to be documented with senior leadership so you can surface issues and measure them. Make that a core KPI to drive it up.

Sales Hiring 282

Sales Hiring Scale Marketing Interviewing 282

SaaStr

JULY 7, 2022

In these instances, you will want to set up informational interviews with strong department heads external to your company in the areas where you’re not an expert. Compare the talent that you meet through informational interviews with the talent you have on your team. Mistake 2: Thinking your CFO is a glorified accountant.

Scale 271

Scale Sales Hiring Interviewing Engineering 271

Sales Hacker

APRIL 21, 2020

You’ll be able to download the interview scorecard template that I use with my clients. Part two of this scorecard series will help you create a sales interview scorecard to land that sales role you’ve been dreaming about. Who is involved in the interview process, onboarding process, and ongoing support and training process?

Sales Hiring 120

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 120

SaaStr

FEBRUARY 23, 2022

Someone is documenting something, sending it to someone else, then it’s consumed with a lag time in between.” Loom has spent time improving their hiring with async, with pretty impressive results: The company has a 93% satisfaction rate for their interview process. Here’s how they do it.

Scale 270

Scale Company Culture Interviewing Communication 270

Intercom, Inc.

JUNE 22, 2018

An interview with Ryan Singer. An interview with Joshua Porter. Assign each document to its closest point. Choose ‘K’ new points, from the ‘average’ of all documents assigned to each point. Until documents’ assignments stop changing. Know your customers and how they decide. How to hire designers.

Artificial Intelligence 223

Artificial Intelligence Machine Learning Interviewing Customer Support 223

SaaStr

SEPTEMBER 1, 2021

Marqeta Board Member Amy Chang interviews Peters about her extensive experience in revenue and marketing and how to align the two strategies. Sales and marketing must work together cohesively to produce optimal results. But aligning the strategy is easier said than done. Enter your email below for the latest SaaStr updates.

Revenue 265

Revenue Strategy Marketing Interviewing 265

SaaStr

MAY 12, 2023

What would you ask in an interview, to see whether they’re good? People don’t actually know what they’ll buy, or at least you’re probably not good enough to use interviews to figure it out. Even professional interviews get it wrong all the time. So for example, at Smart Bear I knew we needed better SEO.

Engineering 288

Engineering Sales Hiring Interviewing Scale 288

OpenView Labs

JANUARY 31, 2022

Think of a job description as a starting point, but not the only document at your disposal to provide candidates with information. Make a clear plan for your interview process . A strong interview process plan goes deeper than simply who candidates will interview with. . EST / 9 a.m. Sign up here.

Sales Hiring 94

Sales Hiring Interviewing Sales Recruiting SMB 94

SaaStr

MARCH 19, 2021

Armed with these first-hand interviews along with a ton of research, we were able to clearly define our different customer segments along with the roles and responsibilities within each of those segments. Who were the different stakeholders involved? What were their challenges? What did they hope for? What were they afraid of?

Scale 281

Scale Business Finance compliance 281

SaaStr

MARCH 22, 2022

This requires effort from your entire organization, and Handshake VP, Employer Partnerships Jessica Peluso outlines some changes that you can make to your brand, and your application, interview, and offer process that will help find the talent you are trying to attract and hire. Below is the transcript of Jessica’s session.

Sales Hiring 259

Sales Hiring Sales Recruiting Scale Sales 259

SaaStr

NOVEMBER 8, 2022

Some companies have a recruiting team and a separate talent sourcing team to identify candidates for initial phone interviews, while others have hiring managers in charge of the end-to-end talent acquisition process. Like customer acquisition, talent acquisition is focused on recruiting. Stage 2: Employee Onboarding . Phase 1: Hiring .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

SaaStr

JANUARY 21, 2020

When I’m hiring salespeople, I take the mission, vision, values, whether it’s helping practices thrive, whether your values are speak up, work hard, tying those into interview questions. Do they peel the onion back during the interview? After that, when they come in for training, they should be documented on the first day.

Sales Recruiting 329

Sales Recruiting Sales Hiring Scale Sales 329

Buffer Resources

AUGUST 7, 2024

They often feature interviews or articles about key influencers. The content also inevitably inspires other creators who are just users, but want to share their wardrobe cataloging journey to document the process, exposing the app to those audiences. These often highlight up-and-coming influencers.

Social Media 111

Social Media Compensation Technical Review Branding 111

SaaStr

AUGUST 28, 2023

Once you nail down the wording, you should make another document about how you’ll actually use them inside the company and ways to incorporate them into day-to-day life — how you interview people, find the next employee, solve problems, launch new products, etc.

Company Culture 246

Company Culture Scaling Interviewing Startup 246

Intercom, Inc.

AUGUST 6, 2019

Interviewing. Getting involved in interviewing candidates is perhaps the most obvious and direct way a product engineer can help out with hiring. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Onboarding.

Software Review 166

Software Review Engineering Technical Review Interviewing 166

User Pilot

MAY 30, 2024

PMs should offer usage analytics , behavioral trends, and findings from customer interviews. Conclusion This thorough interview discussed all the strategies for streamlining work and collaboration between product managers and product marketing managers. There should be sessions where they can exchange discovery notes.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

Intercom, Inc.

MARCH 4, 2019

Interview three people” is a bad goal. At the end of the week, everyone marks Y/N against their goals, sometimes adding comments as to why the goal was missed or linking to supporting documentation. This ensures we build great habits around weekly results. Give feedback and manage through your team’s goals.

Management 202

Management Interviewing Leadership Engineering 202

SaaStr

APRIL 6, 2022

Once your “listening tour” is over, document your thoughts and share them with your colleagues. For instance, delegate the interview process, template designs, and other tasks that you wouldn’t normally delegate. This can also inform you if your manager wants something different from you than what your team wants.

Scale 253

Scale Leadership Scaling Interviewing 253

Intercom, Inc.

MAY 3, 2018

We have documentation for everything we’re doing. We’re very much in the Amazon-esque style of working – we have documentation upon documentation for everything we’re doing. That’s where using written communication and having some canonical documents in a project has become super important.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

User Pilot

NOVEMBER 7, 2024

Here’s how: Conduct internal interviews : Talk to your sales team, customer success managers, and product team members. Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Intercom, Inc.

APRIL 19, 2018

Geoffrey: The documentation of this idea came out of very small off site three to for years ago. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering. It is a live document, which can be updated, and it has a bunch of guidelines. We can make fast decisions that are cheap and easy to maintain over time.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

BetterCloud

NOVEMBER 13, 2024

Podcast host, Jack Rhysider, interviews “Professor Dubstep” , a once curious teenager who was able to hack his way into finding unreleased dubstep music. Collaboration on projects, sharing files with clients, and access to important documents all rely on a strong file-sharing platform such as Google Drive or Microsoft Sharepoint.

Acquisition 52

Acquisition Government compliance Cybersecurity 52

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. Use the insights you gained through segmentation to select about 20–30 customers to interview. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Outsourced Development Interviewing 124

SaaStr

JULY 1, 2021

It became a part of our interview questions. What questions do you ask in the interview? It’s a team that’s only focused on a values type interview process. Every single candidate coming through Gusto does what we call a watermelon interview. There’s lots of documentation out there.

VP of Engineering 290

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 290

Intercom, Inc.

MARCH 26, 2020

We are conducting interviews and onboarding new employees remotely. By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations. Please know we want to hear from you and are here to help you.

AWS 192

AWS Business Scale Cloud 192

FastSpring

MAY 14, 2020

While you can’t have a conversation with every one of your customers, here are some ways to can “talk” to your customers and gather insights: One-on-one interviews (in-person or over the phone). To simplify the process of updating customer profiles, be sure to document your findings in an easy-to-read format. General market research.

Interviewing 148

Interviewing Market Research Trends Strategy 148

Neil Patel

SEPTEMBER 27, 2020

Interviews, document signing and management, note-taking, scheduling, and integration are some common differentiation points. Moreover, team collaboration for applicant evaluation, gathering feedback, and automating manual tasks like scheduling interviews and getting approvals is also possible. Prominent Features.

Software Review 145

Software Review Software Interviewing Scale 145

Buffer Resources

DECEMBER 7, 2023

Sprinkle in others' viewpoints through interviews, expert roundups, or curated content. Document the idea To keep those brilliant sparks from fading away, I make it a habit to document all my ideas, even if they're just in their infancy.   But here's the twist: Don't rely solely on your perspective.

Social Media 144

Social Media ChatGPT Interviewing Content Marketing 144

Buffer Resources

SEPTEMBER 27, 2023

After weeks on tenterhooks while I went through the application and interview process for my dream job — checking my phone at every available moment for a ‘You’re through to the next round’ email — it’s a tough habit to break. They ruled me out after my interview with Joel. It’s over.”

Systems Review 126

Systems Review Software Review Onboarding Interviewing 126

Chart Mogul

AUGUST 7, 2020

When I was interviewing for what was to become my first sales job, I had to pitch myself during the interview. When I was interviewing for my current job at ChartMogul, our Director of Sales Sara (who is now my manager) made me go through a short assignment. Document processes into a Sales Playbook.

Sales Hiring 140

Sales Hiring Sales Interviewing Startup 140

FastSpring

MAY 6, 2022

You can watch the full interview or read a few of my main takeaways from our chat below. Here are five of my biggest takeaways from the interview: 1. Note: In addition to out-of-the-box dashboards, FastSpring maintains robust API and webhooks documentation so our customers can dig into their own financial data.

Data 147

Data Scale Sales Hiring Software Engineering 147

SaaStr

APRIL 2, 2019

Building out a great app framework, great APIs, great tool sets, great documentation, dedicated developer support. Then, when you actually start hiring, you’re going to be interviewing. Interviewing is hard, it’s really hard to assess people in that kind of setting. And by that I mean, put people in the job.

Scale 242

Scale Sales Hiring Scaling Strategy 242

SaaStr

FEBRUARY 11, 2020

So Twilio, they have an example where it’s an API-based company, so they can do is they can write the documentation first, get feedback from customers before they write the actual APIs. We weren’t getting any responses, doing some interviews and such. Interviews, highly underappreciated. ” Right?

Scale 268

Scale Outsourcing Services Revenue Outsourced Development 268

FastSpring

AUGUST 8, 2024

In this episode of Growth Stage, we interview Braden Steel , Sr. Podcast Full Interview: Audio Listen online or find it on more podcast services. Podcast Full Interview: Video Transcript David Vogelpohl (FastSpring) (00:04) Hello everyone! What if there were a better way? Learn how in this episode of Growth Stage! Jump to video.

Product Marketing 158

Product Marketing Marketing SaaS Payments Payment Methods 158

Trint

MARCH 8, 2021

Bret Kerr: [00:02:31] We had our first annual Cyber Resilience Summit in Dallas in 2019 and we were able to capture over ten hours of interviews with customers from around the world. And it's really easy to search the word documents. So as we produce new content, we can go back and do a search.

Interviewing 130

Interviewing Cloud Management 130