Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

SaaStr

NOVEMBER 26, 2019

sales team. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. You can interview the company for it, but at some point it’s a little bit of a leap of faith. FULL TRANSCRIPT BELOW.

Scale 220

Scale Sales Hiring Underperforming Technical Team Sales 220

Andreessen Horowitz

FEBRUARY 12, 2024

A MOC document can help you prioritize what jobs you need an executive to do so you can hire against those needs. Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. Key takeaways Write a MOC. Working sessions.

Sales Recruiting 88

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 88

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 86

B2B Underperforming Technical Team B2C Scale 86

Sales Hacker

NOVEMBER 21, 2022

Team structure & your place in it. Get yourself a journal or open up a blank document, and write them down. When you’re applying for jobs or interviewing, you should be asking questions to the interviewer that allow you to understand exactly where the company stands on these non-negotiables. Parental leave length.

Interviewing 72

Interviewing Sales Hiring Underperforming Technical Team Technical Review 72

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 84

Underperforming Technical Team Sales Recruiting Social Media Market Research 84

User Pilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Underperforming Technical Team 90

Underperforming Technical Team Software Review SaaS Interviewing 90

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 87

Scale Underperforming Technical Team Sales Recruiting Software Review 87

Intercom, Inc.

MAY 4, 2018

Imagine walking into the office one morning and having your star team member ask if you have a few minutes to talk. These create more meaningful relationships with people on your team, uncover what motivates them and as a result increase their impact and engagement in their current role. What’s your current development focus?

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Customer Support 223

ChurnZero

APRIL 1, 2022

How to help teams with imposter syndrome as a leader. Howard Schultz of Starbucks said in an interview with The New York Times : “Very few people, whether you’ve been in that job before or not, get into the seat and believe today that they are now qualified to be the CEO. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Invite your customers to one-on-one interviews An interview can be a great way to empathize with your users as it provides insight into their values, perceptions, and experiences. Then, collect direct customer feedback with in-app surveys.

Software Review 93

Software Review Social Media Underperforming Technical Team Interviewing 93

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

User Pilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. It keeps you and your team on the same page, with a clear vision and a good understanding of your audience and goals.

Product Marketing 91

Product Marketing Marketing Social Media Scale 91

OpenView Labs

SEPTEMBER 10, 2019

Additionally, the creators of your knowledge documentation will have more opportunities to become more engaged within your organization, as well. On a surface level, the very fact that they’re creating said documentation is proof of enhanced engagement. (Which, of course, would cause them to become disengaged in their work).

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Neil Patel

SEPTEMBER 28, 2020

Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. Strengths and weaknesses: Point out the areas where you have an advantage in your market or where you’re most vulnerable. A great agency asks probing questions that may seem simple, dumb, or unimportant at first.

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

Baremetrics

JULY 31, 2018

In one interview he said , “I’m not a tech guy. Here’s how we’ve streamlined our customer feedback processes at Hubstaff, helping us grow to serve over 7,000 teams around the world. Many of those initial conversations turn into support-related queries that our team can easily pick up and handle. Get feedback during an exit.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Bad startups are feature addicts who pile feature upon feature atop a deteriorating architecture, creating an Augean Stables of technical debt. Startups are about people.

Underperforming Technical Team 78

Underperforming Technical Team Startup Software Technical Cofounder 78

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. How to Find a Good Consultant – Getting the Interviewing Process Right.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and.

Onboarding 85

Onboarding Underperforming Technical Team Interviewing Benchmarks 85

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. While onboarding, read as much documentation and speak with as many people as you can.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

User Pilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. User-generated content on these sites often ranks on Google as well, so addressing negative sentiment can help you mitigate bad reviews in the future. Source: G2.

Artificial Intelligence 52

Artificial Intelligence Social Media Software Review Technical Review 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. Discoverable in Context: Through documentation or support content, users discover the product trying to find a solution for a need. This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. What support documentation did they view before churning? Qualitative Data Gathering: Surveys and Exit Interviews. Next, let’s look at how to develop a churn-reduction action plan. What Is Churn?

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

OpenView Labs

OCTOBER 29, 2021

On a recent episode of the BUILD Podcast , Blake Bartlett spoke with Nikita Miller about best practices for building an early-stage product team. Nikita has a lot of real-world experience, having led stellar product teams at Trello and Dooly. She is currently SVP, Head of Product Management at The Knot Worldwide.

Sales Hiring 60

Sales Hiring Sales Recruiting Development Team Review Management 60

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons. ” Des Traynor: Yeah.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Neil Patel

OCTOBER 13, 2020

This is also applicable if you will need the firm to be physically present, whether it’s for setting up a new IT system or scanning last year’s tax documents. The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This is a document you can use as a resource moving forward.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

SaaStr

DECEMBER 23, 2020

How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? Below, we’ve shared the transcript of Harry’s interview with Tamar. I was a C++ developer working on electromigration on a full chip. What questions does she ask?

VP of Engineering 244

VP of Engineering Software Review Technical Review Underperforming Technical Team 244

User Pilot

MARCH 21, 2024

TL;DR A customer profile is a document that contains detailed information about your ideal customers , such as their jobs , interests, motivations, goals, and challenges. The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth.

Sales Recruiting 96

Sales Recruiting Underperforming Technical Team Interviewing Social Media 96

SmartKarrot

AUGUST 11, 2021

You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. And nearly 60% switch companies based on poor customer service. The competitors might have developed something that closely matches the needs and wants of your target users.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Neil Patel

OCTOBER 6, 2020

Develop an Effective Digital Marketing Strategy. This will likely begin with a SWOT analysis which assesses Strengths, Weaknesses, Opportunities and Threats. Furthermore, you’ll need to share relevant documentation related to your business. Or ask for relevant examples of successful campaigns when you interview a consultant.

Consulting 87

Consulting Marketing Sales Hiring Social Media 87

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75